Connected displays turn off when I connect to Spacedesk

[alitech]

I have this weird phenomenon where my 2 connected displays turn off when I switch on spacedesk connected from my android tablet. This started since i installed Nvidia drivers. I have checked all the settings multiple times but it still switches my 2 connected displays off when I connect to spacedesk

I have uninstalled and disabled everything that interferes with spacedesk e.g. screen recorder on GEFORCE etc.

Please check my config and logs attached.

Attachments:

You must be logged in to view attached files.

[alitech]

https://www.dropbox.com/sh/p0d96uvjs5pwk5f/AACOYn1dXolg_d91TKfR3y2aa?dl=0

[spacedesk Lea]

Hi @alitech,

Could you please try to “Clear Windows Display Settings” in spacedesk Driver Console -> Control, then try again with spacedesk.

[alitech]

Tried that but no joy.

Any other ideas?

[spacedesk Lea]

Hi @alitech,
Thanks for the feedback.

For further analysis, could you please also send us the debug view log of this issue.
Please follow the steps below:
– open spacedesk Driver console app -> Diagnostics
– click the “Download” button for Debug View, once the Debug View becomes available proceed to next step
– switch Diagnostic ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Author]

Posts