Help! Black Screen – Not working

[DEMON]

Hello, I have a problem with the program. When I connect the phone to it, the screen is black, but the touch is on. When I touch the screen, the mouse pointer goes to the place of the second screen, but when I look at the phone screen, it is black, and I am on the desktop. If I enter any program, it remains black. I tried (win+p) But nothing happened

Note: It was working yesterday, but today it is no longer working

[spacedesk Christian]

Hi @DEMON,

For further analysis, could you please send us the diagnostic logs of the issue.
On your primary machine, Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[hotboy57529]

hi @spacedesk Christian

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[spacedesk Christian]

Hi @hotboy57529,

Thank you very much for sending your diagnostic logs.
Do you also experience black screen issues as well? if so,
Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
Please disable this settings in Nvidia GeForce Experience window.
Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.

[hotboy57529]

thank you, i did it successfully

[nhan]

Besides the instructions in this thread, I need help form this thread too https://forum.spacedesk.netforums/topic/android-13-app-flashes-to-connected-screen/

Thanks a lot spacedesk team 😀

[nhan]

The above link has changed to https://forum.spacedesk.net/forums/topic/android-13-app-flashes-to-connected-screen/

[spacedesk Christian]

Hi @nhan,
Besides the instructions from that thread, you could try the following:
-clear spacedesk cache/data in your phone app settings
-Reinstall or update your spacedesk app to v0.91.10
-click ‘Clear spacedesk Settings’ and ‘Clear Windows Display Settings’ in spacedesk Console
-Restart Android device

[Autor]

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