Android USB driver interfere with logitech lightspeed receiver(G304)

[KK_lag]

when i start computer with Android USB driver on, Logitech lightspeed receiver will display „Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)“ in device manger

Close Android USB driver and reconnect receiver will solve the issue

[spacedesk Christian]

Hi @kk_lag,
Could you please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[HGKnn]

Hi, I have the same problem, and this problem has been bothering me for a while, first of all this problem affects all Logitech mice connected wirelessly, when the system starts, this problem usually does not occur (of course I may be alone), if the wireless mouse driver is disabled or the mouse’s wireless adapter is unplugged when the system is running and spacedesk is working, then the above problem will occur, but at this time the Logitech mouse connected by wired will not receive the effect, in Logitech On the Lightspeed Receiver events page, we can get the following error reports:

The device USBVID_046D&PID_C5476&3af0f9ce&0&14 has a problem booting.
Driver name: oem55.inf
Class GUID: {88bae032-5a81-49f0-bc3d-a4ff138216d6}
Service: USBCCGP
Low-level filterer: spacedeskDriverAndroidControl vhf l
High-level screening procedure:
Question: 0x0
Issue Status: 0xC00000E5

Of course, if you want to reproduce the problem, it’s very simple, the log file is in the attachment I uploaded, when the system is working fine and making sure that the spacedesk driver is running, at this point disconnect the wireless adapter of the Logitech mouse, and then plug it back in, the problem can be perfectly reproduced, then I connect the mouse with a wire, and turn off the log collection, and the mouse will not have a problem.

Because of the language problem, here I can only use Bing Translator for problem feedback, if there are any questions, you can ask further questions, and finally please trouble to solve this problem, please.

[HGKnn]

Since the size limit of the uploaded file on the website is 512kb, the compressed package will be sent in the form of two compressed volumes, here is the first one, and I will upload the second compressed volume below

[HGKnn]

here

Attachments:

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[HGKnn]

Well, it’s obviously very difficult to upload logs of this size of 8.02MB, I can only upload logs here that I can upload,If you still have questions, please contact me.

Attachments:

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[spacedesk Christian]

Hi @hgknn,
Thank you very much for sending your Diagnostic logs. However, some of the important files (ETL Files) are missing. In order to include these files, could you maybe send your whole diagnostic files to us again by uploading it to any cloud storage app like google drive or dropbox and send us the link.

• Diese Antwort wurde geändert vor 7 Monaten, 3 Wochen von spacedesk Christian.

[HGKnn]

I’ve uploaded my logs into my OneDrive with the link below:
https://1drv.ms/u/c/f4428563c83edc60/EbsqKjSvx59Lg3Tagi5PFVcBrPZfPOhnTbN1yI03GhW7ww?e=SIpm5b

[spacedesk Christian]

Hi @hgknn,
Thank you very much for sending the link, but the ETL files are still missing.
Can you maybe try to collect a new diagnostic logs again and make sure that the ETL files are included in the new diagnostic folder? please upload it again and send the link to us.

[HGKnn]

I have regenerated all the log files and the new address is as follows
https://1drv.ms/u/c/f4428563c83edc60/EUuCu8qNjadHo3itoNy_x-YBKwuABUFIvz8f5BRvrMl4VA?e=cHlwtM

[spacedesk Christian]

Hi @hgknn,
Thank you very much for sending us the link again.
We will analyze the logs you’ve sent and will get back to you as soon as there is an update regarding this issue.

[KK_lag]

Sorry for the late reply,there is the error log it produce

Attachments:

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[spacedesk Nicole]

Hi @hgknn, @kk_lag,

thank you very much for the diagnostics.
This issue is being investigated.

• Diese Antwort wurde geändert vor 7 Monaten, 2 Wochen von spacedesk Nicole.

[HGKnn]

Thank you very much, this issue was solved in v2.1.18, my G304 and GPW 2 did not have the previous failure, by the way, in the previous version, when connecting my Logitech mouse and then plugging in the USB cable to the Android device, the Android device would not automatically jump to spacedesk, and now this issue has also been solved, thank you very much.

[spacedesk Nicole]

Hi @hgknn, @kk_lag,

potential fix for this issue has been released.
Please update to spacedesk Driver v2.1.19.

@hgknn
thank you very much for testing.
We reverted v2.1.18 yesterday.
Please try again with v2.1.19.

Looking forward to your feedback.

• Diese Antwort wurde geändert vor 7 Monaten, 1 Woche von spacedesk Nicole.

[KK_lag]

Thanks so much for you guys!

I didn’t discover same issue this time,if anything happened again i will make sure you know that

[spacedesk Nicole]

Hi @kk_lag,

thank you very much for the feedback.
We are glad that it worked on your side.
We will be closing this thread soon.

[Autor]

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