Suchergebnisse für ‚Space‘

[spacedesk Lea]

Hi @stachie,
Thanks for the feedback.
The current spacedesk iOS Viewer for MacOS ARM is not yet optimized.
This will be available in the next version (no schedule yet for next release).
We will get back to you as soon as it’s available.

[spacedesk Lea]

Hi @napo,

Can you please tell us why do you need an older version of spacedesk?
And please tell us the exact msi version with specified operating system of primary machine, is it for Windows 7/8.1 or Windows 10/11?

[spacedesk Lea]

Hi @magnefps,

The mouse is expected to disappear if you launch a full screen game in your primary machine because the focus now is in the app in the foreground which is the full screen game. In case you want to keep the mouse visible just run the game in Windowed mode.

This behavior will also happen not only with spacedesk but also with a dual/multiple monitor setup (using other similar apps or real extra monitor).
Please check this article and try the suggested workaround:

Mouse cursor disappears when playing games in full-screen mode

[spacedesk Lea]

Hi @kadyr414,
We are glad that you were able to solve the problem on your side by removing the magnified scale.

We have released a new spacedesk Driver v1.0.47 on our website https://forum.spacedesk.net.
This new version includes a bug fix for the viewer crash in case the client device is using an odd resolution.
Please try this new version with magnified scale and verify if the crash is now fix on your side.
Looking forward to your feedback.

[spacedesk Lea]

Hi @mrjtrix,
For further analysis, could you please send us the diagnostic logs of your Windows7/8.1 primary machine.
To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.

On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.

After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @andrei,

Do you have VPN (Virtual Private Network) active?
Do you have any third party antivirus software?
What is your current network profile type in you primary and secondary machine? is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’d public, please switch it to Private and check if Windows Viewer cna now discover the primary machine.

For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[andrei]

Hey, So my main machine that i use as SERVER client, Is a Computer. I’m trying connecting my old laptop with my computer but nothing is showing on my Laptop Spacedesk Viewer. I unistall everything and install again. I try firewall disable on both machines. And also if i download the Server client on my laptop and trying to connect with a phone is working good without any problem but if i try install Viewer client on my PC and open server on my Laptop i still cant find anything.
ON the pc i user Ethernet and on laptop i use WI-FI

Also when i was back in my old home with my old wifi and internet connection was working good without any problems. now on my new internet provider has this problem i cant connect my ETHERNET to my WIFI connection.
I already watch for LAN ISOLATION or WIFI isolation but they are both disabled.

[Mrjtrix]

I’ve been happily using spcaedesk with only occasional issues (It disconnects when an update is needed)

After the current update to Beta RC v1.0.43 8.1 (64-bit) (on a windows 7 PC) my ipad connects but the PC lags and becomes VERY slow to respond. I tried uninstalling and reinstalling the spacedesk driver software but it didn’t see to help. Any advice? Thank you.

[ZanyT]

Thanks for being so thorough in your explanation of what to do, as I’m not a tech person. 🙂

It seems to be working now, but I wanted to send you the folder anyway just to make sure — if you can please confirm that whatever was the problem is now fixed?

(I saw that other people in here had the same problem at the same exact time as me on 9/1/22, so possibly something happened on SpaceDesk’s end at that time, but all is better now?)

Thanks!

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @renzo031109,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @blechtopf,

Thank you very much for sending the diagnostic logs.

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the „Virtual Desktop Monitor“
– open spacedek Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @zanyt,

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[renzo031109]

Hello,

I am trying to use the Hyper-V Virtual Machine with OS Windows 10 as a Spacedesk driver console.

When I am trying to connect from Spacedesk viewer (OS windows 10) it is connected but the display is off and black screen. I’ve checked the diagnostic information and it seems that there is no issue:

spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.369.161
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

For Incompatible software, there is no software is seen.

Am I missing something? Anything to configure? I would appreciate your help.

Thank you,
Renan

[renzo031109]

Hello,

I am trying to use the Hyper-V Virtual Machine with OS Windows 10 as a Spacedesk driver console.

When I am trying to connect from Spacedesk viewer (OS windows 10) it is connected but the display is off and black screen. I’ve checked the diagnostic information and it seems that there is no issue:

spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.369.161
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

For Incompatible software, there is no software is seen.

Am I missing something? Anything to configure? I would appreciate your help.

Thank you,
Renan

[Magnefps]

Mouse disappears when playing full screen game with „Spacedesk“ installed.

[spacedeskuser]

Must have been a temporary thing. SpaceDesk decided to start working again. Thanks!

[spacedesk Faith]

Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.

Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual
https://forum.spacedesk.netuser-manual/

For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @xtreme1,
We just released a new spacedesk Android Viewer version 0.9.99 in the playstore, please update.
Aspect ratio bug should be fixed now with this latest version.

Looking forward to your feedback.

[stachie]

Sorry for the late reply, I missed it and thought no one replied.

And no, I’m using the app store application of space desk (with apple silicon if it adds any information)

[wms]

I have a main monitor (hdmi) + a secondary monitor (vga) and + a tablet (via spacedesk).

I want to use this tablet as a touchscreen to remove self-service password, but even using programs that lock the mouse on a monitor, when clicking on the tablet (touchscreen), the mouse pointer goes there.. I wish the mouse wasn’t, stay and not appear on the third monitor (tablet). Do you have any idea?

PS: If I turn off the touch or use the Touchpad (relative touch), I lose the touch-screen on the tablet and it becomes just a regular screen.

[grimnir]

Hi, Spacedesk over wifi works great for me at home (Windows 11 laptop + iPad Air 4) but at the office it’s not possible to connect, even manually. I can only assume that this is because of the wifi configuration at the office. It’s a big office, and I have no way of affecting the router. And regardless, I want to be able to travel with this setup so I don’t want to rely on wifis at all.

Is it possible somehow to connect via USB even though the iPad doesn’t have a cellular connection?

If not, maybe there is some portable ethernet dongle or similar that can be used to set up a small virtual network, if so, do you have any products to recommend?

Thanks

[spacedesk Lea]

Hi @wms,
This is a regular Windows behavior.
Maybe you can just switch OFF the touch or use the Touchpad (relative touch) in the spacedesk Viewer’s Settings.
Or another thing you can do is check for the Windows Settings related to mouse and touch behavior.

[jj737]

Hi @Lea,

1 – No, 11 since half year
2 – Yes
3 – No

„Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.“

Thanks a lot! Installation now success !

[spacedesk Lea]

Hi @jj737,

Thanks for the feedback.

Questions:
1. Did you recently upgrade to Windows 11?
2. Is this the first time you install spacedesk?
3. Did you install spacedesk before?
4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?

Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.

[spacedesk Lea]

Hi @djeez2,
It’s possible that both android tablets have the same spacedesk Client ID.
To fix this, please clear the data and cache of the spacedesk Android Viewer app in one the M10 device’s app settings.
Then try to connect your two M10 devices at the same time.

[spacedesk Lea]

Hi @shuspacedesk,

Unfortunately, we cannot view the attached image.
Please attach again with reduced file size.

If your primary machine is Windows 10/11, please also send the diagnostic info for analysis.
Just open the spacedesk Driver Console window, then go to Diagnostics and click the „Save All Information“ button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Thank you.

[spacedesk Lea]

Hi @jj737,
Thank you very much for sending the spacedesk msi trace.
It seems that the installer is returning a 1603 error.
Could you please try with some of the suggested resolutions here: https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603

[spacedesk Lea]

Hi @kadyr414,
Thank you very much for sending the debug view logs.
We analyzed the logs and able to reproduce the issue on our side.
Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
We are currently fixing it and might probably take time to release it.

In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the „Use native iOS device resolution“.
Then let us know if this works for you.

By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?

• Diese Antwort wurde geändert vor 2 Jahren, 1 Monat von spacedesk Lea.

[spacedesk Lea]

Hi @kadyr414,

Thanks for sending a new diagnostic logs.
However, the spacedesk traces in the DebugView log file was incomplete. Based on the diagnostic logs you saved all the info while Diagnostic is still ON which is not according to the steps I suggested above.
Please make sure to follow it correctly (Diagnostic ON -> viewer connect (reproduce the disconnect issue0) -> Diagnostic OFF -> Save All Information).

Another thing you can try, please change your current Network profile on your primary machine to „Private“.
Just open the Windows Settings -> Network & Internet click the WiFi properties and select Private in the Network Profile.

[spacedesk Lea]

Hi @secs11,

Thanks for sending the logs.
Could you please follow the steps below:
– uninstall the current spacedesk on your primary machine
– reboot your machine
– install the most recent spacedesk Driver v1046
Then check if there’s still an error.
Looking forward to your feedback.

[secs11]

here are the files
spacedeskSetup.log
DiDiag.txt
setupapi.dev.log

Attachments:

You must be logged in to view attached files.

[secs11]

hello, I can’t install version 1046. It’s not my first time, I’ve been using spacedesk (1044) for two months and it worked fine, but today suddenly on my screen it said „display off“, I restarted my pc and the application and nothing, So I decided to update to 1046 and it gives me an error. It also won’t let me reinstall 1044..My PC is Win10, RTX5070 and Ryzen 7 5800X. Thank you for the attention.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @kadyr414,

Nvidia ShadowPlay/In-game overlay/screen recording is included in the list of incompatible software for spacedesk.
It might work sometimes but we think it will eventually cause a conflict with spacedesk sooner or later.

Have you tried disabling this feature followed by reboot?
If not yet, please try it and let us know if you still have the issue.

[Invaliderror]

When I don’t use SpaceDesk, my PC runs fine 3-4 months at a time between manual reboots for system and driver updates.

I don’t have a minidump folder as the system never outright crashed. It ran out of memory which caused programs to crash and the system to become unusable but still running. It was the first time I have seen an „out of memory“ error in 10+ years.

I just went through my Event Logs, found a huge blob of service failures on 2022-04-02 which must be when the quasi-crash happened and mixed in there, I have a Resource Exhaustion Detector event stating the following:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: spacedeskService.exe (6624) consumed 15600336896 bytes, Wow.exe (23148) consumed 7649738752 bytes, and soffice.bin (10900) consumed 1279406080 bytes.

At the very least, something definitely caused virtual memory allocation to go completely nuts. I rarely play WoW for more than 3-4h at a time and it somehow got to 7TB of virtual memory too.

[spacedesk Lea]

Hi @invaliderror,

After further analysis, we believe that this GPU dedicated memory counter in task manager’s Details tab is reporting a wrong value and a known issue in Windows 10/11.
Reference: https://docs.microsoft.com/en-us/troubleshoot/windows-client/performance/gpu-process-memory-counters-report-wrong-value
Please check the correct GPU memory usage, you can monitor it in the task manager’s Performance tab.

Maybe your system is crashing for a different reason and not because of the GPU dedicate memory leak.
Can you tell us more about the system crash?
Did it happen while spacedesk viewer is connected? Did it crash immediately upon connect?
Did you notice any unusual behavior on your primary machine before the system crash?
To further analyze this issue, could you please send us the dump file of the system crash you observed before.
Dump files (*.dmp) are located in C:\Windows\minidump folder.

Looking forward to your feedback.

[spacedesk Lea]

Hi @kadyr414,

Thanks for sending the diagnostic logs.
We noticed that the Nvidia ShadowPlay/In-game overlay/screen recording is running on your system. This Nvidia technology is incompatible with spacedesk. Please switch it off and try again with spacedesk.

[spacedesk Lea]

Hi @jyliang,

Please try to uninstall the current spacedesk driver version on your machine (then reboot) and try installing the most recent spacedesk Driver v1.0.46 which you can download from the website https://forum.spacedesk.net#download.

[spacedesk Faith]

Hi @joshsum,

Thanks for sending the logs.
Based on the logs, spacedesk virtual Bus installation failed which causes the touch input issue.
In the setup logs, the cause of failed spacedesk virtual Bus installation is that the previous device driver has been marked for deletion which means it requires a system reboot before installing the new version.
Please try to uninstall spacedesk Driver, then after that reboot your machine and try to reinstall again.

[scholarly.hobbit]

Hello,

I’m running Spacedeck on a new laptop on Windows 11, and using an older Android tablet for the second monitor. It was working great for a few days, and today, Spacedeck launches, it connects briefly, but the tablet says display disconnected, and the connection closes. I’ve rebooted the laptop and the tablet, no dice.

I’ve attached the debug log, hopefully correctly.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @jj737,
Thanks for sending the files.
If there’s no spacedeskSetup.log file generate, then it means the msi installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk msi installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder

[spacedesk Lea]

Hi @ncr_22,
We are glad that it’s working now. Probably there’s a pending reboot on your primary machine that needs to be done before installing the spacedesk driver.

[spacedesk Lea]

Hi @kadyr414,

Is it a system crash (blue screen)?
Or is it only disconnecting immediately upon connection attempt?

If it’s only a disconnection issue, please send us the diagnostic logs, just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[NCR_22]

When I try to install SpaceDesk on my Windows 10 computer (With a Nvidia 940M) I got the „Installation error“ everytime. It always happen at „Installing Spacedesk services“. How can I fix it? I cannot upload a log since I don’t even know where it is, sorry.

Attachments:

You must be logged in to view attached files.

[jj737]

Hi @Lea,

here are 2 files. But there is no spacedeskSetup.log.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @jj737,
I see..
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[jj737]

Thanks Lea,

I was wrong. Another .MSI installation went all ok.

I even changed the registry to be able to install a .MSI as administrator but Spacedesk fails to install with the error „Installer is no longer responding“

[spacedesk Lea]

Hi @stachie,
Are you using the spacedesk HTML5 Viewer on your MacBook?

[spacedesk Faith]

Hi @joshsum,

Can you please tell us your primary machine’s operating system? Is it Windows 7/8.1/10/11?

For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?

– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jj737,
You mean any msi installer aside from spacedesk cannot be installed on your machine?
If that’s the case, then it’s probably an issue on your machine.

Unfortunately, no EXE installer available for spacedesk.

• Diese Antwort wurde geändert vor 2 Jahren, 1 Monat von spacedesk Lea.

[stachie]

I have used spacedesk flawlessly on my iPad but now that I try it on my MacBook it seems to not be using the entire screen. when started it doesn’t go on full screen but in a square and when I put it on full-screen black bars on the side of the screen appear. when changing the resolution manually in the settings, the black bars stay and the screen in between just gets stretched/warped.