[spacedesk Lea]

Hi @joahof,

Could you please try our spacedesk Windows Viewer app Microsoft Store version?

[spacedesk Lea]

Hi @ahmetzkan,
Thanks for the feedback.
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @kjstech,
Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
We have a potential bug fix for the Display Off issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @titoaurelio,
Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
We have a potential bug fix for the Display Off issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @lennos,
Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @ahmetzkan,
Thanks for the info.

Please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
We have a potential bug fix for the Display Off issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @game,

Could you please try with Private network profile.
I think with Public network, network discovery is switched off.

By the way, please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @mnajera,
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

What is your current network profile on your primary machine? Public or Private?
Aside from Windows built in firewall, do you have third party firewall software (e.g. McAfee)?
When you set the rule above, is the program path set to C:\Windows\system32\spacedeskService.exe?
Do you maybe have VPN (Virtual Private Network) currently active?

[spacedesk Lea]

Hi @joahof,
Ok, thanks for the feedback.
Can you further describe the functionality you want to use?
Which functionality does not work anymore?
Touch? Mouse? Keyboard?

[spacedesk Lea]

Hi @ahmetzkan,
So you can’t connect spacedesk anymore after the first time?
But can you still discover your primary machine on your viewer app?
You can connect but you only get Display Off, correct?

Is your primary machine connected to wireless or wired network?
If it’s wireless, is it reliable/stable?

[spacedesk Lea]

Hi @ahmetzkan,
Could you please check on your primary machine if spacedeskService is running?
Just run services.msc, find spacedeskService and check the status, maybe try to restart it.

For further analysis, could you please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.

• Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @lizapena04,

Can you tell us your current firewall software name?

Could you also please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

• Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @ahmetzkan,
Do you have third party firewall software on your primary machine (e.g. McAfee)?
Did you already tried to reboot your machine and try to reconnect the spacedesk?

[spacedesk Lea]

Hi @game,

What is current network connection type (wired/wireless/USB tethering/WiFi Direct) on your Windows 10 and iPad?

Could you please check on your primary machine if spacedeskService is running?
Just run services.msc, find spacedeskService and check the status.

What is the current network profile on your primary machine? Is it Private or Public?

If you are using wireless network, are both primary machine and iPad device connected on the same wifi network with the same network band (2.4Ghz or 5Ghz)?

[spacedesk Lea]

Hi @lennos,

Thank you very much for the info.
We will try to reproduce it here. In the meantime, if you can provide a short video of the issue, that would be helpful.

[spacedesk Lea]

Hi @mattai,

Currently, only the press-hold-release gesture can emulate right-click event.
It seems like Photoshop does not recognize it.
Maybe it has its own pen/touch gesture to identify a right-click event?

[spacedesk Lea]

Hi @lennos,
What viewer type are you using? Android/iOS/HTML5/Windows? What is the current version?
Is the input from a software keyboard? Or hardware keyboard?

[spacedesk Lea]

Hi @game

Ok, thanks for the feedback.
Next thing to try is thru HTML5 viewer from your iPad.
Just open a web browser (e.g. Safari or Google Chrome) then go http://viewer.spacedesk.net/, then try to connect to the IP address of your primary machine.

[spacedesk Lea]

Hi @titoaurelio,
Thanks for sending the diagnostic logs.
We are currently analyzing the logs. We will get back to you as soon as we have news regarding this issue.

[spacedesk Lea]

Hi @dmitriy,

There are various differences between our Windows 8.1 and Windows 10 spacedesk Driver.
On Windows 8.1, there’s no more remote hardware keyboard support (only software keyboard in android). Aside from that the other available remote input supported is Mouse only.
On Windows 10, spacedesk supports remote Mouse/Touch/Keyboard/Pen input.

[spacedesk Lea]

Hi @aroosvangmail-com,

To switch to desktop extension mode, please scroll down below on Multiple displays dropdown menu, please select „Extend these displays“.
For assistance, please also check Configuration and Settings -> Windows PC (Primary Machine) chapter in spacedesk user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @hankpham06,

I have to use the Taskbar for using desktop mode.

You mean, you want to also extend the task bar on the extended screen?
Can you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Hi @myriad
spacedesk Pen input support is only available for Windows 10 primary machine.

[spacedesk Lea]

Hi @roblatour,
It seems like a limitation in iOS device and not a spacedesk issue.
I found this similar issue from Apple forum site https://discussions.apple.com/thread/2090334.

[spacedesk Lea]

Hi @watchbird,
Please try try the Install/Uninstall troubleshooter program https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
If spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.

spacedesk_driver_Win_10_64_v1015_BETA.msi:{60C2963B-A3C6-4995-BB85-3274F7190577}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot then try again the installer.

[spacedesk Lea]

Hi @joahof,
Could you please try with the most recent spacedesk Driver v1.0.15 and Windows 7 Viewer 0.9.32?

[spacedesk Lea]

Hi @game
We are not very familiar with Avast.
Can you please check if it has its own firewall settings?
And can you quickly try to disable the Avast and check if spacedesk can viewer can discover now your primary machine?

[spacedesk Lea]

Hi @titoaurelio,
Thanks for sending the diagnostic logs.
Could you please try with our most recent spacedesk Driver v1.0.15 available on our website?

Forum

If the same problem still persist, please try to update your Intel(R) HD Graphics 5500 driver via https://www.intel.com/content/www/us/en/support/detect.html.

[spacedesk Lea]

Hi @roblatour,

I have a powered external usb hub and tried it. While the Spacedesk part continues to work perfectly, there is still no love in terms of the iPad charging.

Is spacedesk connected over USB tethering or WiFi network?

[spacedesk Lea]

Hi @philippe-marlieroutlook-com,
Thanks for sending the requested logs.

So currently, spacedesk v1.0.14 is still present on your primary machine, correct?
Could you please try the most recent spacedesk Driver v1.0.15 available on our website then let us know if you get the same installation issue.

[spacedesk Lea]

Hi @lelekanet and @dmitriy,
Thanks for sending the requested files.
Could you please try to uninstall – reboot – reinstall spacedesk Driver v1.0.2 on your Windows 8.1 machine?

[spacedesk Lea]

Hi @game
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual https://forum.spacedesk.netuser-manual.

[spacedesk Lea]

Hi @mikedemko,
looks like a network connection issue.
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual.

For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Hi @kjstech,
Did you notice any error notification on primary machine?
Do you maybe have splashtop software installed on your primary machine?
If yes, just uninstall the „Virtual Display driver“ on Splashtop Wired XDisplay Agent window -> Advanced option.

[spacedesk Lea]

Hi @majimemajime,
Could you please do the following steps:
– run devmgmt.msc to open the Device Manager
– click View tab -> Devices by Connection
– find spacedesk virtual HID
– right-click uninstall all devices underneath spacedesk virtual HID
– uninstall spacedesk virtual HID last
– reboot your primary machine the try again to install the latest spacedesk Driver installer

[spacedesk Lea]

Hi @glda19,
Currently spacedesk display only supports up to 2 screen resolution.
The native screen resolution of your android device and a custom resolution which you can change on the viewer app’s Settings -> Resolution -> Custom Resolution list menu (list includes all screen resolution between your native resolution and 320 x 240).
Please check attached screenshot.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @eric_dc,

Will this only work if I am actively on a Wifi network with both devices?

Yes, spacedesk only operates when both primary and secondary machine are connected on the same local area network.

Also, is there an issue with data vulnerablity if I am on a public WIFI network
Or is this only commmunicating directly between the two devices

Security features is not yet supported (but will be available soon), so when there’s another device running a spacedesk viewer app (on the same local area network) it can also discover your primary machine and can connect.
For now, we have designed our server to pop up the server window every time there’s a new viewer connection event.

When using public wifi there’s a possibility that the viewer app will not be able to discover the spacedesk server. The main reason is that probably the wifi router settings has client isolation enabled.
Most of the public wifi has this settings enabled to prevent communication between connected devices.
If this is the case, you will not be able to connect spacedesk.

The only option to ensure that only you can connect to spacedesk is to setup your own private network e.g. Mobile hotspot or USB tethering connection.
Instruction on how to setup is available on our spacedesk user manual on Performance tuning -> Network Bandwidth chapter.

With VPN enabled, we cannot guarantee that spacedesk will also work.
In some cases it works, and other times it’s not.
For details please check Troubleshooting -> Network Connection -> VPN chapter in our spacedesk user manual.

[spacedesk Lea]

Hi @watchbird,
When you manually uninstall the previous version of spacedesk, did you also delete manually all spacedesk related registry keys in Windows Registry?

[spacedesk Lea]

Hi @dmitriy,

when I connect via usb I get an error Error – spacedesk Keyboard / Mouse Driver unavailable

You mean when you connect over USB tethering connection?
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• Diese Antwort wurde geändert vor 3 Jahren, 3 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @box,
Can you further explain your setup?
What is FRP?
What is your primary machine’s operating system (Windows 8.1/10)?
What is your secondary machine / viewer type (Android, iOS, Windows, HTML5)?
Our viewer apps already has it’s own remote control settings, did you already tried that?

[spacedesk Lea]

Hi @chaos_02,

Could you please try the following steps:
1. Uninstall spacedesk Driver and reboot
2. Run regedit
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
4. Backup/Export the Windows reg folder
5. Right click on Windows folder and select Permissions…
6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
8. Reboot
9. Reinstall spacedesk then try again to connect

[spacedesk Lea]

Hi @reddighamburg,
Testing the most recent spacedesk Driver on Windows 11 worked so far on our side.
Both screen mirroring and extension should work.

Since Windows 11 is not yet officially released, I assume your Windows 11 is still an Insider Preview version.
And maybe it’s possible that it’s a Windows 11 bug.
We will keep an eye on this issue and check if we can reproduce it on our side.

By the way, did you already tried our most recent spacedesk Driver v1.0.15 on the web https://spacedesk.net?

For further analysis, could you please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.

[spacedesk Lea]

Hi @goloso29,

Please try our most recent released spacedesk Windows 7 Viewer app v0.9.32 on the web https://spacedesk.net.
Then let us know if the issue is now fixed.

Looking forward to your feedback.

[spacedesk Lea]

Hi @watchbird,
You might be right, maybe the incomplete uninstallation of previous version is causing the problem.
Could you please open the device manager (just run devmgmt.msc), cliek View tab -> „Device by Connection“ and „Show hidden devices“.
Then check if you can find any spacedesk devices or „Unknown device“ in the list and just right-click and uninstall it, then reboot your primary machine, and try again with spacedesk.

[spacedesk Lea]

Hi @chaos_02,
Can you quickly try without the Valve Index VR Headset attached ?

[spacedesk Lea]

Hi @bhbloom,
Unfortunately, spacedesk iOS viewer only support iOS version 9.3 and above.
In your case, you can only use spacedesk HTML5 viewer using your iOS v5.1 device.
Just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Keep in mind that this HTML5 VIEWER is much slower than our native apps on Android, iOS and Windows.
This is due to technical limitation of HTML5/Javascript.

[spacedesk Lea]

Hi @thebabigoon,
Did you already tried via display settings window?
Just select the secondary display then set desired scaling settings.

[spacedesk Lea]

Hi @mortimar,
Can you please quickly try our most recent spacedesk Driver v1.0.15?
Then let us know if the problem still persist.

[spacedesk Lea]

Hi @watchbird,
Thanks for sending the requested logs.
We are currently analyziong it.

By the way, did you install spacedesk Driver before? Or is this the first time you try to install spacedesk?

[spacedesk Lea]

Hi @ej8989,

..so chrome is crashing when spacedesk is connected and HDR is ON?
Did you already tried without spacedesk connected and HDR is ON? Is the chrome not crashing in this case?

[Autor]

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