Hi, I have the same problem, and this problem has been bothering me for a while, first of all this problem affects all Logitech mice connected wirelessly, when the system starts, this problem usually does not occur (of course I may be alone), if the wireless mouse driver is disabled or the mouse’s wireless adapter is unplugged when the system is running and spacedesk is working, then the above problem will occur, but at this time the Logitech mouse connected by wired will not receive the effect, in Logitech On the Lightspeed Receiver events page, we can get the following error reports:
The device USBVID_046D&PID_C5476&3af0f9ce&0&14 has a problem booting.
Driver name: oem55.inf
Class GUID: {88bae032-5a81-49f0-bc3d-a4ff138216d6}
Service: USBCCGP
Low-level filterer: spacedeskDriverAndroidControl vhf l
High-level screening procedure:
Question: 0x0
Issue Status: 0xC00000E5
Of course, if you want to reproduce the problem, it’s very simple, the log file is in the attachment I uploaded, when the system is working fine and making sure that the spacedesk driver is running, at this point disconnect the wireless adapter of the Logitech mouse, and then plug it back in, the problem can be perfectly reproduced, then I connect the mouse with a wire, and turn off the log collection, and the mouse will not have a problem.
Because of the language problem, here I can only use Bing Translator for problem feedback, if there are any questions, you can ask further questions, and finally please trouble to solve this problem, please.
Hi @kk_lag,
Could you please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @ksenit
have you made sure to hit the enter key after you input the number?
please also try switching the spacedesk Driver Off-On after you try to reconnect your client.
Hi @tim,
Currently, we only have settings for brightness and contrast for spacedesk.
to access these, you will have to turn ON the VideoWall settings in spacedesk Console -> navigate to the connected client (can be found on Unassigned section or videowall#) -> click the connected client and on the right view, scroll down to „Videowall client Settings“
Hi @p78,
spacedesk viewer should behave just like how windows behave when it comes to monitor.
it should remember the last settings you had with those monitors.
to make sure that you will have the same settings and not get confused when connecting the monitors one by one, we suggest that you disconnect all extra monitors from your main PC -> go to spacedesk console and click „Clear spacedesk settings“ and „Clear windows display settings“ (this will reset all display settings in the windows database) -> connect all monitors one by one while setting them on how they should be at the same time.
Hi @ksenit
This is an expected behavior for Android viewer app, but a workaround can be done by setting the ‘Connection loss delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the app becomes active again.
When I minimize Spacedesk, after 1-2 minutes the connection is lost. The same thing happens when I lock the second device.
I use Samsung Galaxy Tab S 9 Fe Plus as a secondary device. I turned off battery optimization for the application
Ahh okey. I didn’t assume you can launch two are more clients on that secondary machine.
So now I can attach my 2 monitors from my secondary PC and I am seeing total of 5 monitors on my main PC which is exactly what I wanted.
Now having that sorted I am still a bit confused as to how Spacedesk determins which monitor to associate with which client.
What I am using that 5 setup is for Microsoft Flight Simulator. 3 monitors of PC1 makes my main view (more or less „through the windshield view“). And that attached 2 monitors are located underneath that main 3 and serves as „dashboard“ (all gauges etc)
And my first scenario was I put the window of firstly opened spacedesk client on PC2’s monitor #1.
Then I put the widow of second opened spacedesk client on PC2’s monitor #2.
Then I connected that first client (it was assigned as monitor Id4 to my PC1)
Then I connected that second client (it was assigned as monitor Id5 to my PC1)
And then I setup additional MSFS windows and put then in apropriate monitors.
And then second scenario when I simply run two clients that I put on second monitor of PC2 and from there I started to connect to the server.
And what happened it just connect thouse monitors in revers order and when I run Microsoft Flight Simulator the MSFS window previously displayed on monitor Id4 went to Id5 and vice versa with second monitor.
So is any way of like connecting thouse clients in such a way that always they will be connected as I expected or it is needed to always pay extra attension when connecting clients and do it always in given order ?
I made a video to show the problem. I showed that my laptop has normal sound, when I play some audio on it. but when I use it as a second screen using Spacedesk, the sound from my PC (server) is reproduced with a lot of distortion on the laptop (client)
video:
I’m having exactly the same problem. I use WIndows 11. and I use my laptop as a second screen.
The laptop’s sound has this same type of audio distortion. I tested it on an Android tablet and the sound is perfect. but not in the windows version.. I have the most recent versions of spacedesk installed on my PC and my laptop
Hi everyone,
I want to use my tablet to connect to a computer at the University for a research project.
Participants will use my tablet in the lab to do an experiment that I start from one of the University computers. It is for non-comercial basic neuroscientific research, but it is within the domain of the University.
I am unsure if I need to purchase a licence or if this is according to „non-commercial“ free use.
I could not find any related topics in this forum so far..
Thanks!
Jannik
Hi @josh3736,
We couldn’t reproduce this issue on our side.
Could you maybe try to uninstall your spacedesk Driver -> restart your PC -> install the latest version again.
if the above suggestion doesn’t work, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @p78,
this setup won’t work with just one spacedesk Client.
the only way to do this is to establish multiple spacedesk connections by opening 3 viewers in your client machine. Assuming that you will be using Extend mode, you can just distribute one viewers per monitors.
I am using spacedesk with a variety of devices and would love the possibility of basic image adjustment. Brightness/Gamma/Contrast
Not all devices have a built in feature, and changing gamma on windows doesn’t change it for the spacedesk output.
This would make it possible to mitigate the shortcomings of some devices and increase versatility.
PS: Thank you very much for making spacedesk it’s really fantastic. <3
The use-case is as follows.
1. I have my main PC1 computer with 3 monitors (3 x 27′)
2. I have my second PC2 computer with 2 monitors (2 x 15,6′ touchscreens)
On PC1 I have installed Spacedesk server.
On PC2 I have installed Spacedesk client.
I want to connect both PC2\s monitors to my main PC1 machinne in such a way that on PC1 I would be able to see 5 monitors.
Right now I don’t see such a possibility as it seems that only one monitor from secondary PC (PC2) can be attached through Spacedesk.
If my laptop goes to sleep while a Spacedesk screen is active, upon resuming, a loop of „Connection lost“ / re-established notifications are fired constantly, grinding the entire system to a crawl. The only way to stop the notifications is to use Task Manager to kill spacedeskServiceTray.exe.
The actual display itself seems to be fine; the client screen works normally and it doesn’t seem like it’s disconnecting.
Occurs on version 2.1.13. I just noticed there’s an update available; I’ll install and see if that helps.
Hi @jahunterco,
-Have you checked if the „USB Cable Android“ is enabled in spacedesk Console?
-Is your Android device’s USB connection type set to File Transfer or Media Device MTP?
But I would suggest to…
1. check whether somebody attempts to use this feature with a business license. And if they do, tell them in the notification that they have to enable password protection.
2. question whether you’re really providing security here. Because an attacker who manages to get a spacedesk connection can simply use the software keyboard.
Hi @cartevitale77,
To use the keyboard together with a licensed viewer, you will have to enable Password Protection and Encryption option in the spacedesk Console.
this security measure is implemented to prevent unauthorized use of the keyboard from other users.
but If you are using the free version of the viewer, you will be able to use the keyboard over a USB connection.
Diese Antwort wurde geändert vor 5 Monaten, 2 Wochen von spacedesk Christian.
Hi @reselec,
Have you tried rebooting your Primary and Secondary machine?
also, to transfer files or charge over USB, turn OFF USB option on Windows PC in spacedesk Driver Console (you turned it ON before). Or uninstall spacedesk on Windows PC.
Diese Antwort wurde geändert vor 5 Monaten, 3 Wochen von spacedesk Christian.
Thank you very much. It appears that the problem is not related to spacedesk, but is instead a known scaling issue with Windows. We have also experienced this issue once even without spacedesk connected.
Hi @s-h-e-i-k-h,
We have released a new version of spacedesk iOS viewer in the appstore.
this update includes the fix for the “connected display off”. it should now move around the screen to act as a screensaver to prevent screen burn-in. please test it and let us know if you encounter any issues.
I frequently use the windows screen snip tool for my work and recently started using an iPad as a secondary/tertiary screen. When I use a windows device as a secondary display with spacedesk (via LAN), I can screen snip without any issues. However, when I use my ipad (whether it be as a second or third display), I can only snip within a somewhat random region of the screen. I recorded a video in which I have my dual display (running Windows 11 on both machines) and can snip without any issues. When I turn on my iPad as a third display then you can see the issue I described. Here’s a video showcasing the issue: https://drive.google.com/file/d/1XOw_bWyQrMT7xrMUd1Hw17fcDU2WoiWU/view?usp=drive_link
This also happens if I just use my main display + iPad a secondary display (i.e. dual monitor setup). Any ideas what might be causing this?
I’m using the viewer on windows and don’t want it to fill the entire screen. I use fancyzones/displayfusion to split my monitor into sections and so only want the spacedesk viewer to fit into a 960×1360 section.
So there is no way to disable scaling? Wouldn’t that be a problem if the server has 4K resolution and the viewer less than 1080p? Would be super blurry I suspect. Would be nice to have a 100% scale toggle for panning around.
Here is my current workaround. I took a screen capture of the spacedesk window and with the help of a image editor, was able to estimate that for my system, the titlebar is 33 pixels high and there is a 1 pixel border on the left, right, and bottom. So then I set the custom resolution to be (960-(1+1))x(1360-(33+1)) = 958×1326. Now the spacedesk view looks sharp but I can’t be totally sure that it’s 100% scale.
Hi @waterproof,
Have you tried the following?
-make sure that the USB Cable Option is enabled in the spacedesk Driver Console
-switch Off-On the spacedesk Server or/and USB Cable Android option in the console
-Is your Android device’s USB connection type set to File Transfer or Media Device MTP?
-make sure that USB debugging is off
-Could you please try plugging the cable using the other USB ports? or try a different cable
Hi @waterproof,
To mirror flip the spacedesk screen for teleprompter use, you have to switch ON the Videowall mode via spacedesk Driver Console -> VIDEOWALL, then click the connected client underneath Unassigned (or Video Wall# if its assigned to a videowall).
On the right side panel underneath videowall client settings, you will find below the “Flipped Display (for mirroring)” checkbox and just check it.
For assistance, please check the attached image below.
Diese Antwort wurde geändert vor 5 Monaten, 3 Wochen von spacedesk Christian.
Hi! I’m hoping to use an android device as a teleprompter. The device sits horizontally below a beamsplitter/mirror that the user can see. As a result the image is flipped vertically.
Is there a way to flip the image vertically on an extended spacedesk configuration?
For a windows to windows configuration, I’m trying to configure the spacedesk resolution so that it fits in a 960×1360 (taller than wide) spacedesk viewer window at 100% pixel scaling (I want sharp text). Due to the spacedesk viewer titlebar and borders, I need to set the spacedesk resolution lower than 930×1360 but it requires trial and error . Is there a way to set the viewer to always show 100% scaling so I can be sure my resolution fits the viewer’s size perfectly?
Hi @immakiller12324,
“free for non-commercial use only” indicates that you are using a non-commercial/free version of spacedesk Android viewer. if you do not wish to see such messages, you will have to purchase a business license.
Hi @ant1dote,
Could you please open the Windows Display Settings on your primary machine and then check for detached/greyed-out client. if there is, just attach it by selecting extend from the drop-down menu.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual – https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html
Device：
Laptop: DELL inspiron 16 with windows 11 24H2 (*The worst laptop in the world)
Tablet: Samsung A9+ with Android 14 OneUI 6.0
In device manager it would show as „USB Mobile Monitor Device“, in properties the manufacturer is „Amyuni Technologies“ and this is confusing, I don’t know if spacedesk use that drive for usb display, I know that driver is for virtual display software called „USBMMID“ is that conflicting with spacedesk usb driver?
I’ve tried to update the device driver but nothing worked, spacedesk is just updated and usb connection is both enable on my laptop and tablet, I’ve tried weather usb debugging is on or off, nothing changed, I can confirm that my laptop sees the tablet but spacedesk says connected usb devide is 0, on my tablet I can’t chose USB mode since it would force it into file transfer mode when spacedesk usb mode is on.
Any clue of why usb mode does not working? I’ve attached my diagnostic file
*Repaired 5 time in 2 years, 4 touchpad, 1 display, 1 wireless network card, 1 keyboard(not broken but they just want replace it with touchpad)
what touch input type are you using in your spacedesk viewer app? Absolute touch or Relative touch?
the expecetd behavior should be:
Relative touch – double tap to simulate a left click event
absolute – should work like a mouse
Diese Antwort wurde geändert vor 5 Monaten, 3 Wochen von spacedesk Christian.
You did not listen to what Christian was saying:
– We DO HAVE hardware encoding (h264) up and running experimentally (but not released)
– NO PERFORMANCE GAIN by hardware encoding for more than 80% of spacedesk users
– On some of the GPUS you mention, our current software encoding performs way better
– Release for less than 20% of the users needs to be precisely targeted
Don’t confuse users whith such a non-applicable statement:
„…no one is talking about… h264 format, because it is outdated….“
(public common knowledge quoted in the wrong context without understanding)
THIS IS TRUE ONLY for REGULAR STREAMING applications (e.g. Netflix)
No time limit for encoding in a studio.
THIS IS COMPLETE NONSENSE for REAL TIME STREAMING applications (e.g. spacedesk, Miracast, etc.)
Need superfast encoding to avoid immediately visible lag.
For REAL TIME STREAMING applications like spacedesk hardware encoding (typically h264/265) is still too slow on the vast majority of current GPUs in the market. CPU accelerated encoding can still perform better. Look: Today, in REAL TIME hardware encoding there isn’t much of a difference between h265, h264 and even MPEG2 (predecessor of the alledgedly outdated h264). That’s why e.g. Miracast until today still uses MPEG2 for hardware encoding.
PS: You might also want to understand the bottleneck in spacedesk is REAL TIME ENCODING performance – not DECODING. Thus it is not relevant what news you read in the press about fancy hardware accelerated DECODING.
Diese Antwort wurde geändert vor 5 Monaten, 3 Wochen von spacedesk Marcel.
Diese Antwort wurde geändert vor 5 Monaten, 3 Wochen von spacedesk Marcel.
Diese Antwort wurde geändert vor 5 Monaten, 3 Wochen von spacedesk Marcel.
Hi @kitrus,
Do you have Nvidia graphics driver on your primary machine?
Is Nvidia ShadowPlay/screen recording currently active?
If yes, please disable it, reboot then try again with spacedesk.
If problem still persist, please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @spacedesker,
The settings we were talking about can be found in the spacedesk Viewer app in your phone.
about the audio, are you using Native USB connection or Wi-Fi connection?
if it’s Wi-Fi, while Android device is connected to your PC display, you will see a floating menu with three lines on it, please tap that menu and check the audio option to enable it.
if its already checked, and still has no audio, the issue could be in your windows audio settings. just choose „spacedesk virtual speaker“ as your speaker output.
Hi @riyuihein-xheiiyne
Native USB connection is only available in Windows 10/11.
while Native USB connection is not supported in Win8.1 you can try USB tethering instead.
Please refer to the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual – https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
@spacedesk-christian I don’t quite believe that you don’t know anything about the market share of h264 hardware codecs, take a look at Nvidia’s codec support matrix – all modern GPUs support h264, even older graphics cards like the 750ti or gt1030. Well, you can say that this is not your core audience, but… Intel HD Graphics 620 works in h264 and even h265, as does Amd Radeon Graphics.
But most importantly, snapdragons from 810 are supporting h265!
Currently, no one is talking about the possibility of encoding/decoding in h264 format, because it is outdated… AV1 is entering the market in huge strides, so the software should also be ready for new technology, sometimes just to show, that you are working on product.
I love Spacedesk software, so I would like to see progress in the development of such an important part as the fundamental video processing capabilities! Turn on modern codecs not by default, but as an experimental feature – collect statistics and celebrate.
I just want to point out that the processing of applications was scheduled for 2024, but time is running out.
Best wishes to you, support dude <3
OMG hi @spacedeskChristian !
That means that no more Usb connection .u-u.?
The spacedesk Driver works fine NGL, but it’s only used for online right ? The driver console is for the usb {or offline} connection right? Is there any other way fella for usb connection?
Diese Antwort wurde geändert vor 5 Monaten, 4 Wochen von Riyuihein Xheiiyne.
Hi @kitrus,
Could you please try the following suggestion:
1. copy the msi and paste it to a different drive. e.g Local Disk (D:) then try to install it again.
2. if the above suggestion doesn’t work, please try to install it in a different installation folder. Also, make sure not to put any spaces between the folder name.
please refer to the attached screenshot
Diese Antwort wurde geändert vor 5 Monaten, 4 Wochen von spacedesk Christian.
Hi @kitrus,
for further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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