Connected – Display Off

[derrick]

Hi support,

I have the same issue. it works normal a few mins. after that the apps is hang. I cannot succeed to use it again and it always show connected -Display off
Attached the diagnostic log

Thanks,
Derrick

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[spacedesk Lea]

Hi @derrick,
Thanks for sending the diagnostic logs.
Is this the actual diagnostic logs during display off status?
Does the display off happens immediately when the diagnostic script is running?
I thought it happens after a few minutes?

Could you also please try to update your Intel Graphics driver via Intel Support Assistant from this link:
https://www.intel.com/content/www/us/en/support/detect.html

Based on your logs, you have iOS Viewer app.
Is it possible to try with other viewer app? e.g. HTML5 viewer via web browser, or android if you have?

• This reply was modified 3 years, 1 month ago by spacedesk Lea.
• This reply was modified 3 years, 1 month ago by spacedesk Lea.
• This reply was modified 3 years, 1 month ago by spacedesk Lea.

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