[spacedesk Lea]

Oh okay! Thanks for the info. We are glad that it’s working now on your side.

[spacedesk Lea]

Hi @xayzer,
This is probably a network adapter priority of your machine.

Please check this topic, and try the suggested workaround that I posted there.
https://forum.spacedesk.netforums/topic/cannot-connect-to-internet-while-using-spacedesk-on-laptop-and-tablet/

[spacedesk Lea]

Hi @ouyangyinling,

Thanks for sending the spacedeskDiag.txt file.
For further analysis, could you also please send us the most recent dump files (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save the *.dmp files in one folder then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @greengolem,

Thank you very much for the detailed feedback.
Apologies for late reply.

To answer your question, the Disconnect Delay will keep the connected display for a specific period of time (45 seconds by default) in case there’s a disconnection event due to network drop. So by the time the network connection resumes the spacedesk display remains connected.

Could you please try our most recent spacedesk Driver v1.0.44 and check if you still have the short disconnect-reconnect cycle during idle time.
Looking forward to your feedback.

[spacedesk Lea]

Hi @georelle,

Thank you very much for the feedback.
We are glad that it’s working now on your side.

As for the auto launch of spacedesk android app upon Android TV start up, I think our spacedesk android app (or any other android app) is not capable of launching itself automatically upon device start up.
This is maybe on your Android TV settings (if it exist) or maybe there’s a third party android tool app that can do this.

[spacedesk Lea]

Hi @georelle,

Please try the most recent spacedesk Driver v1.0.44 in the website https://forum.spacedesk.net
It includes the fix for the disconnect issue on your side.

[spacedesk Lea]

Hi @georelle,

Thank you very much for the feedback.
We are currently analyzing it and working on a solution.

We will get back to you as soon as we have a new version for you to test.

[spacedesk Lea]

Hi @absolutscharf.

Both iPads probably have the same Client ID.
Please try my suggestion here: https://forum.spacedesk.netforums/topic/connect-two-ipads-as-separate-monitors/#post-8377

PS: I moved your post to a separate topic to avoid confusion.

[spacedesk Lea]

Hi @mrbooshay,

Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled. This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active?
3. Do you have third party firewall/antivirus software on your primary machine?
4. When you said you attempted a direct connection by wire, is it USB tethering connection?
5. Check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

If the above suggestions did not help, please send us the diagnostic files of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Please try our most recent spacedesk Driver v1.0.43 on the website https://forum.spacedesk.net#download.
We have various updates in this new version and check if you can still reproduce the disconnection issue upon server reboot.

[spacedesk Lea]

Hi @georelle,

Thank you very much for sending the diagnostic logs.
Please check if there’s a detached display via Windows Display Settings.
Another thing to try is to click the „Clear Windows Display Settings“ button in spacedesk Driver Console -> Control.
Please take note that upon clearing the Windows display settings, it will also clear the current videowall settings (Videowall switch, Wall Index, Position, etc), so you have to reconfigure it again.

[spacedesk Lea]

Please send the diagnostic logs of this issue, make sure to follow the steps above.
Switch Diagnostic ON -> Recreate the issue (disconnect or display off) -> switch Diagnostic OFF, then save.

[spacedesk Lea]

Hi @georelle,

Thank you very much for reporting this issue.
Could you please try setting a Videowall Disconnect Delay value (e.g. 20) in spacedesk Driver Console app and check if it will help with the disconnection issue.

If it did not help, please send us the diagnostic files on your primary machine.
Just go to spacedesk Driver Console -> Diagnostics, make sure to connect all the 5 spacedesk viewers from your Android TV then click the „Save All Information“ button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• Diese Antwort wurde geändert vor 2 Jahren, 4 Monaten von spacedesk Lea.
• Diese Antwort wurde geändert vor 2 Jahren, 4 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @mohammed,
Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?

If there’s none, please send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jequob,

Thank you very much for sending the diagnostic logs.
Could you please try the following and check if you still get the display off/black screen issue:
1. with Videowall mode OFF
2. connect with spacedesk HTML5 Viewer

Looking forward to your feedback.

[spacedesk Lea]

Hi @hornbeckj,
If your secondary machine is android, you can also try the android debug bridge cable connection.
For details, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @ucn_,
We can supply a demo version of the SDK C++ API (Application Programming Interface) including C++ demo sample application source code. Further details to be discussed by email. We sent you an email.

[spacedesk Lea]

Hi @evgeniy,

Thank you very much for your interest in a commercial spacedesk license.

You can use spacedesk BETA for free until it will expire in December 31, 2022. No matter if corporate or private use.
After that there will be either a new BETA or a client that can be purchased in the App-Stores and probably a free version with basic functionality.

Small scale corporate licensing is not yet available. Currently we only offer source code and unlimited corporate licenses.

[spacedesk Lea]

Hi @xr-gaming,

Could you please check the following:
– both primary and secondary machine are connected to the same local area network
– spacedesk server is ON (you can check via spacedesk Driver Console)
– Is there a VPN(Virtual Private Network) currently active?
– Do you have third party firewall or antivirus software?

For further details, please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @bqb3927586,

Thanks for the updated diagnostic logs.
Based on the debug view logs, there’s no indication of viewer/client connection.

Could you please check the display settings on your primary machine if there’s a detached display while iOS Viewer is showing the display off status?
If there’s a detached display, just attach it by switching to Extension/Mirror mode.

If there’s no detached display, can you please quickly try connecting using spacedesk HTML5 Viewer from your iPad device.
Just open a web browser (e.g. Safari or Google Chrome), then navigate to http://viewer.spacedesk.net/ and try to connect to the IP address of your primary machine.

[spacedesk Lea]

You can select a custom resolution from the spacedesk Viewer app settings.

[spacedesk Lea]

Thanks for the logs.
We are currently checking the debug view logs.
Did you recreate the display off issue in between switching the diagnostics ON-OFF?

Can you also maybe try with Videowall OFF?

[spacedesk Lea]

Hi @piecat,

If spacedesk installer did not generate a spacedeskSetup.log, it means something is blocking our installer on your machine.
You also mentioned that you also cannot install other apps like Voicemod, Overwolf, which proves our theory.

Please try the Microsoft Troubleshooter program, it might fix the installation problem on your machine (not just with spacedesk but with other apps too).
You can download it here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

[spacedesk Lea]

you can attach the zipped folder here on your next reply

[spacedesk Lea]

Hi @willynanita,

Thanks for sending the diagnostic logs.
Based on the logs, your 2 iPads have the same client ID.
Currently, if spacedesk detects an identical client ID from 2 or more different devices, it will disconnect the second client instance.

To fix the identical client ID, one of your iPAd should have a different Client ID.
To do that, please go to one of your iPad’s settings -> General -> iPad Storage, find spacedesk, then „Delete App“ to delete the app data and cache.
Then go to Apple app store then reinstall the spacedesk.

Then try again with spacedesk and check if your 2 iPads can connect now.
Looking forward to your feedback.

[spacedesk Lea]

Hi @beastly10110,

Can you further explain your spacedesk concern?
What do you mean by „without windows activated“?

For assistance, please also refer to the spacedesk user manual https://forum.spacedesk.netuser-manual/?

[spacedesk Lea]

Hi @bqb3927586,

Thanks for sending the diagnostic logs.
However, we also need the DebugView log file. Could you please run again the diagnostics with the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @notequal90,

Please try the most recent spacedesk Android Viewer version 0.9.98 (from Google Playstore).
It has the bug fix for the touch input position issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @doteya,

Please try the most recent spacedesk Android Viewer version 0.9.98 (from Google Playstore).
It has the bug fix for the touch input position issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @piecat,
Please also send us the other requested logs.

– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willynanita,

About your 2 iPads, do they have the same device name and model?

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @rogo99,
As long as the iOS version of your iPad is higher than iOS version 9.3, then you can use the spacedesk.
For more info, please check the system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @roger,

spacedesk Android Viewer app only support higher than Android version 4.1.
I guess your current Android version 4.1.2 is not supported.
For more info, please check the system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.

• Diese Antwort wurde geändert vor 2 Jahren, 5 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @elias2000k,

Is your primary machine Windows 10/11?
If yes, please send us the diagnostic logs of this issue, just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @piecat,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @alzambogmail-com,
Could you please run the „services.msc“, find spacedeskService and check if you can start it there.

[spacedesk Lea]

Hi @agribble,

Could you please check the following:
1. Do you have VPN (Virtual Private Network) enabled?
2. Is your wifi router settings has client/wireless isolation enabled?
This setting prevents direct communication between connected devices/computers.
3. Please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @tokunana,
This is a regular Windows behavior.
Maybe you can just switch OFF the touch or use the Touchpad (relative touch) in the spacedesk Viewer’s Settings.
Or another thing you can do is check for the Windows Settings related to mouse and touch behavior.

[spacedesk Lea]

Hi @freakymood,

Thanks for sending the dxdiag.
Now I know that you have Windows 7 as primary machine.

Microsoft does not support Windows 7 any more. Nor can spacedesk.
However, spacedesk Windows 8.1 driver still can be installed and works on many Windows 7 machines. On others it does not.
These cases, we cannot support neither fix any more and this includes the current issue on your side.

[spacedesk Lea]

Hi @andyhleu,
Thanks for the feedback.
It seems that your main monitor is already set as your primary display.
Can you further explain why you think viewer screen is taking over the main monitor?
If it’s because of the desktop icons being moved in the secondary display, you can just select them all and drag back to the main display.

[spacedesk Lea]

Hi @davy33127,
Unfortunately, *.rar attachment is not allowed, please attach the diagnostics as .zip file.

[spacedesk Lea]

Hi @kekzz98,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[spacedesk Lea]

Hi @andyhleu,

It seems that the android viewer becomes your primary display based on the screenshots.
You can easily switch back your main monitor as primary display, just open the display settings window on your primary machine, select/click your main monitor then scroll down and check the „Make this my main display“ box.
Please check the attached screenshot for assistance.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @freakymood,

This is a strange issue. It’s the first time we have seen it.
Can you recover your main screen after spacedesk disconnects?
If yes, could you possibly send us the diagnostic logs for this issue for further analysis?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the multiple cursor issue until it disconnects
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, is your secondary machine, Windows/Android/iOS?

[spacedesk Lea]

Hi @liamcharmer,

This is the expected behavior. Viewer/s will suddenly disconnect if you switch videowall ON while viewers are already connected (unless you have auto-reconnect enabled on the viewer settings except on latest android viewer).
Then you can just reconnect all the viewers.

To avoid disconnection we recommend you to switch videowall ON first before connecting the viewers.

[spacedesk Lea]

Hi @lior,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @qowmq,

Thanks for the logs.
It seems that something on your primary machine is preventing a spacedesk conection.

We noticed that you have AhnLab V3 Antivirus on your primary machine.
Could you please check if there’s an exception list setting on this antivirus app and just try to include spacedesk to allow incoming and outgoing connection.
The following are the spacedesk details you might need for manual setting:
service name: spacedeskService
file path: C:\Windows\system32\spacedeskService.exe
TCP/IP Port: 28252
UDP Port: 28252

[spacedesk Lea]

Hi @jackson,

The AP/client isolation is on your router settings. Can you easily check your wifi router settings?

[Autor]

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