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  • als Antwort auf: how to set the resolution on the AndroidTV #12674
    spacedesk Lea
    Administrator

    Hi @cavogaro,

    For clarification, so you want to mirror your main monitor screen to your other Android TV screen, right?

    If this is the case, it is possible, just that Windows Display Control Panel/Settings user interface does not support it.
    This applies to spacedesk and all other displays.

    We suggest the workaround steps below to mirror your main monitor to all your Android TV screens.
    1. connect your 2 other Android TV, so the setup will be something like this:
    — Android TV #1 – main screen (1920×1080)
    — Android TV #2 – extension (1280×780)
    — Android TV #3 – extension (1280×780)

    2. Open spacedesk Driver Console and enable Videowall mode
    3. Assign all clients connected to Video Wall.
    — You will see on Connections -> Active (2 connected), 2 Android TV clients connected, click one of them, then click the Videowall tab in the right panel
    — In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
    — Change the dimension (Width:Height) of the client from 1280×780 to 1920×1080
    — Then right-click the other Android TV client below, then select “Assign to Wall1” and also change its dimension too
    4. Change dimension of Video Wall1, by clicking it underneath CONTROL, set the Size (Width:Height) to 1920 : 1080
    5. Open Windows Display Settings, and you will see an extended display (this is the videowall 1), switch it to Duplicate the main display.
    You can do it via Display switch (Windows logo + P hotkey) then select Duplicate.

    als Antwort auf: is it possible to show the mobile screen on a pc monitor? #12671
    spacedesk Lea
    Administrator

    Hi @corbil,

    Unfortunately, duplicating your Android phone screen to Windows machine is not possible with spacedesk.
    spacedesk only supports Windows 8.1/10/11 as primary machine.
    You can only use your Android device as secondary machine.
    For more info, please check the chapter System Requirements in the user manual https://forum.spacedesk.netuser-manual/.

    als Antwort auf: Buying personal copy #12653
    spacedesk Lea
    Administrator

    Hi @bugmenot,

    spacedesk Pro license will be available very soon. No specific date of release yet.

    As for your other question, creating a virtual display without spacedesk client connection is not available in the current spacedesk BETA version.
    But there’s a workaround to create a virtual display (without connecting from secondary client).

    Option #1: Use HTML5 Viewer page to connect locally. Just open a web browser e.g. Microsoft Edge on your primary machine, then go to http://viewer.spacedesk.net/ and connect to the localhost’s IP address or 127.0.0.1. Keep in mind that spacedesk only allows 1 HTML5 Viewer connection at a time.

    Option #2: Connect a secondary client at first to attach a virtual display and persist it. To do this:
    – open spacedesk Driver Console and switch ON Videowall mode
    – set Videowall disconnect delay to -1 (equivalent to infinite)
    – connect a spacedesk client first and disconnect it immediately, you will notice that the secondary display will persist (check it in Windows Display Settings). It will only detach once you reboot your machine or switch OFF spacedesk Driver or Videowall mode in spacedesk Driver Console app.

    als Antwort auf: Connection error on HTML5 Viewer on Mac #12652
    spacedesk Lea
    Administrator

    Hi @beckett,

    We have similar reports regarding connection problem when using public wireless network.
    Typically we cannot troubleshoot networks in public places.
    We assume that one reason might be the hotel’s wireless router settings could have wireless isolation enabled.
    With this settings, it will prevent direct communication between the connected devices/machines.

    You might need to setup your own private network between your Mac and Windows primary machine in order to connect spacedesk (e.g. WiFi Direct/Hotspot).

    als Antwort auf: Security Issue #12641
    spacedesk Lea
    Administrator

    Hi @mr-robot,

    Yes, indeed. This is an important feature that will only be available in Pro version.

    In case you experience this scenario, you can still get back the control on your primary machine.
    Just blindly press the Display Switch hotkey (Windows logo + P) on your primary machine’s keyboard until you re-attach your main monitor screen.
    No need to forced reboot/shutdown your primary machine.

    als Antwort auf: Page not loading #12638
    spacedesk Lea
    Administrator

    Hi @kyun,

    Can you please tell us what page are you trying to load with spacedesk’s port (28252)?
    Are you trying to load/open the spacedesk HTML5 Viewer page via web browser?
    Are you trying to connect spacedesk locally via HTML5 Viewer?

    Can you maybe send us the screenshot/s of what you are trying to do?

    • Diese Antwort wurde geändert vor 1 Jahr, 7 Monaten von spacedesk Lea.
    als Antwort auf: Selecting Compatible Computer for 5 monitor Setup #12635
    spacedesk Lea
    Administrator

    Hi @samsonandersson,

    Current spacedesk BETA version:

    – supports touchscreen on one viewer display only (on first client to send touch input), then it will use a single mouse touch input on other displays connected

    – consumes GPU and CPU, the amount it consumes depends on how big the display resolution is and how many spacedesk displays are connected

    – is not yet GPU configurable, spacedesk cannot select which GPU to use. spacedesk is always using the default main graphics adapter of your primary machine. This feature will not be available any time soon.

    – To achieve a better performance, spacedesk connection must be over a direct wired connection (LAN cable and/or Android USB cable).
    For more info please check the chapter Performance tuning in the user manual https://forum.spacedesk.netuser-manual/.

    als Antwort auf: Black Screen with Connected – Display Off #12634
    spacedesk Lea
    Administrator

    Hi @flyingace63,

    Thank you very much for sending the diagnostic logs.

    Based on the logs:

    1. You have a detached secondary display.
    Have you tried attaching it via Windows Display Settings -> Multiple displays -> Extend/Duplicate display?

    2. As for disabling the Virtual Desktop & Virtual Desktop Streamer, please also try to uninstall it (then switch spacedesk Driver OFF-ON via spacedesk Driver Console) and check again with spacedesk.

    als Antwort auf: Low fps while gaming #12620
    spacedesk Lea
    Administrator

    Hi @patatowarz,
    Unfortunately, spacedesk does not support connection of 2 Windows PC via type C USB cable.

    als Antwort auf: Black Screen with Connected – Display Off 2 #12615
    spacedesk Lea
    Administrator

    Hi @jjjjj,

    Thanks for sending a new diagnostic logs.

    Could you please try the following:
    – Uninstall the spacedesk Driver via MSI -> Remove or Windows Control Panel
    – Download Microsoft Troubleshooter here: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed.
    — Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
    — If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of the spacedesk Driver here: {8CC439D9-62A0-40F1-AD10-69C0212A3A6F}

    After the steps above, please reboot your primary machine, then try again to install the latest spacedesk v1065 msi installer and check if the problem still persist.

    als Antwort auf: Seperate refreshrate from android device? #12608
    spacedesk Lea
    Administrator

    Currently, no plans in the midterm future.

    als Antwort auf: new Android USB support is not working #12607
    spacedesk Lea
    Administrator

    Hi @freakymood,

    Did you follow the instruction on the chapter – Direct USB Cable Connection (Android only) in the user manual https://forum.spacedesk.netuser-manual/#item_11689 ?

    Do you have USB debugging enabled on your android phone?
    If yes, can you please try to disable it and try again with spacedesk Android USB cable connection.

    If the suggestions above did not help, please send us the diagnostic logs, just follow the steps below:
    – open spacedesk Driver Console -> Diagnostics page
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button (if dialog box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    FYI: spacedesk connection via direct Android USB cable connect still uses JPEG encoding not H264.

    als Antwort auf: Black Screen with Connected – Display Off 2 #12606
    spacedesk Lea
    Administrator

    Hi @jjjjj,

    Thanks for sending a new diagnostic logs.
    So the suggestion above did not help, right?

    Is this the first time you try spacedesk?

    Have you tried the steps below on how to properly get the complete diagnostic logs?
    if not yet, please follow the steps below:
    – go to spacedesk Driver Console -> Diagnostics and make sure DebugView is available
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button (if dialog box appears, just click No to proceed)
    Then send us again the updated logs.

    als Antwort auf: Black Screen with Connected – Display Off 2 #12599
    spacedesk Lea
    Administrator

    Hi @jjjjj,

    Thanks for sending the diagnostic logs.
    Could you please quickly try the steps below:
    on spacedesk Driver Console,
    – go to CONTROL page, click „Clear Windows Display Settings: button
    – switch OFF Videowall
    – switch OFF -> ON the spacedesk Driver on top
    Then try again to connect.

    By the way, we moved your post in a separate topic avoid confusion with other user’s topic.

    als Antwort auf: cant access filles becausee of spacedesk #12591
    spacedesk Lea
    Administrator

    Hi @aspect,

    If the spacedesk Android USB Cable is ON, it disables the other USB cable applications (e.g. File Transfer).
    To disable it, please open the spacedesk Driver Console on your primary machine, click Communications Interfaces then switch OFF Android USB cable.

    als Antwort auf: Really low FPS at secondary machine #12589
    spacedesk Lea
    Administrator

    Hi @rexmauris,

    Routers can cause lags and latency. Bypassing them always improves performance.
    This does not only apply to USB Tethering, but also to direct ethernet cable connection and WiFi Direct connection.

    If your secondary device is Android, you can try connecting via direct Android USB cable.
    Please refer to the chapter Direct USB Cable Connection (Android only) in the user manual https://forum.spacedesk.netuser-manual/#item_11689.

    Otherwise, please check the chapter Performance tuning in the user manual.
    It provides several ways to improve performance. https://forum.spacedesk.netuser-manual/#item_505.

    als Antwort auf: Work remotely by VPN? #12586
    spacedesk Lea
    Administrator

    Hi @jptang2,

    spacedesk does not work with VPN enabled most of the time.
    That’s why we always advise the users to disable it.
    In some cases it works and just needs a workaround.
    For more info, please check the chapter Troubleshooting -> Network Connection -> VPN (Virtual Private Network) in the user manual https://forum.spacedesk.netuser-manual/#item_493.

    als Antwort auf: make 8K screenshots via virtual monitor #12580
    spacedesk Lea
    Administrator

    Hi @david-p,

    Yes you can simulate an 8k virtual monitor with spacedesk.
    Just enable the videowall mode, then create a video wall by assigning a client to a wall.
    The default dimension of a spacedesk video wall is 4K (3840×2160) but you can modify it and set an 8K resolution.

    For further assistance, please refer to the chapter Videowall Configuration in the user manual https://forum.spacedesk.netuser-manual/#item_619.

    als Antwort auf: Color profile switch #12579
    spacedesk Lea
    Administrator

    Hi @rhoads,
    Do you have Night-light or maybe HDR enabled on your main monitor?

    als Antwort auf: Display Scaling Is Greyed Out #12575
    spacedesk Lea
    Administrator

    Hi @sicey,
    Is it the display scaling on your main monitor or in spacedesk display?
    These are probably the reasons:
    1. Outdated graphics adapter driver. Please make sure to update your main graphics adapter.
    2. The monitor maybe does not support display scaling in a 720p resolution.

    spacedesk Lea
    Administrator

    Hi @benscripts,
    spacedesk does not require internet data.
    It only needs the machines (both primary and secondary) to be connected on the same local area network.
    spacedesk should not consume your wifi data.
    Only applications that access the internet (e.g. web browsing, downloading, etc..) will consume the data.

    als Antwort auf: Black Screen #12562
    spacedesk Lea
    Administrator

    Hi @lisik,

    Thanks for sending the diagnostic logs.
    Could you please disable the Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience app) on your primary machine, then switch spacedesk Driver Console OFF-ON and try again with spacedesk.

    als Antwort auf: Black Screen #12559
    spacedesk Lea
    Administrator

    Hi @lisik,

    For further analysis, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the black screen issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    als Antwort auf: Cannot Detect Server #12514
    spacedesk Lea
    Administrator

    Hi @imbeyond,

    For assistance, please check the chapter Troubleshooting -> Network Connection in the user manual – https://forum.spacedesk.netuser-manual/#item_489.

    als Antwort auf: 4 Android Screens to 1 PC? #12512
    spacedesk Lea
    Administrator

    To clarify, you want to mirror your main monitor to 4 or more android screen via spacedesk, is that right?

    als Antwort auf: can’t connect IOS to Windows, display issues #12511
    spacedesk Lea
    Administrator

    Hi @splayne,

    Thank you very much for sending the diagnostic logs.
    Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
    Please disable this settings in Nvidia GeForce Experience window.
    Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.

    als Antwort auf: Problems with audio when connected by usb. #12510
    spacedesk Lea
    Administrator

    Hi @deathclone,

    Remote Audio is not yet supported with Android USB cable connection.
    This feature will be available very soon.

    als Antwort auf: Spacedesk DRIVER setup not progressing #12509
    spacedesk Lea
    Administrator

    Hi @staryys,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    als Antwort auf: USB Connection unstable after a period of time #12497
    spacedesk Lea
    Administrator

    Hi @dmanz56,

    How long before the lag/unresponsiveness happens when using the USB connection with Air Manager for MSFS2020?
    Does it also happen with other games/apps? Or only when using MSFS2020?
    Can you please check if there’s a high CPU/Memory/GPU usage on your primary machine via task manager when it happens?

    als Antwort auf: Low fps while gaming #12493
    spacedesk Lea
    Administrator

    Hi @patatowarz,
    Did you set a static IP address (on both primary and secondary machine) when you setup a crossover (direct) ethernet cable connection?
    Did you check if it shows 1Gbps network bandwidth on both machines.

    If not, please refer to this article: https://helpdeskgeek.com/networking/connect-two-computers-using-a-crossover-cable/

    • Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von spacedesk Lea.
    • Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von spacedesk Lea.
    als Antwort auf: Low fps while gaming #12486
    spacedesk Lea
    Administrator

    Hi @patatowarz,

    Thanks for sending the requested files.

    Both primary and secondary machine shows 100Mbps network bandwidth.
    Is it a direct crossover ethernet cable connection? Or does the network connection still goes through the router?

    Can you also check for any high CPU/Memory/Network/GPU usage in your task manager while spacedesk shows low fps?

    Not sure if this will help, but please also update the AMD graphics driver on your secondary machine.
    You can download the latest driver from AMD website – https://www.amd.com/en/support.

    als Antwort auf: installation of 64 bit driver causes computer restart #12479
    spacedesk Lea
    Administrator

    Hi @keeg1483j,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    als Antwort auf: Low fps while gaming #12477
    spacedesk Lea
    Administrator

    Hi @patatowarz,

    Thank you very much for the details.
    We would also like to know the following:
    – Viewer app (Android/iOS/Window)?
    – Network Connection type (wired/wireless)?
    For further analysis, please also send us the diagnostic logs of your primary machine.
    Just open the spacedesk Driver Console on your primary PC, then click Diagnostics -> Save All Information button.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    • Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von spacedesk Lea.
    als Antwort auf: Black Screen with Connected – Display Off #12476
    spacedesk Lea
    Administrator

    Hi @drep,
    Thank you very much for sending the diagnostic logs.
    Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
    Please disable this settings in Nvidia GeForce Experience window.
    Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.

    als Antwort auf: Bilgisayarı tabletten bulmuyor #12474
    spacedesk Lea
    Administrator

    Hi @gamzehtglu,

    Please refer to the chapter Troubleshooting -> Network Connection in the spacedesk user manual https://forum.spacedesk.netuser-manual/#item_489.

    als Antwort auf: two different resolutions #12454
    spacedesk Lea
    Administrator

    Hi @erwinmg,
    In the spacedesk Android Viewer app Settings -> Resolution:
    – Uncheck the „Use native android device resolution“.
    – Check the „Use custom resolution“, the choose 800×600 in the custom resolution list.
    Then connect your Viewer app to your primary machine.

    als Antwort auf: two different resolutions #12452
    spacedesk Lea
    Administrator

    Hi @erwinmg,
    Yes it can. Did it work on your side? Or did you encounter any issue?

    als Antwort auf: Problem with downloading for secondary machine #12451
    spacedesk Lea
    Administrator

    Hi @motsar,

    We just released a new app version. Please try to download again the spacedesk Windows 10 Viewer app from Microsoft Store, it should work now.

    als Antwort auf: When the next update for spacedesk viewer #12445
    spacedesk Lea
    Administrator

    Hi @guitargamer,

    We have released a new spacedesk Windows 10 Viewer in Microsoft Store.
    This new version 0.0.25.0 now supports multi-touch feature.

    als Antwort auf: USB Direct Cable Connection #12443
    spacedesk Lea
    Administrator

    Hi @pierrec12,

    Ok, thanks for the feedback.
    Did you also check without spacedesk connected and just run MSFS2020 on your primary machine if speedtest will still reach 4-6 Mbs?

    als Antwort auf: Android 8 Tablet to PC wireless to Eero Pro Not detect primary machine #12434
    spacedesk Lea
    Administrator

    Hi @m,
    Please check the chapter Troubleshooting -> Network Connection in the user manual
    https://forum.spacedesk.netuser-manual/#item_489

    als Antwort auf: Network bandwidth is low #12431
    spacedesk Lea
    Administrator

    Hi @jamiedolan and @reirolim,

    Can you please try with the most recent spacedesk Driver v1065 available on the website, also make sure you have the updated spacedesk Android Viewer app from the Google Playstore.
    We have Android USB cable connection supported in the latest version, you might also want to try it for stable connection.
    For assistance, please check the chapter – Direct USB Cable Connection (Android only) in the user manual https://forum.spacedesk.netuser-manual/#item_11689.

    • Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von spacedesk Lea.
    als Antwort auf: USB Direct Cable Connection #12430
    spacedesk Lea
    Administrator

    Hi @pierrec12,

    Thanks for the info.

    For clarification, you got 5-6mbs network bandwidth when you start MSFS 2020, correct?
    Can you quickly check without spacedesk viewer connected, and just run MSFS2020 on your machine and check again your network bandwidth.

    Aside from iOS Viewer (from iPad), is there other viewer app connected (e.g. android viewer) when you received the „low network bandwidth“ notification?
    Current spacedesk Driver version should not trigger the „Low Network Bandwidth“ warning message if you only have iOS Viewer app connected. This should only be shown if you have android viewer app connected.

    als Antwort auf: Unable to run in Parallels Desktop #12429
    spacedesk Lea
    Administrator

    Hi @demon0616,
    spacedesk Driver for Windows 10/11 does not support ARM processors.

    als Antwort auf: Network bandwidth is low #12420
    spacedesk Lea
    Administrator

    Hi @jamiedolan,
    Is the warning message popping up on android viewer screen? or in your Windows primary machine? or both?

    spacedesk Lea
    Administrator

    Hi @legna,

    Thanks for the reply.
    Unfortunately, we cannot open the zip file (and it’s not the right diagnostic folder we need for analysis).
    Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
    spacedesk Driver Console app generates a diagnostic folder name like “2023-03-15-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

    als Antwort auf: Extending 1 screen and then duplicating across many #12418
    spacedesk Lea
    Administrator

    Hi @dave_25,
    It is possible, just that Windows Display Control Panel/Settings user interface does not support it.
    This applies to spacedesk and all other displays.

    You can mirror screen 2 to all your iPad screens using spacedesk Driver Console with Videowall mode enabled.
    Just follow the workaround steps below:

    Let’s say you have these displays on your setup:
    screen #1 – main display [1920×1080]
    screen #2 – spacedesk iOS viewer [1920×1080]
    screen #3 – spacedesk iOS viewer [1920×1080]
    screen #4 – spacedesk iOS viewer [1920×1080]

    1. Open spacedesk Driver Console and enable Videowall mode
    2. Assign all clients connected to Video Wall.
    — You will see on Connections -> Active (3 connected), 3 iPad clients connected, click one of them, then click the Videowall tab in the right panel
    — In Wall Index box, enter any value e.g. „1“, then it will create a Video Wall1 underneath CONTROL
    — Then right-click the other 2 clients below, then select „Assign to Wall1“
    3. Change dimension of Video Wall1, by clicking it underneath CONTROL, set the Size (Width:Height) to 1920 : 1080

    als Antwort auf: USB Direct Cable Connection #12414
    spacedesk Lea
    Administrator

    Hi @pierrec12,
    Currently spacedesk allows up to 16 viewer connection simultaneously (via network) and I guess this also applies to USB cable connection.
    But we are not focused on this feature yet.

    Theoretically, connecting multiple android devices (maybe 2-3) via USB cable should work but it’s not fully tested yet.
    Currently, our main focus is to make it work properly in 1 device and fix all known issues that we still have.

    You can try connecting 2 of your android devices (via USB cable), and it should work though there are still some known issues you might observe.

    spacedesk Lea
    Administrator

    Hi @legna,

    How many spacedesk Viewer apps are you trying to connect?
    Are you using spacedesk Windows Viewer app?
    Is it from Windows Store? Or Windows 7 Viewer (desktop version 0.9.40) from the website?

    Is your primary machine Windows 10/11?
    If yes, please send us the diagnostic logs of the issue for analysis.
    Just follow the steps below:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer apps and reproduce the black screen issue on next connect
    – switch Diagnostic Collection OFF
    – click Save All Information button (if message box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    • Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von spacedesk Lea.
    als Antwort auf: weird rainbow glitch #12396
    spacedesk Lea
    Administrator

    Hi @atlas-meow,
    Thanks for re-attaching the image.
    This looks like a known issue of spacedesk with 10-bit pixel format enabled in your main graphics adapter settings.
    If you know where to configure it, please try to disable then reboot your primary machine.

    Otherwise, we can assist you on how to disable it. First, can you tell us your main graphics adapter? Is it Nvidia or AMD?
    For detailed info, could you please send us the diagnostic logs of your primary machine using the spacedesk Driver Console.
    Just open the spacedesk Driver Console -> Diagnostics, then click the Save All Information button.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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