Wrong rotation for Android 10 after latest upgrade

[kordula2@gmail.com]

Thank for a VERY good product!
Way better than anything i used before…

I use it to mirror my windows 11 screen to an android tablet (latest Spacedesk version and driver on both).
The tablet is an Lenovo TB-X505F running android 10.
It can not be upgraded to android 11, sadly.

It worked perfect until i 5 days ago download latest version from Google Play, then it rotated the mirrored screen in the moment it connect to it.
I turned on and off rotation in tablet and spacedesk, with restarts inbetween, but the problem is still there.
However:
If i connect another tablet, Galaxy Tab A7, with android 11 first.
Then that works fine with spacedesk.
When i then try to connect my Lenovo tablet, it connects with correct rotation, but it display the background only.
When i then disconnect the Galaxy tablet, the mirrored image on the Lenovo tablet rotate,
but display the complete PC screen.

I do not need two duplicates of the windows monitor, this was just for debug purposes.

Hope you can solve this, as i would like to use the android 10 tablet again.

best regards
Hans

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @kordula2gmail-com,

Aside from the Auto-rotation settings in the Viewer app, did you also enable the auto-rotation settings on your tablet’s settings?

For further analysis, please send us the diagnostic logs:
– open spacedesk Driver Console app -> Diagnostics
– if DebugView is „Unavailable“, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your Viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF
– click „Save All Information“ button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[kordula2@gmail.com]

Here is the diagnostic dump

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @kordula2gmail-com,
Thanks for sending the diagnostic logs.
It seems that the diagnostic logs are incomplete.
Did you do these steps before clicking the „Save All Information“ button?
– if DebugView is “Unavailable”, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your Viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF

[kordula2@gmail.com]

hope it is ok now!

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @kordula2gmail-com,
Thanks for sending the diagnostic logs.
Could you please try the following:
– open spacedesk Driver Console -> Control -> Clear Windows Display Settings
– connect your Lenovo tablet (expect to see the tablet as Extension mode)
– make sure that the position/orientation of the tablet is in Landscape mode
– open the Display settings window and switch to Mirror/Duplicate mode or just press Windows Logo + P key then select „Duplicate“

• Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Lea.

[kordula2@gmail.com]

Thanks!
I cleared windows settings
And then it was fixed!

Again thanks for a VERY good product.

Have a nice summer

Hans

[Autor]

Beiträge