can not connected to server

[qzz]

one iPad mini5 and one surface go, same lan and open blue_tooth, iPad can not find Pc server, try to manually add pc ip, but long time no response! pc software can pass the fire wall.

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[spacedesk Lea]

Hi @qzz,

Please check the following:
– check your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled
– if you have third party antivirus or firewall, please make sure that you have spacedesk or C:\Windows\system32\spacedeskService.exe added in the exception list to allow incoming and outgoing connection
– if you have VPN (Virtual Private Network) active, try to disable it
– if your connecting over wireless network, please make sure your wifi router has client isolation disabled
– if your current Network profile in your primary machine is Public, please try to switch it to Private in Windows Settings -> Internet & Network

For further assistance, please refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/

[qzz]

But Another big iPad can connected well, what’s the problem?

[qzz]

An interesting things is use the web page iPad mini5 can connect to pc server but not use app

[qzz]

You stupid just copy and paste! Not concerned the question!

[spacedesk Lea]

Hi @qzz,

It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices.

For now, we still don’t have a fix for this issue and we still cannot reproduce it on our side.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
If your iOS device (iPad mini5) was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/

[spacedesk Lea]

Hi @qzz,
Could you please try the suggestion in this post – https://forum.spacedesk.netforums/topic/unable-to-connect-on-ios-devices-solved/
Then let us know if it helps.

[Autor]

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