Forum Foren spacedesk Discussions Display OFF BUG after restart

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  • #17481
    Lilobast
    Teilnehmer

    Every time I restart my PC, in order to reconnect I need to uninstall the spacedesk driver and reinstall it on my main host.
    Is there anything to fix this?
    Thanks 🙂

    #17553
    spacedesk Lea
    Administrator

    Hi @lilobast,
    Before reinstalling spacedesk Driver (from PC restart), did you check the spacedesk status in spacedesk Driver Console?
    Is the spacedesk OFF or ON?

    #17656
    Lilobast
    Teilnehmer

    Yes, I checked and it’s on, service is running

    #17659
    spacedesk Lea
    Administrator

    Hi @lilobast,

    Do you maybe have a Virtual Desktop Streamer app installed on your primary machine?

    If YES, please try this workaround steps to make it work with spacedesk:
    – open device manager in your primary machine
    – go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
    – open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON
    If the steps above did not help, then only option is to uninstall the Virtual Desktop app then reboot your primary machine.

    If NO, please send us the diagnostic logs of the issue:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the display off issue
    – switch Diagnostic Collection OFF
    – click Save All Information button (if a message box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #17672
    Lilobast
    Teilnehmer

    I have virtual desktop install to use my VR headset yes.
    Will test this, thanks!
    (I don’t have acces to my PC for now so will test this in a few days)

    #17675
    spacedesk Lea
    Administrator

    Looking forward to your feedback.

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