[spacedesk Christian]

Hi @kusada,
I see, we have forwarded this to our iOS developer, for the meantime, you can use a USB connection instead of Wi-Fi to connect your iOS viewer.
Please check the CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection ->iOS USB Cable Connection chapter in the user manual – https://manual.spacedesk.net/iOSUSBCableConnection.html

[spacedesk Christian]

Hi @dougw03,
The iOS and Windows viewers will display ‚Connected Display Off‘ when the server screen is asleep. When the PC (server) itself enters suspend/sleep mode, the viewers should now display ‚Disconnected – Reconnecting.‘

You might want to check your power settings. chances are your PC only enters screen off/screen sleep, which is why your iOS/viewer is displaying ‚Connected Display Off.‘ Also, please check the power settings on your clients to ensure that your iOS device goes to sleep when it gets disconnected from the server.

[spacedesk Christian]

Hi @johnvella,
That sounds cool! please let us know the result as well.
We look forward to your feedback!

[spacedesk Christian]

Hi @kusada,
since it’s a newly formatted phone, could you please go to settings -> privacy -> Local Network -> then make sure to enable the local network for spacedesk 

[spacedesk Christian]

Hi @johnvella,
Qemu is ARM-based too. this setup is not possible.
you can only use your Raspberry Pi and Linux as a client via HTML5 viewer

[spacedesk Christian]

Hi @sethmtraut,
Thank you very much, we look forward to your feedback.
it is also worth mentioning that the Current spacedesk’s touchscreen is only supported in the first spacedesk display, when you connect a 2nd (or multiple viewers) it will use mouse touch. could this be your issue? please note that this behavior is completely expected.

[spacedesk Christian]

Hi @sethmtraut,

For clarifications, you have five hardwired monitors + two iPads (spacedesk) as monitors. two of the five monitors are touchscreen capable, is that right?
„will only recognize one at a time as a touch screen“
-could you try connecting iPad #1 together with the two touchscreens if the touchscreen is working? then disconnect and try iPad #2 if it is also working.
– in case one of them is not working, please try checking the input settings of the iOS viewer if the touch screen is enabled. just go to the gear icon below -> Input devices

„When I go to tablet PC settings and try to tell it which ones are touch screens it faults out before getting to all monitors“
-During the Tablet PC Settings, does it close when it’s time for the iPad monitor? Could you please try going through the iPad screen first?
-Also, could you try excluding some monitors, or even the other two touchscreens before doing the Tablet PC Settings?
– rebooting your iPads may also help

[spacedesk Christian]

Hi @sacco_belmonte,
Glad you made it work on your side!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @johnvella,
We haven’t tested this kind of setup with spacedesk. also, it seems like Raspberry Pi 4 is running on an ARM-based processor, current spacedesk Windows Driver and Viewers (except HTML5 viewer) don’t support ARM-based processors yet. so this setup might not work for now.

[spacedesk Christian]

Hi @freschdude,
Thank you very much for your feedback.
We will continue investigating this issue and will get back to you as soon as an update is available. However, due to other high-priority tasks, it may take some time before we can provide another update on the fix.

[spacedesk Christian]

Hi @freschdude,
We have released a new spacedesk windows 7 viewer v0945.
Please try it and let us know if the distorted speaker output issue is still happening.
we look forward to your feedback.

[spacedesk Christian]

Hi @s-h-e-i-k-h,
Thank you very much for reporting this problem.
We were able to reproduce this issue and currently working on resolving the issue. We will inform you once the fix is ready for download.
For now, please download the iTunes from their website, we have checked and the service from iTunes website is still working.
link: https://support.apple.com/downloads/itunes

• Diese Antwort wurde geändert vor 9 Monaten, 1 Woche von spacedesk Christian.

[spacedesk Christian]

Hi @sacco_belmonte,
-Have you tried turning OFF-ON the Android USB option?
-Could you try plugging the cable into other USB ports?
-Reboot your Android Device and your spacedesk server OFF-ON

if the above suggestions did not work, Please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @dougw03,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @rouven,
Thank you very much for your positive feedback.
Once you input the password in the client, it will be remembered for future connections; you won’t have to input it every time you connect. unless, if you change the password on the server, the client will prompt you for the new password.

[spacedesk Christian]

Hi @bandwagoner,
I see, could you Please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @rouven,
You can use the same license on multiple devices, your license is tied to your email address, not to the device itself.
The limit on how many licensed viewers you can connect simultaneously depends on your current license bundle, which can be found on the Concurrent Access Licensing page on your Android viewer.
For example, if you currently have the „one concurrent connection“ license, you can use it on multiple devices, but only one at a time. To connect multiple devices simultaneously, you would need to upgrade to a license offering a higher number of concurrent connections, such as 2-5 concurrent connections.
This applies no matter if simultaneously connected to the same or to multiple different Primary Windows Machines.

FYI: The number of simultaneous connections is currently not enforced. We might do so in the mid-term to long-term future.

[spacedesk Christian]

Hi @bandwagoner,
Could you please try plugging the cable using the other USB ports?
if the issue persists, maybe try to uninstall spacedesk -> plug USB cable -> then check if the issue will still happen.

[spacedesk Christian]

Hi @tims,
Display performance heavily depends on the network. Highest performance is achieved by cabled networks (e.g. Native USB, Ethernet).
To use the USB Cable Android option in the console, just follow the CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection ->Android USB Cable Connection chapter in the user manual – https://manual.spacedesk.net/AndroidUSBCableConnection.html

To improve the FPS rate during USB or Wifi connection, just go to settings -> Quality/Performance. currently, spacedesk offers 30 and 60fps
You can also change other settings to improve your performance during Wifi/Wireless Network connection.

For further information about improving display performance, please check the Instruction Manual chapter “Performance Tuning” https://manual.spacedesk.net/PERFORMANCETUNING.html

[spacedesk Christian]

Hi @tims,
Could you maybe try installing the Amazon app store first from this link: https://www.amazon.com/gp/mas/get/amazonapp
then follow their installation steps -> sign in to your account -> search „spacedesk“ in the search bar

[spacedesk Christian]

Hi @tims,
Unfortunately, we do not hand out APKs individually.
As an alternative to Google Play Store, you can also try to download spacedesk for Android from the Amazon Store.
Download link to Amazon Store is available on our website’s download page – https://www.spacedesk.net/#download.

in the case of HTML5 viewer, please try clearing your browser’s cached files first in android device before accessing the HTML5 Viewer and then try again.

[spacedesk Christian]

Hi @m-fessler,
We just released a new spacedesk Driver v2.1.10 on our website, this update includes the Password protection and encryption feature which is only available in a licensed Android viewer.
Please update your spacedesk Driver to the latest version and let us know if you encounter any issues.
We look forward to your Feedback!

• Diese Antwort wurde geändert vor 9 Monaten, 1 Woche von spacedesk Christian.
• Diese Antwort wurde geändert vor 9 Monaten, 1 Woche von spacedesk Christian.

[spacedesk Christian]

Hi @rouven,
We just released a new spacedesk Driver v2.1.10 on our website, this update includes the Password protection and encryption feature which is only available in a licensed Android viewer.
Please update your spacedesk Driver to the latest version and let us know if you encounter any issues.
We look forward to your Feedback!

• Diese Antwort wurde geändert vor 9 Monaten, 1 Woche von spacedesk Christian.

[spacedesk Christian]

Hi @kiki,
We just released a new spacedesk Driver v2.1.10 on our website, this update includes the Password protection and encryption feature which is only available in a licensed Android viewer.
Please update your spacedesk Driver to the latest version and let us know if you encounter any issues.
We look forward to your Feedback!

• Diese Antwort wurde geändert vor 9 Monaten, 1 Woche von spacedesk Christian.

[spacedesk Christian]

Hi @sgodzillap,
Could you please open the Windows Display Settings on your primary machine and click the detached/greyed-out client then just attach it by selecting extend from the drop-down menu.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

[spacedesk Christian]

Hi @dougw03,
We have released a new spacedesk Driver v2110 on the website.
please try it and let us know if it solves your problem.
looking forward to your feedback!

[spacedesk Christian]

Hi @heiz,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @jerryss,
spacedesk USB connection for iOS depends on iTunes being installed and running.
Did you install iTunes from Microsoft Store or Apple Website?
In case of Microsoft Store iTunes also needs to be started (up and running) once.
Please also check spacedesk Driver Conasole. It indicates if iTunes is avaialable and running.
Please let us know if this helped.

• Diese Antwort wurde geändert vor 9 Monaten, 2 Wochen von spacedesk Christian.
• Diese Antwort wurde geändert vor 9 Monaten, 2 Wochen von spacedesk Marcel.

[spacedesk Christian]

Hi @heiz,
This looks like a known issue of spacedesk with 10-bit pixel format enabled in your main graphics adapter settings.
Could you please try to disable the 10-bit Pixel Format in the AMD Radeon Software?
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.

[spacedesk Christian]

Hi @s-wolff,
This message is to avoid accidentally accessing or taking control of the other display.
you can think of it as a confirmation before you can have access to the inputs such as the remote control and keyboard. current spacedesk design doesn’t have any option of disabling the message box.

[spacedesk Christian]

Hi @robreddude,
No plans for linux/ChromeOS version of spacedesk as of the moment. Currently, our focus is on addressing higher-priority features and tasks.

[spacedesk Christian]

Hi @jerryss
-Are you using original lighting cables for your iPads? it is recommended to use the cable from Apple.
-How do you connect the cables..are you using USB hub or do you plug them directly into USB ports?
-Please check if the USB ports are functioning properly without spacedesk.
-Please also make sure that you are using the latest spacedesk Driver and iOS viewer from the appstore
-Lastly, could you try restarting the app after you plug the cables?

• Diese Antwort wurde geändert vor 9 Monaten, 2 Wochen von spacedesk Christian.

[spacedesk Christian]

Hi @robreddude,
Unfortunately, you cannot use your Chromebook for spacedesk Windows Driver. it is only supported in Windows 8.1/10/11 machines.
You can only use your Chromebook as a secondary Machine/Client
for further information on setting up spacedesk, please refer to the Introduction and Setup -> System Requirements chapter in our user manual.
Link: https://manual.spacedesk.net/SystemRequirements.html

[spacedesk Christian]

Hi @cotciller,
Could you clarify what you mean by ‚The screen started working when I launched the game osu!‘ Has the issue been resolved?
What connection type are you using (Wi-Fi/USB)?
What is your second screen? (Windows/Android/iOS)?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk

[spacedesk Christian]

Hi @s-h-e-i-k-h,
We actually have virtual webcam driver software and a virtual microphone driver software on shelf and ready to be used. We developed these for corporate customers, but so far we never had time to integrate them into our own software spacedesk. Corporate customers are keeping us too busy always. But who knows, maybe we will be able to release it later in 2024…

[spacedesk Christian]

Hi @elihu97,
have you tried connecting without the dongle? does it work?
it is recommended that you use the original lightning cable from Apple.
Could you also make sure that the USB Cable iOS in the spacedesk console is Enabled?

also, charging an Ipad through USB port is sometimes not possible (also a known issue from the internet) since USB port does not give enough power to be able to charge an iPad.

[spacedesk Christian]

Hi @robreddude,
Yes, your Fire tablet is indeed compatible with spacedesk, and it’s an Android device, that means you can use it to connect via USB cable.
to use the USB Cable Android option in the console, just follow the CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection ->Android USB Cable Connection chapter in the user manual – https://manual.spacedesk.net/AndroidUSBCableConnection.html

[spacedesk Christian]

Hi @rounding5643,
Thank you for your input.
We will try to reproduce this issue on our side.
For now, to further analyze this BSOD issue, please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Could you also try plugging it into your USB 3.0 port and check spacedesk Android Control in the device manager if there are any errors (indicated by an exclamation mark)?

if there is no error…
Please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please reproduce the issue using the faulty cables
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @dezkk,
We previously had an issue with Ipad mini 2 that results to crashes and lags,
Could you please check if you are using the latest spacedesk viewer app on your ipad mini 2?
please also try to reboot your iOS device.

[spacedesk Christian]

Hi @larsr,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @12345
Could you tell us what is the error you have encountered?
It could be because you cannot use the latest spacedesk Android app without using Google Play store anymore. You can only download the spacedesk app via playstore.
This changes is due to the implementation of the updated licensing agreement.
for more info about licensing: please visit this page-
Link: https://www.spacedesk.net/licensing/

[spacedesk Christian]

Hi @koduki,
1. For both USB Android and USB iOS clients:
– The connection ends when the server ( PC ) goes to sleep/shut down. The spacedesk viewer app must be opened again to restart the connection.
– The connection continues during server ( PC ) monitor sleep, (Current bug: Last frame update is shown on the client instead of „Connected-Display Off“). Frame updates will show again once the monitor wakes up.

2. Yes, USB connection in iOS is supported. Please check the CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection ->iOS USB Cable Connection chapter in the user manual – https://manual.spacedesk.net/iOSUSBCableConnection.html
-Unfortunately, unlike Android viewers, iOS viewers cannot automatically establish connection during app initialization.
you will have to confirm the permission dialog box to connect via USB everytime you open the app.

[spacedesk Christian]

Hi @fsimmer,
Thank you very much for sending the required files.
We had to move your replies to a different topic to avoid confusion due to you having a completely different issue.

Based on the traces we found 2 possible reasons for this issue:
– spacedeskDriverBus is missing in your machine.
– your client is showing a ‘detached’ status.

Could you maybe try the following?
1. re-install your spacedesk vDriver v2109
2. open the Windows Display Settings on your primary machine and click the detached/greyed-out client then just attach it by selecting extend.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

[spacedesk Christian]

Hi @elyrion,
Thank you very much for sending the requested screenshot.
We already forwarded this issue on our Android developer.
We will get back to you as soon as a potential fix is available.

[spacedesk Christian]

Hi @elyrion,
for clarifications, could you tell us what is the native resolution of your Android device?
you can check this by going to viewer settings -> check „Use native android resolution“ and uncheck the custom resolution -> connect device to spacedesk -> extend -> go to windows settings then check the resolution of the client.

please refer to the attached screenshot for assistance.

Attachments:

You must be logged in to view attached files.

[spacedesk Christian]

Hi @larsr,
is the autorotation of your device and in spacedesk settings Enabled?
if yes, try to connect to your desktop -> rotate your display orientation to portrait manually in the Windows display settings

[spacedesk Christian]

Hi @elyrion,
It seems you are using resolutions for your main screen and spacedesk Viewer that don’t have the same aspect ratio.
Could you please try to follow the suggestions in this thread?
Link: https://forum.spacedesk.net/forums/topic/12-android-tablet/

[spacedesk Christian]

Hi @anatos,
We would also like to know the following:
– Viewer app (Android/iOS/Window)?
– Network Connection type (wired/wireless)?

it could also be that your main monitor is set to a different refresh rate when sapcedesk is connected.
Could you please try connecting your secondary machine to spacedesk -> go to Windows settings -> system -> display -> click your main monitor (usually labeled as 1) -> scroll down and click Advance Display -> then choose your preferred refresh rate.

note: in case you are using duplicate mode, it is expected that your main monitor’s fps will be capped to 60fps.

• Diese Antwort wurde geändert vor 9 Monaten, 2 Wochen von spacedesk Christian.

[spacedesk Christian]

Hi @astraios,
are you having black bars on the side of your tablet screen? if yes,
your main screen resolution and spacedesk Viewer resolution need to have the same aspect ratio (e.g. 4:3). Example for 4:3 aspect ratio: Main display screen 1920×1440 and viewer display screen 800×600. they both have the same aspect ratio.

You can change the resolution of spacedesk Viewer in spacedesk Viewer app menu.
In case of Desktop extension:
You can go to spacedesk Android viewer settings then check if „Use native android device resolution“ is checked if not, please check it -> connect your android viewer to the server -> go to windows settings -> select the display # of your device -> go to resolution and change it to the native resolution of your android device.

In case of mirror/duplication:
Please go to spacedesk Android Viewer -> Settings -> Resolutions -> Choose Custom Resolution, please choose the resolution that matches your device’s aspect ratio – the one with (*) mark.

• Diese Antwort wurde geändert vor 9 Monaten, 2 Wochen von spacedesk Christian.

[Autor]

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