Black screen via USB Samsung Tab S7+ Wifi ok old Samsung works

[Happy2023]

Until about 4 weeks ago, the USB connection from Windows 11 (Server Spacedesk) to Android Tablet Samsung Tab S7+ Software one UI 5.1.1 Android 13 worked perfectly.
Now I always have a black screen when I connect via USB. Wifi works perfectly.

Strangely enough, the connection with an old Samsung tablet Android 9 One UI 1.1 with USB still works perfectly.

I had bought the Business licence, but unfortunately without success.

Can you give me a type?

[spacedesk Christian]

Hi @happy2023,
Can you still remember and tell us the server and Client version that worked for you before you experienced this blackscreen issue?

For further investigation about this problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 11 months, 2 weeks ago by spacedesk Christian.

[Happy2023]

Hello
I can’t find the debug and download function anywhere.
Where are the settings?
Here is another printscreen

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[Happy2023]

second screen

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[Happy2023]

I find the option

[Happy2023]

I find the option but the file size is over 512KB

[spacedesk Christian]

Hi @happy2023,
Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?

also, going back to our question..Can you still remember the server and Android spacedesk viewer version that worked for you before you experienced the backscreen issue?

[Happy2023]

Here is the debug file
It suddenly doesn’t work with the old version.
After that I updated and bought the business version, unfortunately without success that it worked with usb.
WLAN is OK

[Happy2023]

another file

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[Happy2023]

–

[Happy2023]

gezipt

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[Happy2023]

more files

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[spacedesk Christian]

Hi @happy2023,
Thank you very much for sending the requested Files. Unfortunately, we couldn’t Download the compressed files you uploaded. Could you maybe try other formats such as .rar or .zip?

[Happy2023]

Here the link for download files

https://ictformat-my.sharepoint.com/:f:/g/personal/rene_mathis_zettaplan_ch/Ep_xyEa7tl9LhtxuagIOYIgBKy8tZTOs-e3ApSB9XaRGbw?e=etMIm4

[spacedesk Christian]

Hi @happy2023,
Thank you very much for providing us with the link.
Unfortunately, we did not see any traces indicating a connected device.
Did you make sure to reproduce the issue while the diagnostics is ON?

[Happy2023]

https://ictformat-my.sharepoint.com/:f:/g/personal/rene_mathis_zettaplan_ch/ElElIaVyx2NMhsIsVgWd7NMBFl5LO_qgbcmjzfqwQstLQw?e=KYErQA

Once again a link and attached the debug file

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[spacedesk Christian]

Hi @happy2023,
We still can’t find any traces of connected devices using USB…

The last USB Android connection we saw in the diagnostics is from January 5, 2024.
We need the latest connection WHILE Diagnostics is ON.

• This reply was modified 11 months, 2 weeks ago by spacedesk Christian.

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