USB Cable driver This device cannot start. (Code 10) Lenovo P11 Pro Gen 2

[Dweaver]

I am using a Lenovo P11 Pro Gen 2 tablet running Android 13 and while Wifi works, I would like to use the USB cable option to reduce reliance on Wifi and network connectivity to use the tablet as a monitor plus I feel it would be more secure if I disabled the LAN.

I am getting an error the device can not start Code 10. I have tried 5 different cables including the one that came with the tablet, they all fail the same. I have also tried setting the tablet to default to Tethers and File Transfer, tethered seem to hide the device so the driver does nothing, File Transfer is when I get the error.

USB is not in debug mode on the tablet.

I have attached a copy the diagnostics I captured from the space driver console.

[Dweaver]

I accidentally uploaded the wrong file, here is the debug log.

[Dweaver]

3rd time the charm? :-). Here is the log as a zip.

Attachments:

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[spacedesk Nicole]

Hi @dweaver,

could you please send the full spacedesk diagnostics?

Is the cable directly connected to a USB port or hub?
Is the cable connected to a USB 2.0 or 3.0 port?
Have you tried to slowly unplug-plug the USB cable?
Have you tried to restart the tablet and Windows PC?

[Dweaver]

I have tried direct to laptop and through a dock I also tried slow plug. On the laptop it’s USB-C so assume 3.0 I have tried several different ports on 2 different docks so a mix of USB 2 and 3.

Is the zip I attached not the diagnostics?

[tm_beetle]

I am experiencing the same problem as him.
I am trying to extend the screen on my surface laptop and fire hd 8.
I have succeeded with wireless but failed with wired connection.
I will describe what I have tried to improve the situation.
The USB surface laptop has USB type-A 2.0 and mini displayport and the fire hd 8 has USB type-c.
First, I tried to connect both devices USB to USB.
Both devices made a connection sound, but the screen did not extend.
The USB connection was not recognized on spacedesk either.
Next, we tried connecting via mini displayport.
When connecting the cable, we used a capture board so that the direction of the output was in one direction, but the screen was not output.
However, other applications were able to make a wired connection this way.

In addition, we restarted and reinstalled the app, unplugged and plugged in the cable, and restarted the device, but could not do so.

I would also like to use it without wi-fi.
Thank you in advance for your help.

[spacedesk Nicole]

Hi @dweaver,

the file you sent is only a part of the diagnostics.
The diagnostics should create a folder with name [date]-spacedeskRuntimeDiagnostics.

Which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Lenovo MTP device?

Have you tried with USB Type A on the laptop?

• Diese Antwort wurde geändert vor 8 Monaten, 2 Wochen von spacedesk Nicole.

[spacedesk Nicole]

Hi @tm_beetle,

which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Fire HD MTP device?

Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
USB debugging off?

Please send the diagnostics for each of your test case, (1) USB to USB and (2) mini displayport.
Please follow the steps below to get the diagnostics:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect the client to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• Diese Antwort wurde geändert vor 8 Monaten, 2 Wochen von spacedesk Nicole.
• Diese Antwort wurde geändert vor 8 Monaten, 2 Wochen von spacedesk Nicole.
• Diese Antwort wurde geändert vor 8 Monaten, 2 Wochen von spacedesk Nicole.
• Diese Antwort wurde geändert vor 8 Monaten, 2 Wochen von spacedesk Nicole.
• Diese Antwort wurde geändert vor 8 Monaten, 2 Wochen von spacedesk Nicole.

[a.szwajkajzer@crlf.pl]

I’ve got the same issue. Spacedesk does not work via USB connection. Tried different USB ports in my laptop, tried different USB Cable.
I’ve attached the diagnostics files which I gathered while I pluged in an USB 3 port (C in tablet, C in the laptop).

Laptop: DELL with Win11Pro 23H2 (22631.4169), x64, Intel Core i7-1265U 1.80.
Tablet: Lenovo Tab P11 Pro gen 2 (Model: TB132FU), Android 12

Spacedesk Android app: v2.1.15
Spacedesk Win app: 2.1.22

Attachments:

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[spacedesk Nicole]

Hi @a-szwajkajzercrlf-pl,

thank you for sending the diagnostics.

Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
Is USB debugging off?

Upon checking, spacedesk driver traces (*.etl) were missing.
Could you please repeat the diagnostics? This time, click Yes, when a User Account Control box appears.

• Diese Antwort wurde geändert vor 1 Monat, 4 Wochen von spacedesk Nicole.

[a.szwajkajzer@crlf.pl]

Hi,
This time there are .etl files inside.

The User Account Control box does not appear during the procedure. I have not checked „yes“ option.
Still, the ETLs are attached this time.

Attachments:

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[spacedesk Nicole]

Hi @a-szwajkajzercrlf-pl,

thank you for sending the diagnostics.
We will investigate this issue further.

[fer_srm]

I had the same issue with my Lenovo Tab P11 Pro Gen 2, and I solved it by going into USB Preferences and switching from ‚File Transfer‘ mode to ‚USB Tethering‘ mode. This fixed the connection issue for me.

[fer_srm]

Also, check the IP address in the app on your tablet—it will change after switching modes. Use that new IP to connect.

[a.szwajkajzer@crlf.pl]

fer_srm
Thanks for that information.

I also did that and it let me connecting but it’s a workaround: it is not an USB connection – no USB connection is presented on the console.
It seems to be similar to WiFi (or network) connection.

In my case it also cause degradation of network transfer.

[spacedesk Renz]

Hi @dweaver, @tm_beetle, @a-szwajkajzercrlf-pl, @fer_srm,

we have managed to reproduce the issue with a Samsung Galaxy S24 device that had spacedesk installed after its first bootup. The issue was also present in similar screen-sharing apps. The solution for it was to do an Android system and security patch update. Afterwards, we were not able to reproduce the issue anymore. Let us know if it fixes the issue on your side.

[Autor]

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