Error 8 “This Driver needs to be reinstalled”

[Chaos_02]

I’m trying to use SpaceDesk on my Main PC and it has worked before but after countless tries to reinstall it I just get “unplugged” devices or Detached Desktops.
Checking in Windows device manager shows me Error Code 8 When a device is connected, scrolling to Installation errors in the Details Tab shows
1. Treiber ist für diese Plattform nicht vorgesehen.
(Driver is not intended for this platform.)
2. E0000234
I dont know what to do anymore, the PC is being picked up by all clients, I just can’t put it into duplicating or extending the display and it shows this exclamation mark in device manager.

[spacedesk Lea]

Hi @chaos_02,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

[Chaos_02]

All Three attached, thanks for fast reply!

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[Chaos_02]

“.xml and .log filetype not permitted” :/

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[Chaos_02]

“setupapi.dev_.log_.txt: File exceeds allowed file size.” >:(

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[spacedesk Lea]

Hi @chaos_02,

Thanks for sending the requested files.
Which device has the error code 8?
Could you please send us the screenshot of this device with error code?

[Chaos_02]

Screenshot here
Also I’ve seemed to misread the 18 as 8 or it has changed since the last time…

[spacedesk Lea]

Hi @chaos_02,
Thanks for the screenshot.
Could you please try to uninstall spacedesk completely, then reboot your primary machine.
After reboot please install the latest spacedesk Driver v1.0.14 from our website https://forum.spacedesk.net.

[Chaos_02]

just done that, still unplugged even when trying to switch to display extend mode.

Device Manager says

Dieses Gerät ist nicht richtig konfiguriert. (Code 1)

Treiber ist für diese Plattform nicht vorgesehen.

Klicken Sie auf “Treiber aktualisieren”, um einen Treiber für dieses Gerät zu finden.

and
Treiber ist für diese Plattform nicht vorgesehen.
E0000234
in Installation error property in Details of Display Device.

same (new) files as requested before are attached.

I do have a Valve Index VR Headset attached to my RX480 card, could that be a problem?

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[spacedesk Lea]

Hi @chaos_02,
Can you quickly try without the Valve Index VR Headset attached ?

[Chaos_02]

same thing, code 18, E0000234, Treiber ist für diese Plattform nicht vorgesehen.

[spacedesk Lea]

Hi @chaos_02,

Could you please try the following steps:
1. Uninstall spacedesk Driver and reboot
2. Run regedit
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
4. Backup/Export the Windows reg folder
5. Right click on Windows folder and select Permissions…
6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
8. Reboot
9. Reinstall spacedesk then try again to connect

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