Hi i wonder if can i use Videowall like Nvidia surround on 3 external monitors (laptops). Because when i start games my fps are like 1-15. My GPU: gtx 1660 ti.
I know that videowall is using spacedesk driver but is there any chance to play using videowall?
Without spacedesk, I couldn’t use the console’s touch screen capabilities. I don’t have a touchscreen monitor. No other touch screen problems have been found on spacedesk. The touch screen display is normal, but the touch screen trajectory of GestureSign will become a straight line on the edge of the screen, only to perform the sliding function. In addition, using win11 touch gestures in spacedesk is normal.
Does GestureSign works on your primary machine without spacedesk connected?
Is your Windows 11 primary machine touch screen capable?
Hi @t1123578579gmail-com,
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
If it did not help, please send us again the following updated logs:
c:\users\Public\spacedeskSetup.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\inf\setupapi.app.log
Hi is there any way to use videowall for gaming like 3 monitor setup (nvidia surround etc.). Because when i did 3 monitor videowall for ets 2 gaming my performance was like 2FPS… MY GPU is geforce 1660.
What is your secondary machine? Android/iOS/Windows?
———
I have two pads. Their systems are harmony os2.0 and 3.0\It could be Android 11
Hi @plaurits,
Thanks for the feedback.
So far we are trying to reproduce it on our side but it’s not yet reproducible.
Can you please try to update your NVIDIA GeForce GT 710 Graphics driver from their official website
https://www.nvidia.com/download/driverResults.aspx/191970/en-us/
If updating the Nvidia driver did not help, can you please send us a short video of this not responding window issue?
Hi @t1123578579gmail-com,
Did it help? Can you install now the spacedesk installer?
Or is it still problematic?
아이패드에 연결하면 에러가 발생합니다.
에러 메세지는 다음과 같습니다.
Disconnected
error code:2-5-
error info:0-5-
connected time:06:07:26
spacedesk Service Tray Application
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected –
Incompatible Display Hook Driver!
Hi @t1123578579gmail-com,
Next: Can you please try the same thing in this folder “C:\Users\lengqiu\AppData\Local\Temp” ?
Hi。All permissions are available. I have tried to install spacedesk version 1049, but the problem still exists。
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Hi @t1123578579gmail-com,
Could you please try the following steps on your primary machine.
– right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
– check if you find the Users or Authenticated Users and make sure it has Full Control access
If none, just Add -> Select a principal, then type “Users” and click Check Names and click OK
– Then make sure to check the Full Control access for the Users then click Apply -> OK.
After following the steps above try to run-install again the spacedesk MSI installer.
By the way, instead of spacedesk version 1049, please try the latest version 1050 which is now available on our website https://forum.spacedesk.net.
Hi @lord_emperor,
Apologies for not getting back to you.
Is it still happening with the most recent spacedesk Driver (v1050)?
If yes, can you please check the CPU and memory usage of spacedeskService via task manager if it shows high consumption while spacedesk is connected?
Please also send us the diagnostic info of your primary machine for further analysis.
Just open the spacedesk Driver Console -> Diagnostics -> click “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @t1123578579gmail-com,
Thank you very much for sending the log files.
Based on the logs, the failed installation was caused by an access denied error upon spacedesk driver installation.
Please make sure your current user account has Administrator privilege.
Hi @fred15,
For further analysis, can you please check if you can find a recent dump file (time stamp should be the same as when the pen input issue happen) in C:\Windows\minidump.
Please save it in a folder, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
And also, please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @rodders1947,
spacedesk does not control the position of any application’s window.
The map is probably positioned somewhere that is not visible.. you just have to manually drag/move the Map window via arrow keys until it becomes visible in the screen.
Hi @rageven,
Thanks for the feedback.
This is a strange behavior. Our spacedesk Windows 10 Viewer app should not trigger a shutdown event on a machine.
Can you please check the current power setting in your laptop? maybe it is set to go on hibernate after a specific time..
For further analysis, could you please send us the dxdiag info of your secondary machine / laptop?
Just run dxdiag.exe, click “Save All Information” then send us the output file (dxdiag.txt).
Another thing, can you please quickly try with spacedesk Viewer app for Windows 7 (v0.9.39) available on the website?
Forum
Then check if you get the same observation.
1.0.44 my old device still works fine
1.59 Two old phones will quit unexpectedly
I don’t know what Apple secretly modified because I had the same problem in other Apps
Unfortunately, those Apps later announced directly that they did not support versions prior to iOS 11
The above content uses google translation, please forgive me if there are any mistakes in the meaning
It is the Windows 10 (Microsoft Store) version;
and while the PC is suspended (it is a Windows 11 PC), the viewer app is displaying (connected – Display off), then 30 sec later (Powersave mode) with the PC’s IP.
So yeah it only happens when the viewer app is in powersave mode.
Hi @tarbear123,
Native USB cable connection is not yet supported.
But we will soon support it in Android (no specific date of availability yet).
For now you can try these alternatives:
1. USB tethering connection (if your tablet supports it)
2. Android Debug Bridge cable connection, which requires Android SDK.
Detailed instruction for USB tethering and Android Debug Bridge cable connection is available in the user manual.
Performance Tuning -> Network Bandwidth -> USB Tethering and Android Debug Bridge Cable chapter.
https://forum.spacedesk.netuser-manual/
Hi @aswq1254,
Thank you very much for reporting this issue.
We have forwarded it to our iOS developer to check.
We will get back to you as soon as we have a fix for this issue.
Hi @kemikalelite,
Thank you very much for these logs.
We are currently analyzing it.
Other things to try and check if spacedeskService still hangs:
1. Please try USB tethering connection between your phone and primary machine, instruction on how to connect via USB tethering is available in spacedesk user manual (Performance Tuning -> Network Bandwidth -> USB Tethering chapter)
https://forum.spacedesk.netuser-manual/
2. Is your primary machine currently connected to an Access Point?
if it’s easily doable, try to connect your primary machine directly to your network router
For now, instead of reboot just try to “End task” the spacedeskService.exe in task manager when it hangs then just manually start it in services.msc.
We will get back to as soon as we have news regarding this issue.
Hi @rageven,
Which Windows Viewer app are you using in your laptop?
Is it Windows 7 or Windows 10 (Microsoft Store) version?
While PC is suspended (in Sleep mode), does the viewer app displaying any status (e.g. Powersave – Reconnecting)?
Does it only shutdown when spacedesk Viewer app is connected (and in Powersave mode) to your PC?
I have latest versions installed. Using Windows client app on Windows 10 laptop. It is set as external monitor. My environment requires this laptop to be set as Landscape (flipped). The laptop has a pen. When I turn on the pen and write on it, or when when I touch, everything — my touches and my pen writings — is flipped upside down. For example, touching near the top right corner of the laptop screen registers a tap on the bottom left of the external monitor as seen by the primary computer.
Even if I change the external monitor orientation for this laptop to be “Landscape” on my primary computer, the touches and pen writing still are flipped upside down.
Note: This laptop is a convertible laptop, if that means anything. I’ve tried all orientations to no avail.
This is sure to be a logic programming error. I absolutely love SpaceDesk and tell all my friends about it, so please fix this!
Cheers!
Hello im using a PC as the 1st monitor and server.
And a laptop as a 2nd monitor, which is in the same network with an ethernet cable.
This setup works great, but there’s a downside.
Whenever my pc goes to sleep mode, if i dont touch the laptop keyboard or mousepad in the upcomming 5 mins the laptop will shutdown.
Idc why this happens (Ofc when i boot it again it has 0 problems)
Im using the version : 1.0.49
Thanks.
i use my old phone
iPhone 5s iOS9.3.3
iPhone 6s iOS10.2
It can be used normally until the App pushes the update
After receiving the update today. If you want to open the App, it will unexpectedly quit
I don’t know if those bugs were fixed, but I can’t use it now
The above content uses google translation, please forgive me if there are any mistakes in the meaning
After restarting the computer I was able to connect from my phone running Android 12 but not my tablet running Android 4.4.
Even on the phone I’m not able to connect again successfully again without rebooting.
While I try to restart the spacedesk service either through the GUI console or services.msc the service hangs when stopping after which the start/stop/restart options become grayed out.
services.msc shows Error 1053 The service did not respond to the start or control request in a timely fashion.
I’ll try connecting with a clean boot state next. As a last resort I might reinstall Windows if I have to.
Latest log with the one successful connection and the service hanging attached.
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Hi @kemikalelite,
Thanks for the feedback.
1. Can you easily stop-start the SpacedeskService in services.msc? just to check that it’s not hanging..
2. I’m not sure if this will help, but maybe you can try this anyway.. just switch your current network profile to Private via Windows Settings -> Network & Internet -> Properties (of current network connected), then select “Private” as Network profile.
3. Maybe also try to update the most recent Nvidia Graphics Adapter, they just released a new driver yesterday.
https://www.nvidia.com/download/index.aspx
4. If by any chance, do have any frame rendering related app currently active while trying to connect the spacedesk?
Hi All/Support,
Thanks for the reply…… I had tried all things and in the end I first did a reset of data (which does all programs but not accounts/programs) That did not fix. As it was a new/used tablet and I had chosen to install the tablet from a saved Google same tablet….. I then did a full factory default to start again. (Hence I have lost the ability to now send you the logs) I have now only installed SpaceDesk and it works fine. Thank you for your support….hopefully this info will be of use to someone later.
I now have my 2 Samsung Tab S2 tablets showing the G1000 flight system on my Xplane 12 system working fine and I don’t notice any frame rate drop……
Regards
PJ
My ipad pro 2019 is also Cellular + Wi-Fi and Sold in Mainland China, it seems to be the same problem.
Thank you for your answers, looking forward to your team solving this problem in the future.
I set up the three points mentioned above. Now my situation has become:
1. My Android phone can directly search my computer;
2. My iPad and iPhone cannot be searched, and I can enter the IP manually and keep prompting:IP Validation in progress…
Hi @songya,
Thank you very much for sending the diagnostic logs.
1. Please make sure that spacedesk or “C:\Windows\System32\spacedeskService.exe” is added in the exception list of your third party antivirus software (电脑管家系统防护) to allow incoming and outgoing connection.
2. Is your primary machine and iPad device connected in the same local area network?
3. On your primary machine, please try to set your current Network Profile to “Private” via Windows Settings -> Network & Internet -> Properties.
Ad 1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?
Peter: Where do I find this parameter? See screenshots
2. Can you also try to switch OFF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?
Peter: As mentioned I can manually switch upside down. But that will not work for me, since ipad is in reading stand with power cable connected
3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?
Peter: Apps on process line are responding fine on PC monitor no matter if spacedesk is connected or not.
Issue only comes on spacedesk app in ipad, meaning that you can’t use some important process line apps from ipad.
Also note that when you press the press the icon process line on ipad, app comes up fine on PC, but on ipad I only see the blue screen (see attached)
Logs attached
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Hi @plaurits,
1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?
2. Can you also try to switch OF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?
3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?
If yes to #3, please send us the diagnostic logs. Just open the spacedesk Driver Console -> Diagnostic.
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I reinstalled spacedesk.
This time the service is present and running even after reboot.
The console shows server ON (idle).
However, when I attempt to connect from my tablet or phone the mobile screen shows “Connected – Display OFF”.
When attempting to reconnect the app gets stuck at “Disconnecting from 192.168.1.100”
The console doesn’t show any devices connected.
There aren’t any monitors from spacedesk in Windows Settings or Device Manager.
spacedeskservice.exe and other related files are present in System32.
I have attached the latest log from this attempt.
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Hi @kemikalelite,
Can you try to reinstall the spacedesk v1049 then check if spacedeskService.exe is present in C:\Windows\System32 folder.
Then, if spacdesk Driver Console is present, please send us again the updated diagnostic logs.
Hi @filipekinder,
Thanks for sending the requested logs.
Based on the logs, you still have an old spacedesk Driver v1035 installed in your machine and it’s failing to uninstall.
Do you still have this old v1035 msi installer?
If no, please download here: https://www.dropbox.com/s/06narztjwk5ipow/spacedesk_driver_Win_10_64_v1035_BETA.msi?dl=0
Use this installer to try to uninstall the old spacedesk version on your machine.
For some reason it must have not installed the service when I updated to 1049.
The usual process of uninstalling spacedesk, rebooting, and running the installer again doesn’t restore the service for some reason.
It could be an issue with my Windows installation but I don’t know what the cause is.
Hi @filipekinder,
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
Hi @plaurits,
Could you please try the following work around:
1. open your iPad Viewer -> Settings -> Rotation, then switch it OFF
2. you might also have to switch the display orientation in the display settings in your primary machine in case it’s still flipped upon connect
3. connect the iPad Viewer app then on your primary machine, open the spacedesk Driver Console window -> click the connected client underneath Network -> Connections Active, then on the right panel, click the Videowall tab and uncheck the Flipped Display (for mirroring) box.
Hi
I was just trying out this program in order to use my ipad (in landscape mode) as second monitor for my windows 10 PC.
Connection comes up fine, but ipad is showing the PC screen upside down, e.g. process line on top.
I switched my ipad upside down.
More importantly when you press e.g. below icons on process line nothing happens
1. File explorer
2. Task Manager
3. Teamviewer
See attached screenshot from ipad.
Any suggestions?
Peter
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Hi @kemikalelite,
Thank you very much for sending the diagnostic logs.
We are currently investigating it. We have tried in our Windows 10 v22H2 but so far we cannot reproduce the issue.
Looks like the spacedeskService is hanging on your side. Can you quickly try to forced stop it via task manager, just open the task manager then find the spacedeskService.exe and right-click “End task”.
Then run services.msc, find spacedeskService then try to manually start it.
Then let us know your result. Looking forward to your feedback.
The spacedesk status shows as OFF in the control tab and in the lower left corner of the console window.
If I change the switch to ON it changes back to off on its own when I reopen the window.
If I check “Automatically start at system boot time” the option immediately disables itself.
The spacedesk icon is not showing in the system tray next to the clock.
spacedesk is not detected on either of my two android devices.
I have already tried uninstalling, rebooting, then reinstalling with no improvement.
It was working fine before this week but the only changes to the computer are routine windows and nvidia updates.
I do not have Nvidia game capture or any other incompatible software or security products that are listed.
I have attached the diagnostic log zip.
Windows 10 22H2
Server Version 1.0.49
Android client version 0.91.1
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Hello,
I have two problems with SpaceDesk.
First one:
I have latest update SpaceDesk on my PC and my Android device.
I have latest NVidia driver, and latest Windows 10 update.
I have no errors on my primary machine.
My Android device is clean, after factory reset.
After random time it shows error and disconnects:
“Disconnected by server error
Error Code: 2-5-6-5-4-5-6-4-5
Error Info: 0-5-8-9-6-5-8-6-5
Connected time: …”
After this error, device is not reconnecting and i have it in my PC Case, so i have to unscrew it, and press ok button on that error, than reconnect it manualy.
In log i have errors:
[14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000119 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
00000028 13:04:46 [14052] Error 14 (resource or object not found) in function AudioApplication::ExtractInfosFromAudioSessionMonitor
00000029 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000030 13:04:46 [4792] AL [4792:5740]:ALWindowHidden::DisplayMonitorAssignmentEnumerate failed! EnumIdx:0
00000032 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000033 13:04:46 [4792] AL [4792:5740]:ALPnpDevice::Destroy error already closed!
00000034 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
00000037 13:04:46 [14052] Error 14 in function DataSystem::GetProductDesc: Product infos not found
Second issue:
After every PC restart i have to make Hide Task Bar icon to stop showing it in start bar.
Yes. All displays go black after about 8 hours after a reboot, sometimes it’s longer.
I will update to 1.0.49 and see if that helps.
Thanks-
Hi @georelle,
Did it all turns black upon connect? Or only after a certain time?
If yes, how long before all the displays will show black screen?
Could you please try with the most recent spacedesk Driver v1.0.49 from the website and check if the issue is still happening.
If it happens, please send us the diagnostic logs of this issue.
Please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewers and wait for the black screen issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have been having an issue where the attached displays will go black. There is no message on the screen that says reconnecting or anything. The main PC attached display is fine. After rebooting the main Windows PC the attached displays connect and start working with nothing being done to them. This happens almost daily. When it happens it affects all 5 attached client displays.
The Windows PC has Spacedesk version v1.0.44
I have 5 displays connected to the main PC. They are all connected with a hardwire to a switch that the Main PC is connected to. The switch is connected to a router.
I have read where it is best to setup the main pc as a wifi hotspot and connected the client devices to that wifi. Would it accomplish the same thing if I setup another network port on the main pc and hardwired everything to a basic switch with assigned static IP’s? So no router and the Main display and client devices are hardwired to a dedicated switch network.
Thanks for the help.
Georelle
Hi, I have a samsung T210 running android 4.1.2 Jellybean. I don’t have the hotspot or tethering options. Could anyone help?
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Hi @manish11165,
Thank you very much for the info.
Our android developer will have a look at this issue.
We will get back to you as soon we have a news regarding this issue.
Hi @lort0m,
For now, you can try 2 things:
1. USB Tethering connection
If your phone supports USB tethering, you can try to establish a private network connection via USB tethering and connect spacedesk over it.
For instructions, please check the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual.
2. Android Debug Bridge Cable connection
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/
FYI: Native Android USB cable connection is not yet supported.
But will soon be available in the next few months.
