Hi @gbombadil,
Unfortunately, we cannot download your attachments.
Please change the file type to *.zip and reattach it again.
And also please send us the diagnostic logs of the issue, just follow the steps below:
– on your primary machine open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off or black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (just click No on the message box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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Diese Antwort wurde geändert vor 1 Jahr, 3 Monaten von
spacedesk Lea.
Same problem – trackpad on my HP Elite is killed immediately when I connect Spacedesk. The trackpoint still works. Seems Spacedesk doesn’t consider all mouse input devices. Please fix
Hi @manik2375,
spacedesk do not consume internet data. It only needs to be connected on your local area network.
When spacedesk is connected, it is expected to affect your network adapter’s load since there’s an incoming and outgoing packet transmission between spacedesk server and viewer app.
Everything else is perfect work and smoothly without any lag
The diagnostic file is here:https://1drv.ms/u/s!AmB13AHwpwGlhewioC0kOgxf81kBXw?e=agzCjN
Hi @nickyva,
Is your spacedesk connected via USB tethering? WiFi? or native USB cable?
There are few more things you can try to improve the performance with spacedesk.
Please try the suggestions in the performance tuning chapter in the user manual https://forum.spacedesk.netuser-manual/#item_505.
If the suggestions did not help, please send us the diagnostic files of your primary machine.
Just open spacedesk Driver Console -> Diagnostics -> Save All Information (if message box appears, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have my very old Kindle Fire HD3 (Generation 3) plugged into my PC with a micro USB and have been experiencing very bad bandwidth issues causing the screen to lag and stutter constantly which confuses me as it is hardwired into my PC with a micro USB. I use it as a secondary display that has widgets on it to help me control my PC with ease and would be very grateful if someone could help assist me in fixing this problem. This issue only occurs after the display has sat for a bit but when I first start it everything is as it should be and functioning just fine.
Conecto el programa en la versión mas actualizada tanto en mi tablet samsung como en mi pc windows 10 X64, y desde que la aplicación se inicia esta comienza a ir lento muy lento, muevo el ratón sobre la pantalla y este se mueve frame por frame, alguien sabe que puede ser???
If I restart Spacedesk on my iPad and my computer it works great until I restart my computer and then all i see on the iPad screen is „Connected – Display OFF“
I can see my computer and I can connect to it but I only see this message and nothing else.
Any ideas of how to fix this?
Happy to provide any other information needed.
Many thanks
Hi @lilobast,
Do you maybe have a Virtual Desktop Streamer app installed on your primary machine?
—
If YES, please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON
If the steps above did not help, then only option is to uninstall the Virtual Desktop app then reboot your primary machine.
—
If NO, please send us the diagnostic logs of the issue:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @hotboy57529,
Thank you very much for sending your diagnostic logs.
Do you also experience black screen issues as well? if so,
Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
Please disable this settings in Nvidia GeForce Experience window.
Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.
Hi @zaid,
It seems that it’s not a spacedesk issue. This also happens even without spacedesk.
There must be some multi touch settings you need to configure in bluestacks. For details, please check this https://www.bluestacks.com/blog/bluestacks-exclusives/bluestacks-multi-touch-support-en.html.
Spacedask multi touch problem
Touchscreen option fix
My Android
I use on mobile touchscreen gameplay multi touchscreen bug automatic sensitivity direction
Fix problem yes off autoroute
Video link
https://www.mediafire.com/file/zd9kd5ojzm8p6ed/Video_20230605145502562_by_VideoShow.mp4/file
Hi @zaid,
Thanks for sending the video.
Have you already tried disabling the auto-rotation in the viewer settings? Did it fix the issue?
Can you please also tell us which viewer app did you use? Is it Android/iOS/Windows?
I use on mobile touchscreen gameplay multi touchscreen bug automatic sensitivity direction
Fix problem
Attachments:
You must be
logged in to view attached files.
Hi @zaid,
Unfortunately, we cannot open the video file – file exceeds the allowed size.
Can you maybe upload it on any cloud sharing storage e.g. google drive or dropbox or maybe upload on youtube and share the link?
Can you also please also tell us which viewer app did you use? Android/iOS/Windows?
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Diese Antwort wurde geändert vor 1 Jahr, 4 Monaten von spacedesk Lea.
I use on mobile touchscreen gameplay multi touchscreen bug automatic sensivity direction
Fix problem
i use touchscreen on bluestack and play fps game in touch i touch 30-40 sec. screen automatically flips in any direction plz fix the problem
i use touchscreen on bluestack and play fps game in touch play screen automatically flips to any direction please fix the problem
Hi @simplotiscali-it,
Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)
2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)
Hi @laim2431,
Current spacedesk is in Desktop Duplication/Mirror mode.
You can easily switch to Desktop Extension mode via Windows Display Settings -> „Extend these displays“ in the dropdown menu.
Or via Display switch, just press Windows logo + P hotkey, then select „Extend“.
For assistance, please check the chapter Configuration & Settings -> Windows Driver (Primary Machine) in the user manual https://forum.spacedesk.netuser-manual/#item_469.
Multi touch problem I play cod mobile screen auto flip any direction please fix
Every time I restart my PC, in order to reconnect I need to uninstall the spacedesk driver and reinstall it on my main host.
Is there anything to fix this?
Thanks 🙂
Thrilled to hear, and hope my contribution made it easy for you to investigate. Looking forward to a fix. I would appreciate it if someone could tag me or respond to this thread once you have a build for me to try out.
PS: Thank you for splitting this into a dedicated thread, I wasn’t sure which option would be preferred.
I can download it but it won’t let me install it. When I try it says This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows installer package. Could you help me with this? @spacedesk lea
Hi @farres-bakeer,
We were able to reproduce this issue on our end and have forwarded it to our Android developer for inspection. we’ll keep you updated on the progress and let you know once a fix is available. In the meantime, please disable the SonarPen in the spacedesk Android Viewer settings under Input Devices -> Pen -> SonarPen Stylus when not in use.
Hi @ddaodan,
Could you please try plugging into a different USB port and see if it’ll work?
Could you also check if you have an extra USB cable to try? Testing with a different cable may help determine if it enables your device to be detected.
Hello!
I am running Spacedesk on a Samsung A52 5G with Android 13. I installed the spacedesk app and managed to connect successfully to my Windows 11 machine over both WIFI and USB. About 2 weeks ago.
I went to use the app today and when I click on the app in Android it flashes past the app home screen ( no chance to launch settings or do anything else ) and goes straight to a black screen with a hamburger menu on the LHS that has Disconnect, keyboard and Minimize options. If I minimize and try the app again I go straight back to the black screen.
The Driver console in Windows does NOT show a connection.
I have tried forcing the app to close – no change in behaviour
I have uninstalled and reinstalled the app – same behaviour.
Anyone seen this before and know how to fix it please? Right now the app is unusable on my device.
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Dieses Thema wurde geändert vor 1 Jahr, 4 Monaten von
richt.
Hi @noroom,
Thank you for reporting this issue. We were able to reproduce it and are working on a solution. We’ll keep you updated on the progress and let you know once a fix is available.
Hi @ddaodan,
Okay, next step. this time try to Switch USB to OFF in spacedesk Driver Console > Reboot your PC and restart your Android device. Check if your machine can now recognize your Android device. If it still does not recognize it, then try using a different cable, as the issue could be due to a faulty cable.
Please let us know if the problem still persists.
Hi @george9812,
Just to be clear: Are you able to see your server name/IP consistently using an ethernet cable from the viewer until now or did the viewer eventually lose the ability to detect the server after some time?
For further analysis, please send us the diagnostic info of your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I messed around in this app for a bit but it only shows my windows screen on my iPad, while i want the opposite. Also in in very low quality for some reason.
Is there a way to change so my ipad screen is on my windows screen instead? in high quality preferably.
Ps. for context, i am an artist and i want to use Procreate (drawing app) while also mirroring it to my pc for a wider view and to record n edit the timelapse on my pc)
Hi @s-kourisgmail-com,
Unfortunately, the spacedesk Windows 10 Viewer is exclusively available for download through the Microsoft Store only. however, you can instead use HTML5 viewer or download spacedesk Windows 7 viewer as a substitute which can be found directly on our download page.
Link: https://forum.spacedesk.net#download
Hi @rlino,
In order for us to further investigate this problem, could you please send us the diagnostic logs of the issue?
On your primary machine, Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the disconnecting issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi.
I have been using SD for about a month now with my Lenovo tablet. It has been working super reliably all this time.
I use 4 monitors, the tablet makes a 5th monitor in my workstation.
Has been proven very useful. I use it to:
– Have explorer.exe always there. Now that Win11 explorer has tabs it is quite cool to have a dedicated screen for that.
– Display video when I score sounds effects and music for them.
Hi @DEMON,
For further analysis, could you please send us the diagnostic logs of the issue.
On your primary machine, Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @Astrograph,
You can do this in videowall by manually editing the position and resolution of your two viewer machines.
We suggest the workaround steps below.
The initial setup will be something like this:
-Screen #1 = Main monitor (1920 x 1080) <-assuming this is your main monitor's resolution.
-Screen #2 = spacedesk viewer 1 (1920×1080).
-Screen #3 = spacedesk viewer 2 (1920×1080).
-Wall 1 = default (3840x1080) <- feel free to use your desired resolution.
1. connect your 2 spacedesk viewers to your main monitor.
2. Open spacedesk Driver Console and enable Videowall mode
3. Assign all clients connected to Video Wall.
- You will see on Connections -> Active (2 connected), click viewer 1, then click the Videowall tab in the right panel
– In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
– Then right-click to viewer 1, then select “Assign to Wall 1”
4. change the height of wall 1 to 1080 to match the height of your viewer 1
5. click viewer 2 and assign it to wall 1
6. set its X position to ‚1920‘ to put it beside the viewer1.
Question „does it work on integrated gpu? I use ryzen integrated gpu“
Answer: As long as your GPU is up to date, there should be no issues.
Hi @trGTR,
it looks like the installation did not generate a log file..If there’s no spacedeskSetup.log file generated, then it means the MSI installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk MSI installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk MSI installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF
Hi @rlino,
Were you trying to connect via USB or Wifi?
please make sure both your Spacedesk Driver and Android viewer are updated to the latest versions.
also, please check for a detached display. You can check and attach the display by going to Windows Display Settings -> Multiple displays -> Extend/Duplicate display.
as for @Eklein,
Do you have Nvidia ShadowPlay/In-game Overlay/screen recording currently active on your primary machine?
If yes, please disable it on Nvidia GeForce Experience app, then maybe reboot your primary machine and try again with spacedesk.
You can check all incompatible software on spacedesk Driver Console -> fer Diagnostics -> Incompatible Software Products.
I can’t connect my Tab S8 (with newly updated Android system – One UI 5 – Android 13) to the Windows 10 desktop. Please, can someone help me?
is it ok if I just throw the „dxdiag“ file
Hi @mgnt-advgmail-com,
User registration issue has been fixed and is now working again. Please try creating a new account and let us know if there are still problems on your side.
Hi @chirag_99,
qWave (Quality Windows Audio Video Experience) feature must be installed in your Windows 7 machine.
There are some cases that it’s already installed, but corrupted or maybe your machine is missing some Windows updates.
Please also check if KB2533623 and/or KB3063858 Windows 7 update are installed on that machine.
If not, please download this KB updates from Microsoft and try again with spacedesk installation.
Hi @mgnt-advgmail-com,
Thanks for reporting this issue. We already forwarded the account registration issue to our web administrator.
We will get back to you as soon as we fixed this issue.
We are glad to hear that you were able to install spacedesk properly.
In case you encounter other issues, just let us know.
If login fails due to missing captcha, please try to refresh the page (F5) and it should go through.. This is still a bug in our login form and we are currently fixing it.
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Diese Antwort wurde geändert vor 1 Jahr, 4 Monaten von spacedesk Lea.
Ok. Have you already tried to reboot your primary machine?
By the way, if login fails due to missing captcha, please try to refresh the page (F5) and it should go through.. This is still a bug in our login form and we are currently fixing it.
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Diese Antwort wurde geändert vor 1 Jahr, 4 Monaten von spacedesk Lea.
I moved my reply here..
Hi @mgnt-advgmail-com,
Thanks for sending the setup logs.
Please try to reboot your primary machine, then try again to uninstall spacedesk (in a regular way) via msi installer “Remove”, or via Windows Control Panel -> Uninstall program.
Manual uninstallation of spacedesk should only be done in exceptional cases if needed and for advanced users only or if previously discussed with spacedesk support team.
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Diese Antwort wurde geändert vor 1 Jahr, 4 Monaten von spacedesk Lea.
I tried to install spacedesk on windows 11 and it stucks. So I kill the process on the background. Then, when read the documentation, I realized that I might need to uninstall stuff. But when I uninstall stuff manually. It stuck too. Now, I cannot install or uninstall stuff. Both of the process stuck. Can admin please help me take a look? Thank you!
log and screenshot are here: https://litter.catbox.moe/qmlw5j.zip. It is ～900KB
Oh it beens fixed, my primary sever was found after 30 minutes 😭 of me research and after i posted this forum, it just started working for some reason sorry.
Hello @lea,
The first advice helped me, I did not expect Nvidia to affect your application. Thank you!
