Forum Foren spacedesk Discussions installation of 64 bit driver causes computer restart

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  • #12472
    keeg1483j
    Teilnehmer

    Half way through the installation of spacedesk_driver_10_64_v1065_Beta.msi my system stops and says it ran into a problem and then restarts. I tried disabling all the startup programs but that did not work. I did notice that every time after restarting fsx Steam updated. I also tried disabling my antivirus that did not work. I ran Direct x diagnostics but found nothing wrong. Any help with this would be greatly appreciated.

    #12479
    spacedesk Lea
    Administrator

    Hi @keeg1483j,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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