Forum › Forums › spacedesk Discussions › Can’t connect device to computer, “Cannot detect any Primary Machine”. › Reply To: Can’t connect device to computer, “Cannot detect any Primary Machine”.

July 29, 2022 at 2:57 am #8621
spacedesk Lea
Keymaster

Hi @vickyscalling,

For further analysis, could you please send us the spacedesk diagnostic info of your primary machine?
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.