I have the exact same problem. Appstore said it needed the app updating. I wouldn’t update so I deleted it to make a fresh install and I got the incompatible message
Hi @alxs0n,
Thanks! Currently checking..
Meanwhile, after #3, please switch your current network profile to Private. Just go to Windows Settings -> Network & Internet -> Properties, under Network profile, select Private, then check if your viewer can discover now your primary machine.
Hi @alxs0n,
Thanks for sending the diagnostics, but only 2 files are in there. Other files are missing (e.g. spacedeskDiag.txt, *.etl files, etc..).
Did you notice if the viewer/client is already disconnected in the spacedesk Driver Console (underneath Connections Previous) before you switch the diagnostic collection to OFF?
Can you please try to add spacedeskService in your McAfee Firewall settings?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
Hi @alxs0n,
For further analysis, could you please send us again the diagnostic logs of this issue.
Just follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the freeze-disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @skypilotyts and @dapperdan,
Actually, this is the current feature in the spacedesk BETA version.
Only one display supports touchscreen feature, the other display will fall back in using the single input mouse touch.
Touch support for multiple viewer connection will probably be available in the Pro version which will be available by next year.
Hi @candeman,
We understand that you’re having trouble docking windows touch keyboard on your screen, Windows 11 has removed the dock/undock option for Devices with 18+ inches screen from its early versions and probably up to the latest. please refer to https://content.techgig.com/technology/microsoft-says-goodbye-to-these-old-features-in-windows-11/articleshow/83918235.cms
On the other hand, may we ask what screen size does your primary machine (Windows 11 PC) have? what is its native screen resolution? were you able to dock windows touch keyboard with only your main monitor and without any virtual monitor connections? and lastly, what mode were you using when trying out the keyboard on spacedesk and other related software, extend or duplicate mode?
Hi. I currently have Spacedesk Windows 11 64-bit msi version 1.0.50 in my laptop (primary) and version 1.59 in my ipad air 4. I tried reinstalling but I still get the same issues. The max I can connect and use my laptop is just 50 secs then it disconnects. Please help.
Attachments:
You must be
logged in to view attached files.
Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.
It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display from the videowall profile it will start working again. just won’t work in the videowall profile combining displays together.
Any help would be appreciated.
Attachments:
You must be
logged in to view attached files.
Hi @astro204,
Can you further describe the issue?
Does the viewer cannot discover the primary machine anymore?
Or it can discover but unable to connect (with error info or display off)?
Please run the spacedesk Driver Console app in the primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic folder for further analysis.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Actually… To fix the issue, go to your touchpad settings and enable „leave touchpad on when a mouse is connected“.
I guess the connection to SpaceDesk creates a virtual mouse that Windows takes too seriously and kills the touchpad for it.
Attachments:
You must be
logged in to view attached files.
Happens to me on a laptop.
The connection to SpaceDesk Server immediately kills the trackpad and the only way to get a cursor back, is to connect an external mouse to my laptop.
Hi @arjvi,
While you can run the spacedesk Driver Console app, please click Diagnostics -> Save All Information button, then send us the diagnostic folder for further analysis.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @zhuchok,
Is your primary graphics adapter AMD Radeon?
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings?
Just open the Radeon Software window, click the Settings icon on the top right side, then „Graphics“ -> „Advanced“ -> disable the „10-bit Pixel Format“ then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.
Yes, I have run the app for several hours while the PC was just idle or I was doing other tasks and never experienced the loss of connection. It doesn’t always happen even with MSFS and Air Manager running as today I did two separate flight sessions of 2-3 hours and did not lose connection. But when it does happen, it is always while running MSFS and Air Manager.
Hi Nicole,
Right now i have 2 more monitors connected to the VM machine. As separate displays it works fine, so any update i send to the displays like browsers, images etc they process and work. Just as soon as i assign more then 1 display to a videowall profile, one of them that is assigned to the videowall profile freezes. If i make 2 videowall profiles and assign 1 display to each, with the same resolution 1920×1080, they work fine. Its only a problem when i assign more then 1 display to the same videowall profile.
Hi Lea, thank you for your reply.
Yes, the PC lockup only happens right after the uninitiated disconnect from the Primary Server and it always happens when I’m using it with MSFS 2020 Flight Simulator. I’m using it with another program called Air Manager which allows me to emulate a radio panel from the aircraft I’m flying.
Screen Resolution is set to: Use native android device resolution (which is 1920×1200)
Network connection is Wifi.
Diagnostics file as captured after re-boot from yesterday’s crash is attached.
I look forward to your reply.
Attachments:
You must be
logged in to view attached files.
Hi @pandinyt0,
Thank you very much for sending the requested logs.
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
Hi @dmanz56,
Does it only happen upon spacedesk client disconnect?
What is the current client screen resolution?
What is the network connection type between your server and spacedesk client? WiFi? Wifi Direct? USB tethering?
For further analysis, please send us the diagnostic files of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the „Save All Information“ button.
Note: NO NEED to switch the Diagnostic Collection ON/OFF.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @joshsum,
Thank you very much for sending your diagnostic logs.
Could you please check in the Windows display settings of your primary machine if there’s a detached second display (while „Display Off“ is showing up on Viewer app).
If there’s a detached display, just attach it by selecting Extend or Duplicate in the Multiple displays dropdown menu.
OR use Display Switch, just press „Window key + P“.
For assistance, please check Configuration Settings -> Windows Driver (Primary Machine) in the user manual https://forum.spacedesk.netuser-manual/#item_469.
I got it working it was somehow extend this displays got UN checked. maybe during a win update?
Hi @songya,
Thanks for the feedback.
Our iOS Viewer developer is currently working on it.
We will get back to you as soon as we have a new iOS Viewer version with possible fix for this issue.
Hello, I tried to delete the app and reinstall it, and turned off and on the cellular network and wlan according to the operation of the post, but the result was only the prompt „whether to allow connection to local devices“, but no „cellular network or wlan“ prompt. I opened the „Apps that allow the use of wireless LAN and cellular networks“ in the settings, and „Spacedesk“ did not appear in it.
I also found a similar situation on the Chinese Internet that the prompt „whether to use the network“ did not appear. It seems to be a problem with the underlying sock. Can you take a look and fix this problem?
Hi @mtiernan86,
Can you please send us the following for analysis:
– screenshot of the viewer screen that shows the „color off“
– dxdiag info of your primary machine (just run dxdiag.exe, click Save All Information then, send us the output file – dxdiag.txt)
Hi @pandinyt0,
Thanks for sending your dxdiag info however, the two most important log files are missing, please send it too.
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
I downloaded spacedesk literally today I used it for a bit then went to eat lunch and when I returned my pc was in sleep mode bc I watched a TV show while eating so about 50 minutes. When I turned the PC on the primary screen (TV monitor TUBOX) wasn’t showing anything and I was like God damn it not again. But my phone connected… I thought the driver was the problem and the stupid person I am I decided to delete the drviver from my PC using my phone. The delete process began, the screen froze and then said that there is no connection with the PC. Now I have no screen and PC turns on but no beeps that need to tell if something is off. Help me pls
Note: PC’s integrated video card on the motherboard even doesn’t work for some reason and it all happened for like 1 hour and 20 minutes…
I am using a TV monitor Tubox and I wanted another monitor like phone or tablet so I downloaded spacedesk on my phone and PC and
I went to do something else for about 50 minutes my pc was asleep but when I boot it up the screen wasn’t outputting but my phone was what’s the problem here?
Note:I deleted the driver via my phone cus I thought that was the problem… It wasn’t.
I use Spacedesk with an iPad 2nd Generation with a Windows 11 PC. All of a sudden, my app stopped working properly today. I deleted the app to reinstall it. However, when I went to reinstall the app, the App Store said that Spacedesk isn’t compatible with my iPad. How can I fix this problem?
Hi @nicholaushuttongmail-com,
We understand that you are having trouble connecting spacedesk to your laptop, please try to follow this workaround…
– You can double check if both of your primary and secondary machine are connected within the same local area network
– Try to see if spacedesk or C:\Windows\system32\spacedeskService.exe is included in antivirus or firewall’s exception list. this is to
allow spacedesk service to establish incoming and outgoing connections
– If you have VPN (Virtual Private Network) active in your machine, please disable it
– If you are connecting over wireless network, please make sure your wifi router has client isolation disabled
– Try to check if your current Network profile in your primary machine is Public, if so, switch it to Private. you can navigate this
options by going to Windows Settings -> Internet & Network
You can also check Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/
on the other hand, have you tried switching On/Off your spacedesk Driver Console whenever the issue occurs? and also, can you tell us what machine are you using for spacedesk viewer. Android/iOS/Windows?
Hi @marwaan_ehaab,
please send us the diagnostic logs of this issue by following the instructions below.
– Open spacedesk Driver Console then go to Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
My tablet stops picking up the connection with my laptop. This happens every so often and usually I just uninstall spacedesk and reinstall and then it works. I have uninstalled both on my laptop and my tablet twice and its still not picking it up. I chose ‚repair‘ and it still didn’t fix issue.
Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.
It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display it will start working again. just won’t work in the videowall profile.
Any help would be appreciated.
Attachments:
You must be
logged in to view attached files.
Hi @rodders1947, @floraoliviaa,
It seems that you’re experiencing a common issue related to missing windows/applications in windows 10 and 11, this event usually happens when your app/window is accidentally placed inside or under the taskbar while using dual display through physical (HDMI/DVI/VGA) or network connection in extend mode which means spacedesk server/viewer is not the cause of the issue. I have tried reproducing a missing window in this video. https://drive.google.com/file/d/1–zutXirZx3soOS1h5Ouf-hD1TU_BVsC/view?usp=sharing
the video showcase that some applications that goes missing in multiple display are usually under the taskbar and you won’t be able to access it again or move it unless you restart the application.
you can try this workaround to find/make those missing applications visible in your screen to access it:
if you are using windows 11 in your primary screen:
-press Windows Key + Tab -> (all of your running application will appear in both screen) hover your mouse to your missing window/map and press right click -> press snap right or snap left.
if you are using windows 10 in your primary screen:
-hover your mouse in the taskbar and press right click -> choose „Cascade Windows“. (all of your active applications will appear in your screens including the missing one)
Hi @Davyd,
About the decreasing screen image effect upon spacedesk viewer connection in windows 11, this effect is a built-in and expected behavior in the previous and new windows versions but is more visually present in windows 11. I have attached a video link that showcase your possible problem — https://drive.google.com/file/d/1P9tmk1CUQj4Z_6gRjg61z79s4SRl48Ss/view?usp=sharing
the video shows the zooming out effect in the main monitor (win 11) with a notification sound when you connect spacedesk viewer. please let us know if this is the same as what you are referring to. if it is indeed the same problem and you don’t want the animation effect, you can just disable it on windows 11 settings by clicking the windows icon -> click settings -> Accessibility -> Visual effects -> and then turn off the Animation Effect option. you can also just try Windows key + U -> Visual Effect -> turn off Animation effect. see attached file for a more detailed tutorial.
Attachments:
You must be
logged in to view attached files.
Aqui o windows 11 fica „encontrando o driver de vídeo do spacedesk“ várias vezes por dia e quando isso acontece faz um som de notificação e a imagem da tela diminui e volta ao normal, ou seja, mto incoveniente, funciona normal mas com esse problema, uso uma mãe b450m, ryzen 7 5700X, 2x8GB 3200 mhz e uma RX 6400. Consegue me orientar sobre como resolver este problema?
Hi @akseone,
..very strange and unusual situation.
Simplest thing you could immediately try:
Download newest spacedesk Driver version Beta RC v1.0.50
Install the v1.0.50 msi
Uninstall v1.0.50 msi again.
Cleanup routine should remove all leftovers of v1.0.50 and all older versions.
The hard way:
Goto instruction manual https://forum.spacedesk.netuser-manual/
Goto chapter „UNINSTALL ON WINDOWS PRIMARY MACHINE“ => „Manual Uninstall (Troubleshooting Only)“
Do all 7 steps (Step 1 – Step 7) mentioned in this chapter
Chapter „APPENDIX“=> „File List“ states all executable files. After deleting all these, there should be nothing left to see any more.
If anything is coming back, then please also check which ones of the files stated underneath Chapter „APPENDIX“=> „File List“ are coming back.
Hi @gbfwtx,
Where is this „not compatible“ message showing up? Is it in the iOS Viewer app?
Can you maybe send us the screenshot of this error message?
Can you please also tell us the info of your iPad device (e.g. model, iOS version)?
What is the current spacedesk Viewer version installed on your iPad?
Thanks so much.
For anyone who comes after me with this problem this worked and I now have an OG Galaxy Tab 10.1 as a second monitor on an old (potato) Dell.
It’s a little laggy but certainly within reason.
Thanks again
I installed spacedesk a year ago and it wasn’t performing well so I uninstalled through uninstall app or program and it keeps installing itself back onto my system (and my laptop)
I have tried several times and even deleted installers etc across the system AND reset my PC back to factory yet there are still files in my system32 folder and its sitting there in my disk tray
Can someone please explain why this software will not go away?
Hi @normlality,
OK. It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices (especially if it’s from Mainland China).
For now, we still don’t have a fix for this issue, but our iOS developer is working on it.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
Since your iOS device (iPhone 11) was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/
Hi @ml6,
You can try 2 things:
1. You can try to connect a virtual display without secondary machine connected using local host connection via HTML5 Viewer
Just open a web browser on your primary machine (e.g. Google Chrome, MS Edge), then go to http://viewer.spacedesk.net/ and connect to your local machine’s IP address.
Please take note that only 1 connection is allowed when using spacedesk HTML5 Viewer.
2. Enable Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.
Then after setting up a fixed virtual display, you can manually move or put a specific software in the display, then it will stay there until the display unplugs.
Hi @djfrodo,
Thanks for sending the setupapi.dev.log file.
Based on the setup logs, the uninstallation for spacedesk virtual HID device is hanging.
This is a known issue in that old installer version which we already fixed in the most recent version.
To solve this on your machine, please manually uninstall the spacedesk virtual HID device in Device Manager.
– open Device Manager by running “devmgmt.msc”
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID Device
– expand first the spacedesk virtual HID Device and right-click “Uninstall device” each devices underneath it
– then right-click “Uninstall device” the spacedesk virtual HID Device
Then try again to update with the latest spacedesk installer.
Hi @djfrodo,
For analysis, could you please send us the following file in your Computer #1?
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @qzz,
It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices.
For now, we still don’t have a fix for this issue and we still cannot reproduce it on our side.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
If your iOS device (iPad mini5) was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/
Hello,
Hope you are well.
The short answer of what worked for me, try uninstalling and reinstalling spacedesk. Then if using LAN cable for connection, try changing the last digit in the manual IP address of the main machine.
I have been suffering exactly the same problem randomly appearing when using space desk to link a windows tablet to a windows laptop (win 10 then again after updating to win 11) through a LAN cable. Spacedesk works great this way but this problem appearing repeatedly randomly made me feel it is unstable. I tried different solutions (deleting the stored Spacedesk data, changing spacedesk viewer settings, changing screen resolution and orientation and function from extend to mirror, disconnecting all additional monitors, recalibrating the pen on the touch screen, uninstalling other touch software such as super display and xp pen) and finally I uninstalled then reinstalled desk viewer on both machines multiple times and cleaned the registry and restarted. After several attempt, Spacedesk was able to work as normal again but the problem of wrong positioned (flipped) pen /touch cursor occurred out of blue from time to time and I kept retrying the previous routine and repeating it till it works again.
The latest time this problem occurred, I suspected it might be caused by using different LAN cable to attach the tablet to the laptop. I thought this might be similar to resolution problems appearing on windows when trying different VGA cables in connecting the very same monitor to the laptop/pc.
Before trying the different procedures of uninstalling spacedesk and other probable conflicting programs, I reused the previous cable and this alone did not work. But when I changed the ethernet IP address which I have previously inserted manually, this worked ! The cursor returned to its right position again.
Hope this may be of any help for you or any similar issues appearing.
Thanks again for spacedesk developers for this great software and I hope they will provide reasonable paid options for subscription later on.
Best regards
Ali
Hi @qzz,
Please check the following:
– check your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled
– if you have third party antivirus or firewall, please make sure that you have spacedesk or C:\Windows\system32\spacedeskService.exe added in the exception list to allow incoming and outgoing connection
– if you have VPN (Virtual Private Network) active, try to disable it
– if your connecting over wireless network, please make sure your wifi router has client isolation disabled
– if your current Network profile in your primary machine is Public, please try to switch it to Private in Windows Settings -> Internet & Network
For further assistance, please refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/
Hi @willien,
Unfortunately, we cannot download the .7z file you attached.
Please change it to .zip file and reattach again.
You might also want to check the following if viewer app is unable to discover any primary machine:
– make sure that both primary and secondary machine are connected on the same local area network
– if you have third party antivirus or firewall, please make sure that you have spacedesk or C:\Windows\system32\spacedeskService.exe added in the exception list to allow incoming and outgoing connection
– if you have VPN (Virtual Private Network) active, try to disable it
– if you are connecting over wireless network, please make sure your wifi router has client isolation disabled
– if your current Network profile in your primary machine is Public, please try to switch it to Private in Windows Settings -> Internet & Network
For further assistance, please refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/
By the way, what is your secondary machine? Android/iOS/Windows?
i have good pc, also my internet bandwidth is 1000/300 so its not problem in connection or pc.. i tested videowall on 2 pc’s and 1 laptop. always same result which was 2fps experience when i strated game and without game launched performance wasnt best ://
Hi @saboreq,
Can you tell us your current network connection? wired/wireless?
Can you also please monitor the CPU, memory and network load of spacedeskService.exe in your task manager while spacedesk viewers are connected?
And please also send us the diagnostic logs of your primary machine while spacedesk videowall is active.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @saboreq,
Unfortunately spacedesk cannot use GPU.
What exactly is running with two FPS? Game or spacedesk screen update on client?
How do you know that network isn’t the problem?
No matter how strong your PC is, routers always cause lag.
Hi i wonder if can i use Videowall like Nvidia surround on 3 external monitors (laptops). Because when i start games my fps are like 1-15. My GPU: gtx 1660 ti.
I know that videowall is using spacedesk driver but is there any chance to play using videowall?
