Hi @veteran62,
Remote keyboard input works in certain conditions:
1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).
2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with „Password Protection and Encryption“ enabled in spacedesk Driver Console.
If keyboard input did not work with USB cable connection, please send us the diagnostic logs of the issue.
– open spacedesk Driver Console -> Diagnostics
– Make sure that DebugView is „Available“, otherwise download it via „Download“ button
– Check „Diagnostic Collection“
– Connect the viewer app via USB cable and reproduce the keyboard input issue
– Uncheck „Diagnostic Collection“
– click „Save All Information“ button (just click „No“ on the dialog box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
-
Diese Antwort wurde geändert vor 8 Monaten, 4 Wochen von spacedesk Lea.
-
Diese Antwort wurde geändert vor 8 Monaten, 4 Wochen von spacedesk Lea.
-
Diese Antwort wurde geändert vor 8 Monaten, 4 Wochen von spacedesk Lea.
-
Diese Antwort wurde geändert vor 8 Monaten, 4 Wochen von spacedesk Lea.