Hi @timlastoria-com,
Unfortunately, we cannot view the attached pic as it exceeds the allowed file size. Could you maybe compress it in a zip file and sent it to us again?
To clear your browser’s cached files, images, and cookies, just follow the steps below:
open tesla browser -> on the upper right corner, you will see the kebab menu (three dots) -> click it and go to settings -> navigate to ‚Privacy and security‘ -> click Clear browsing data -> change the time range to ‚All time‘ -> check the options (cached files, images, and cookies) -> click ‚Clear data‘ -> after that restart your browser then try again with the html5 viewer