Forum Forums spacedesk Discussions Connected displays turn off when I connect to Spacedesk

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  • #8492
    alitech
    Participant

    I have this weird phenomenon where my 2 connected displays turn off when I switch on spacedesk connected from my android tablet. This started since i installed Nvidia drivers. I have checked all the settings multiple times but it still switches my 2 connected displays off when I connect to spacedesk

    I have uninstalled and disabled everything that interferes with spacedesk e.g. screen recorder on GEFORCE etc.

    Please check my config and logs attached.

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    #8494
    alitech
    Participant
    #8524
    spacedesk Lea
    Keymaster

    Hi @alitech,

    Could you please try to “Clear Windows Display Settings” in spacedesk Driver Console -> Control, then try again with spacedesk.

    #8542
    alitech
    Participant

    Tried that but no joy.

    Any other ideas?

    #8543
    spacedesk Lea
    Keymaster

    Hi @alitech,
    Thanks for the feedback.

    For further analysis, could you please also send us the debug view log of this issue.
    Please follow the steps below:
    – open spacedesk Driver console app -> Diagnostics
    – click the “Download” button for Debug View, once the Debug View becomes available proceed to next step
    – switch Diagnostic ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer apps and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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