Forum Forums spacedesk Discussions Connected – Display Off

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  • #4153

    Hi support,

    I have the same issue. it works normal a few mins. after that the apps is hang. I cannot succeed to use it again and it always show connected -Display off
    Attached the diagnostic log


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    spacedesk Lea

    Hi @derrick,
    Thanks for sending the diagnostic logs.
    Is this the actual diagnostic logs during display off status?
    Does the display off happens immediately when the diagnostic script is running?
    I thought it happens after a few minutes?

    Could you also please try to update your Intel Graphics driver via Intel Support Assistant from this link:

    Based on your logs, you have iOS Viewer app.
    Is it possible to try with other viewer app? e.g. HTML5 viewer via web browser, or android if you have?

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