Suchergebnisse für ‚1‘

[heoyum]

window 11

[spacedesk Lea]

Hi @xtreme1,
Unfortunately, no more suggestion at the moment.
This issue is already forwarded to the developer. We will get back to you as soon as we have news regarding this topic.

• Diese Antwort wurde geändert vor 2 Jahren, 2 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @heoyum,

Can you please tell us your primary and secondary machine’s operating system?
Primary machine – Windows 7/8.1/10/11?
Secondary machine – Android/iOS/Windows?

Are you using the most recent spacedesk Driver and Viewer version?

For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• Diese Antwort wurde geändert vor 2 Jahren, 2 Monaten von spacedesk Lea.

[usernameak]

Pen eraser doesn’t work – it just duplicates the tip of the pen.

The server is version 1.0.44, the client is 0.0.23.0.
Both run Windows 10 Pro 21H1.

[spacedesk Lea]

Hi @nathan22211,
Did you also try to enable the Pen pressure in the Krita toolbar settings?
Please check this link.

Can you quickly try with other app if pen pressure will work with spacedesk (e.g. Microsoft Whiteboard)?

[spacedesk Lea]

Hi @nathan22211,
Is the Sonar Pen already calibrated?
Did you enable the Sonar Pen option in the spacedesk Viewer settings?

[SP]

Hi,

I have a Windows 10 Pro, i5 intel as primary monitor and an iPad 10th generation, with iOs 15.5. Expand screen perfect, but mirror screen put my iPad in black witt the following message: Connected – Display Off

Best,

SP

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[spacedesk Lea]

Hi @xtreme1,

We don’t recommend using an older version of spacedesk. It contains various bugs that are already fixed in the most recent sapcedesk driver version.
If the custom resolution you selected don’t have a * in it, then it does not match the aspect ratio of the device’s screen, sometimes it keeps the aspect ratio (with black borders on the side) sometimes it’s not. This is an inconsistent behavior in spacedesk which is still present.

Could you please try this workaround and check if it works for you:
– on spacedesk viewer settings -> resolutions, enabled both native and custom resolution that don’t have * (e.g. 800×600)
– connect the viewer app
– open the display settings window on your primary machine
– switch the spacedesk display resolution from native to custom (maybe a few times) and check if it will eventually keep the aspect ratio upon switching to custom resolution.

[spacedesk Lea]

Hi @er1c-ma,
Yes, 2.0 will be different from the current BETA version.
Once 2.0 is released, the free version will only have limited features available in it.

[Er1c Ma]

简洁的来说：还要转储文件(.dmp)，你找一下（位置官方人员说了），然后打包成zip传上来

[bqb3927586]

Finally, I have found the reason for this problem. It is caused by the Microsoft update Kb5014699, which makes the wifi hotspot function fail. After the new update distributed by Microsoft this week, the problem has been fixed. Thanks for your support!

[alitech]

https://www.dropbox.com/sh/p0d96uvjs5pwk5f/AACOYn1dXolg_d91TKfR3y2aa?dl=0

[spacedesk Lea]

Hi @greengolem,

Thank you very much for the detailed feedback.
Apologies for late reply.

To answer your question, the Disconnect Delay will keep the connected display for a specific period of time (45 seconds by default) in case there’s a disconnection event due to network drop. So by the time the network connection resumes the spacedesk display remains connected.

Could you please try our most recent spacedesk Driver v1.0.44 and check if you still have the short disconnect-reconnect cycle during idle time.
Looking forward to your feedback.

[spacedesk Lea]

Hi @georelle,

Please try the most recent spacedesk Driver v1.0.44 in the website https://forum.spacedesk.net
It includes the fix for the disconnect issue on your side.

[spacedesk Lea]

Hi @mrbooshay,

Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled. This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active?
3. Do you have third party firewall/antivirus software on your primary machine?
4. When you said you attempted a direct connection by wire, is it USB tethering connection?
5. Check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

If the above suggestions did not help, please send us the diagnostic files of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Georelle]

@Lea

I updated to 1.0.43 and the error still comes up as soon as the primary server disconnects when rebooting.

I have attached the diagnostics file.

Thanks for the support.

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[spacedesk Lea]

Please try our most recent spacedesk Driver v1.0.43 on the website https://forum.spacedesk.net#download.
We have various updates in this new version and check if you can still reproduce the disconnection issue upon server reboot.

[Georelle]

@Lea
Thanks very much for your support.
Will this cause the „Disconnected by Server Error“? That is the thing I am most concerned with at this time. All of the 5 Android devices that are connected are doing this as soon as the Primary Windows 11 server reboots.

• Diese Antwort wurde geändert vor 2 Jahren, 3 Monaten von Georelle.

[mohammed]

hi @lea i have problem disconnected by server error
error code 2-5
error info 0-5
connected time 00:00:01

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[spacedesk Lea]

Hi @jequob,

Thank you very much for sending the diagnostic logs.
Could you please try the following and check if you still get the display off/black screen issue:
1. with Videowall mode OFF
2. connect with spacedesk HTML5 Viewer

Looking forward to your feedback.

[Georelle]

I have a video wall setup with 5 Android TV devices and a Windows 11 Pro as the Primary. Previously everything was working good. Then two of the Android devices updated to the newest release 0.9.98 and they would not automatically reconnect after the primary was rebooted. So I updated the Primary software to 1.0.42 and all other Androids to 0.9.98 Now all of the Android devices give an error when the primary is rebooted. They give the „Disconnected by server error. Error Cod: 4-5-6, Error Info: 1-5-8 then the connected time. I did enable Automatically reconnect and entered the IP address of the Primary, but it does not matter it will still give the Disconnected by Sever error. Previously they would do the „Reconnecting to Server….“ message until the primary rebooted then they would reconnect.

I tested the updated software on a separate Windows 11 laptop and different Android TV device and they work as expected but I do not have that setup as a video wall.

I would really like to use this configuration for digital signage.
Any help to resolve this would be appreciated.

Thanks-

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[spacedesk Lea]

Hi @evgeniy,

Thank you very much for your interest in a commercial spacedesk license.

You can use spacedesk BETA for free until it will expire in December 31, 2022. No matter if corporate or private use.
After that there will be either a new BETA or a client that can be purchased in the App-Stores and probably a free version with basic functionality.

Small scale corporate licensing is not yet available. Currently we only offer source code and unlimited corporate licenses.

[spacedesk Lea]

Hi @piecat,

If spacedesk installer did not generate a spacedeskSetup.log, it means something is blocking our installer on your machine.
You also mentioned that you also cannot install other apps like Voicemod, Overwolf, which proves our theory.

Please try the Microsoft Troubleshooter program, it might fix the installation problem on your machine (not just with spacedesk but with other apps too).
You can download it here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

[rogo99]

Thanks Lea,
I got it and it works fine (IOS 10).
Rog

[spacedesk Lea]

Hi @beastly10110,

Can you further explain your spacedesk concern?
What do you mean by „without windows activated“?

For assistance, please also refer to the spacedesk user manual https://forum.spacedesk.netuser-manual/?

[PieCat]

I use Windows 11 64bit. Since I upgraded to Windows 11 I can’t download such apps (like Voicemod, Overwolf…)

[spacedesk Lea]

Hi @roger,

spacedesk Android Viewer app only support higher than Android version 4.1.
I guess your current Android version 4.1.2 is not supported.
For more info, please check the system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.

• Diese Antwort wurde geändert vor 2 Jahren, 3 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @elias2000k,

Is your primary machine Windows 10/11?
If yes, please send us the diagnostic logs of this issue, just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Roger]

I’m trying to install on a samsung 7.7 tablet with android version 4.1.2, but it doesn’t appear in the list of available devices.

[Elias2000K]

Immer wenn ich mein IPad mit mein Pc Verbinden will steht auf das IPad für ein Moment: „Disconnected – Display Off“ und dann wir SpaceDesk beendet.
Hab die Programme auf beiden Geräten Neu Installiert hat aber nichts gebracht.
hat jemand ein Plan woran das liegen kann?
Mein Laptop ist nicht mehr ganz der Jüngste…

Hab ein :
CPU:Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
GPU:AMD Radeon 6600M and 6700M Series
RAM:12GB 1333MHz

[Elias2000K]

Whenever I want to connect my IPad to my PC, the IPad says for a moment: „Disconnected – Display Off“ and then SpaceDesk is closed.
I reinstalled the programs on both devices but it didn’t help.
does anyone have an idea what could be causing this?
My laptop isn’t that young anymore…

have a :
CPU: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
GPU: AMD Radeon 6600M and 6700M Series
RAM: 12GB 1333MHz

[Evgeniy]

Please provide quotation for business license – 1 client and 8 servers.

[spacedesk Lea]

Hi @agribble,

Could you please check the following:
1. Do you have VPN (Virtual Private Network) enabled?
2. Is your wifi router settings has client/wireless isolation enabled?
This setting prevents direct communication between connected devices/computers.
3. Please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[greengolem]

First, a huge THANK YOU to the smart folks at datatronicsoft for making and releasing this very cool tool! I am using it daily to give myself more screen real estate, and it (mostly, see below) works like a charm. I’m really impressed with the refresh and depth available when using a local network and higher-end tablet – graphics are very smooth!

THE SETUP:
I have an Android tablet connected as a desktop extension using spacedesk, with the latest server-side driver software (v1.0.42) and latest Android app (v0.9.97) as of 6/17/2022. The desktop (Windows 11) has a wired connection to my lan/wan/wifi router, and the tablet (Samsung Galaxy Tab S8 Ultra / Android 12) is on wifi (although I did try connecting to lan while troubleshooting, and the issue remained).

The tablet connects to the desktop with no problems, and the desktop is extended. There appear to be NO network issues, and no errors during connection. After connecting, I am able to use the extended desktop as normal, moving windows between monitors, maximizing, and getting a good view on the tablet WHILE I AM ACTIVELY WORKING IN WINDOWS DISPLAYED THERE.

THE PROBLEM:
The problem presents itself after some idle time. If the view on the tablet (spacedesk client) is static for too long (several minutes), there will be a disconnect/reconnect cycle. The tablet will briefly disconnect, showing a black screen/bouncing text, and then reconnect, showing the extended desktop again. Most of the time, the main Windows desktop is not disturbed – Windows seems to believe that the extended desktop still exists, and it does not try to gather open windows back to active monitors. Sometimes the time between disconnect and reconnect is too long, and the extended desktop flashes (or does the Win 11 zoom in/out thing) and gets disrupted, then resets again on connect. Both scenarios are bad – I don’t want it disconnecting at all, even if it’s idle.

TROUBLESHOOTING:
I first tested different network connections, thinking perhaps there were traffic issues, but it persisted across different connection configurations.
Then I started searching this forum, and found a few threads where the datatronicsoft rep asked whether the person’s screen had been active or idle. These were in older threads, and the rep usually recommended upgrading, but it got me thinking that perhaps screen activity was the issue (or perhaps screen activity, causing network activity, to keep network connections alive).
There were also references to the „Disconnect Delay“ setting in the Driver Console – there is no help for this setting (that I could find in app or docs) so I’m not entirely sure what it means – is it 1) grace period for server to not reset extended desktop when a client temporarily disconnects, because we’re expecting a reconnect, -OR- 2) timeout intended to actually disconnect an idle screen? I think it’s #1, but I would love to get the answer from a rep here. Regardless, I cannot set it to „0“ – it just defaults back to „45“ when the status is set back to „On“.

THE WORK-AROUND:
I opened my NVIDIA control panel and went to the first item in the menu, which is „Adjust image settings with preview“. This has a constantly-rotating generated 3D image (the NVIDIA logo) so that you can see anticipated quality changes as you change settings. I made the window as small as possible while still displaying the rotating image, and put that window on my spacedesk extended monitor (the tablet). I have attached an image of the window here.

After doing this, NO DISCONNECTS ALL DAY, regardless of whether any other data was static / idle on the screen.

I don’t think the NVIDIA window is necessary – but I do think some portion of the screen that is constantly updating is required for the work-around. Something that displays a small animated GIF might do the trick.

It is interesting to note that, since I have the clock displayed at the bottom of every monitor on the taskbar, that at least SOME pixels are getting updated every minute. But this doesn’t appear to be enough.

THE REQUEST:
I’m hoping someone from datatronicsoft can chime in on this, and:
1. Answer the question on the exact operation of the „Disconnect Delay“ setting, and
2. I would request a „keep-alive“ feature be added to either keep a little more traffic going between the client and server (if network port timeouts are the root cause) and/or force-redraw the screen or a portion every now and then (if that helps).
I understand this sort of brute-forces the fix, and it’s not clear to me where in the chain the timeout is occurring – but since this was a question from datasoftinc reps in the past, I assume it is a know potential issue, and you may have more insight into root cause. If the fix is elusive, you could at least have a keep-alive feature for current users until a more nuanced fix was available.

Thank you again for all of the work on this, and I’m looking forward to the new upcoming releases and product offerings!

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[spacedesk Lea]

Hi @freakymood,

Thanks for sending the dxdiag.
Now I know that you have Windows 7 as primary machine.

Microsoft does not support Windows 7 any more. Nor can spacedesk.
However, spacedesk Windows 8.1 driver still can be installed and works on many Windows 7 machines. On others it does not.
These cases, we cannot support neither fix any more and this includes the current issue on your side.

[spacedesk Lea]

Hi @davy33127,
Unfortunately, *.rar attachment is not allowed, please attach the diagnostics as .zip file.

[davy33127]

voici ma sauvegarde

[andyhleu]

Thank you, Lea

I tried to do the same but still not working.
Display setting has display my main(PC) screen as 1 and the tablet(Android) as 2, and I tried to arrange the display as well, but the Android tablet still take over my main screen. „Make this my main display“ grayed out and selected, I can’t do anything with it.

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[FreakyMood]

My phone: Android; My screen size 1520×720

My dxdiag info and screen photo in Attachments.

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[spacedesk Lea]

Hi @kekzz98,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[andyhleu]

A few days ago installed both software on PC as Server(V1.0.42) and on Android Tablet as Viewer(V0.9.97), worked fine the first day.

Started the second day, my PC showed as a viewer on screen though the server software(Console) is on PC, and Android Tablet showed my pc’s desktop and everything as a server though the android software still a viewer.
I would like to have the Control back on my PC as a server and Tablet as Viewer. How do I do that? I played around with the settings but nothing worked.

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[qowmq]

1. DebugView Windows 10.LOG file.

2. I can’t connect the same.
DebugView Windows 7.LOG file.

• Diese Antwort wurde geändert vor 2 Jahren, 3 Monaten von qowmq.

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[lior]

Hi, I’ve downloaded your up to my ipad air (4th gen), and for my laptop (windows 10).
I have done everthing start from rebooting, deleting the other apps (xdisplay), and doawnloaded again your app and reboted and ext. AND in the buttom line its the same Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01 that appears.

[WookiDooki]

Root cause was my AP and Fire HD Tablet. Recently, I upgraded my Internet and changed NAT(AP), too.
Much faster but failed to connect when I tried to use spacedesk app.

I installed back old NAT(Asus AC1900) which was exclusive for tablet and it connected to new NAT.
They(PC and tablet) worked nice as before. Maybe Fire HD WiFi wasn’t compatible with my new AP.
So, the problem was to devices, not Spacedesk.

Thanks.

• Diese Antwort wurde geändert vor 2 Jahren, 3 Monaten von WookiDooki.

[spacedesk Lea]

Hi @qowmq,
Thank you very much for sending the dxdiag.

1. Please send us the debug logs for the app crash using DebugView. Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 10 Viewer app and try to recreate the app crash issue
– you should find some „SA [xxxx:xxxx] …“ traces in the DebugView, please save the logs and send it to us

2. Please also try with spacedesk Windows 7 Viewer app (desktop version 0.9.39) and check if you get the same app crash issue.

[spacedesk Lea]

Hi @tableter,
I see.. so the installation worked? no more error message?

As for the Panther Tab, make sure the Windows 10 tablet meets the system requirements before installing spacedesk.
You can check the system requirements for spacedesk in our user manual https://forum.spacedesk.netuser-manual/.

[Tableter]

Unfortunately nothing happens.
I almost doubted myself then.

Then I ran the procedure on my desktop PC: no problem
After entering the name of the msi file, the installation begins immediately and
the text file is saved. But unfortunately I don’t need that.

I would like to install spacedesk on my CSL Tablet PC HD (Windows 10 Pro),
so I can use an older Android tablet as a 2nd screen.
That’s the only way you can do something outdoors.
The Panther Tab brings the brightness not here.

It may not be possible to install this on the Panther Tab,
even though Windows 10 Pro 64bit is running on it and can be used like a desktop PC.

Thank you for the patient help.
Gert

[WookiDooki]

Here is 1.0.40 log. It had much less stuttering/disconnected, but still had a problem.
Second screen worked after touched it.

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[jackson]

1. that’s was opened already.
2. Network profile is Public.