Reply To: Connected – Display OFF

[spacedesk Lea]

Hi @itzzkaz,
Could you please check if there’s any incompatible software currently active on your Windows 11 machine?
Just run spacedesk Driver Console -> Diagnostics -> Incompatible Software.

If there’s none, could you please send us the diagnostic logs for further analysis, just follow the steps below:
– click spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.