Forum Forums spacedesk Discussions Connected – Display OFF

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  • #6722

    this is happening when i try to use it on windows 11 is there any fix for it yet?

    spacedesk Lea

    Hi @itzzkaz,
    Could you please check if there’s any incompatible software currently active on your Windows 11 machine?
    Just run spacedesk Driver Console -> Diagnostics -> Incompatible Software.

    If there’s none, could you please send us the diagnostic logs for further analysis, just follow the steps below:
    – click spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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