BSOD when connecting tablet to laptop

[Aleks17RU]

BSOD when connecting tablet to laptop

Windows 7 Ultimate, DELL N5110 Notebook, NVidia GeForce GT 525M Video Adapter (PCI\VEN_10DE&DEV_0DF5&SUBSYS_04CA1028&REV_A1)
SpaceDesk software downloaded from the official site “spacedesk_driver_Win_8.1_64_v1067_BETA”
The SpaceDesk server is running on the PC. The tablet sees the computer on the network. When you connect the tablet – a blue screen.

The latest driver for my video adapter – Version: 391.35, Release date: 25 Mar 2018
What can I do?

* * *
BSOD при подключении планшета к ноутбуку

Windows 7 Ultimate, Ноутбук DELL N5110, видеоадаптер NVidia GeForce GT 525M (PCI\VEN_10DE&DEV_0DF5&SUBSYS_04CA1028&REV_A1)
Программа SpaceDesk загружена с официального сайта “spacedesk_driver_Win_8.1_64_v1067_BETA”
На ПК запущен сервер SpaceDesk. Планшет видит компьютер в сети. При подключении планшета – синий экран.

Самый новый драйвер для моего видеоадаптера – Версия: 391.35, Дата выхода: 25 Mar 2018
Что я могу сделать?

[spacedesk Christian]

Hi @Aleks17RU,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Aleks17RU]

Hello.
Archived dxdiag report.
The directory C:\Windows\minidump is empty. Perhaps because after the BSOD I did a “System Restore”.
I can install SpaceDesk again and check the connection. And I’ll check what will be in C:\Windows\minidump.
Should I do it?
I have additional monitors connected to the HDMI D-SUB connectors, but I don’t have enough of them.
Q: Should I turn off the monitors before checking?
* * *
Здравствуйте.
Отчет dxdiag в архиве.
Директория C:\Windows\minidump пуста. Возможно потому, что после BSOD я делал “Восстановление системы”.
Могу вновь установить SpaceDesk и проверить подключение. И проверю что будет в C:\Windows\minidump.
Мне сделать это?
У меня подключены дополнительные мониторы на разъемы HDMI D-SUB, но мне их не хватает.
Вопрос: мне отключить мониторы перед проверкой?

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[spacedesk Christian]

Hi @Aleks17RU,

Thank you very much for sending your dxdiag info.
To answer your questions:
Q1: Should I do it?
A: Yes, please install and connect again with spacedesk and try to reproduce the BSOD. Then, check if a .dmp file is generated in C:\Windows\minidump, and send it to us.
Q2: Should I turn off the monitors before checking?
A: you can try to reproduce the issue with or without the use of external monitors for more accurate results.

[Aleks17RU]

Привет, техподдержка!
Я вам на почту дампы отправил, как просили. Чего молчите, spacedesk Christian?

[spacedesk Christian]

Hi @Aleks17RU,

We haven’t received any email that contains a dump file (*.dmp). Perhaps it was delivered to the wrong email address.
Please send the files here: androidapp@spacedesk.net

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