Hi @madds,
Thanks, but this only contains debugview log file.
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-02-10-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
I keep getting the error code (2-5-6) and error info (0-5-8) after I open a tab or game. It disconnect and then I have to continue connecting and connecting. I already went through all my firewalls and even looked up solutions and I keep thinking I fixed everything. The debug I don’t know how it works at all. Looking through the forums I cannot understand most of the things being said.
I have the DRIVER Beta Version 1.0.57 and my drivers are up to date already. I disabled NVidia like it said on the desktop app and the files I cannot find them so I’m assuming I do not have them.
Can I get some help in figuring out how to make it work?
Please and thank you.
Hi @ace172,
Thank you very much for the info.
When you said „a normal (cabled) second monitor“ you meant HDMI monitor, right?
And the current main monitor in your machine is DVI (based on your spacedeskDiag)…
I’m wondering if this behavior only happens in Windows machine with DVI monitor/s,
we have a similar case here: https://forum.spacedesk.netforums/topic/duplicate-desktop-choice-not-available-for-spacedesk-monitor/
which also has DVI monitors, he solved the problem by reinstalling Windows 10 Pro.
Maybe something is triggering the Windows 10 to disable the mirroring option with DVI monitors.
Anyway, we will keep an eye on this issue and investigate more for future reference.
Hi @switchplay7149,
Do you still have the spacedesk_driver_Win_10_64_v1050_BETA.msi?
Just run it and select „Remove“.
If you don’t have it, we will send it to your registered email address. Please check.
Same problem to me with nvidia card… no problem with a w10 pc with intel graphic card, i can only extend with spacedesk.
If I connect a hdmi display i can mirror.
What could be the solution?
WiFi Direct raised, but due to the limitations of Windows 10, it cannot distribute You-Fi 5 GHz, only 2.4 GHz, which greatly limits the connection speed.
For the test, I used several routers, including a separate router as an access point, to which nothing else is connected – a direct connection to a PC via cable and a 5GHz tablet – did not fix the situation.
The tablet displays 150 Megabits / second – isn’t that enough? In this case, even on the minimum graphics configuration, a notification appears.
Hi @senseyi,
The low bandwidth notification in spacedesk will only be triggered if it fails to receive a specific response packets/ping from the spacedesk viewer app (and vice versa).
If the notification appears on pc/server side, it means the server cannot receive a ping response from the client/viewer which means the client fails to send it (probably because there’s a network congestion on its side).
Even if the pc/server machine has low network load and currently stable if it didn’t receive the ping from client then it will trigger a temporary disconnect if it continuously showing the notification.
If the notification appears on client/viewer side, then it’s vice versa from the above explanation.
Next, can you easily try connecting via Mobile Hotspot or WiFi Direct network?
So that server and client has a direct network connection to each other and bypassing the router.
To setup, please check the Performance Tuning -> Network Bandwidth -> Wifi Direct chapter in the user manual https://forum.spacedesk.netuser-manual/#item_510.
For AMD crash, can you check if there’s an error code 43 in the AMD graphics adapter in the device manager?
On Low Bandwidth Notification:
happens constantly, even when the network is free, there is no load, the load only from the remote monitor is about 80 megabits / second. Notifications pop up all the time, the network load does not exceed 10%.
The AMD driver fails in the following order: 1. The low network bandwidth notification appears several times.
2. Next, a notification about a network break appears.
3. The configuration is automatically resumed several times.
4. A message about an AMD driver crash appears.
As a result, the display configuration fails, the frame rate is limited – you have to restart the PC to resume work.
These failures occur 1 time per day, sometimes 1 time in 2 days.
Notifications about low bandwidth appear every few hours (with no torrents or network load).
Hi @switchplay7149,
Thanks for the feedback.
Next, please try to uninstall the old spacedesk Driver v1050 on your machine first, before installing the latest version.
You can do this by any of the methods below:
– running the v1050 msi installer -> select Remove
– opening the Windows Settings -> Apps -> Installed apps, find spacedesk Windows DRIVER and uninstall it
After uninstall, please reboot your machine, then try the v1057 msi installer again.
Then let us know the result.
Hi Lea – none of those choices worked. I ended up re-installing Win10 Pro and that actually fixed the problem. So I’m all set now. Not sure if it was a SpaceDesk issue at all.
Thanks for your help.
Despite changing the image quality to the lowest (the quality slider all the way to the left, color 4.2.0, 16 bit, 30 fps), the network load is only 3-5 megabytes / second (it shows 12-13 on the full graph), it still appears notification of low network speed and unstable connection. Appears after several hours (sometimes minutes) of work. Although the load is minimal, the response of the wireless screen is high.
Also, the AMD graphics driver crashed several times with an error. Before updating to the latest version, this was not the case. The problem with torrents persists.
So the latest update:
1. provides incorrect network bandwidth data (the error appears despite the high network bandwidth and stable operation of devices).
2. Most often, after a bandwidth error, the wireless screen falls off.
3. causes the AMD graphics driver to crash, after which a hard restart of the PC is required.
Hi @rodders1947,
Can you please send us the screenshot of the display settings window with grayed out display.
Hi thanks for the reply and sorry for the delay in responding.
The Laptop I am using is a vivo notepad that can be used as a tablet or a pc. This all worked fine with spacedesk for maybe 3 years BUT I noticed when checking that the Operating system has changed from Windows 10 to windows 11. After a lot of checking etc it appears that windows 11 does not allow this laptop to be used as a tablet, but even so I have used in the past the same laptop in laptop format with spacedesk and all worked perfect. For whatever reason the windows Display Screen on the PRIMARY screen will only show a greyed out smaller screen for this laptop and does not allow me to adjust the screen size unlike all the other screens I have that use Spacedesk !!
Hi @switchplay7149,
Thank you very much for sending the updated setupapi.dev.log file.
Could you please try to run the Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of the spacedesk Driver v1050 here: {F2F9F523-C420-4596-BBA7-987BF40E5583}
After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.
Hi @kwak-dung-suk,
Ok, I get it now.
spacedesk can still be installed on old versions of Windows 10 as long as it’s version 1607 – above.
Please check the Windows 10 version by running „winver“ to check your current Windows 10 version.
For more details please check System Requirements chapter in the user manual.
https://forum.spacedesk.netuser-manual/#item_445
PS: I merged your recent topic to this thread.
Creating new topic with the same topic is unnecessary.
Please reply in this thread next time.
Is it possible to install spacedesk without updating Windows 10?
Hi @matt-psaltis,
Thank you very much for the suggestion.
Any updates in spacedesk Windows 10 Viewer will not be available anytime soon.
If you like you can use the Windows 7 (desktop version v0.9.39), this viewer at least does not have the pop-up notification upon exiting from remote control.
Hi @kwak-dung-suk,
If it’s about Windows 10 updates, please contact Microsoft support.
hello
Really the best program I think Thank you so much for your hard work
I was using it fine
Is it possible to install without windows update?
I want to install windows 10 without update
The Windows version is the 2015 version.
Then I will always use it with a grateful heart 🙂
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Hi @ace172,
Is the issue still happening with the most recent spacedesk Driver v1057?
For the stretched screen, please try to switch the resolution of your iPad screen via display settings of your primary machine. From the native resolution to 1920×1080 (a few times maybe).
For the mirror option, have you tried with Windows logo key + P to switch to duplicate?
Did you recently upgrade your Windows 10 operating system?
Could you please check if you have any pending Windows update in your PC settings?
Hi @w1lm3r,
Current spacedesk BETA version do not support game controller input.
Hi @switchplay7149,
Thank you very much for sending the requested logs.
Do you have several applications open/running in the background while trying to install spacedesk?
Is the current overall memory usage in your task manager, high?
Can you try to reboot your PC, then don’t open any applications yet, just run the spacedesk installer and check if it will succeed.
If it fails, please send us the updated setupapi.dev.log file located in C:\Windows\INF (unfortunately the previous one you sent don’t have the traces of spacedesk installation), maybe also include other recent setupapi.xxx.log files too.
Hi @brianlinder2,
Are you opening 2 instances of spacedesk Windows Viewer on the same PC and connecting it with different resolution?
Which spacedesk Windows Viewer app are you using? Is it the Windows 10 Microsoft store version? Or the Windows 7 Desktop version 0.9.39?
In any case, there’s no command shortcut to save the session with different resolution settings.
spacedesk Windows Viewer app only remembers the last configuration.
If you like, you can open one Windows 7 Viewer app with resolution #1 set, and open the Windows 10 Viewer (from Microsoft Store) with resolution #2 set.
For the last 4 days, from time to time (1-2 times a day, more often at night, when there is no load on the network at all), such a notification appears (low network bandwidth), it has never appeared before.
1. the configuration of the network and devices has not changed (previously, even when there were disconnections, such a notification did not appear);
2. as I wrote above – the network is 1 Gigabit / sec, according to Windows, the download does not exceed 70-110 Megabit / second, 10-12% of the maximum bandwidth, the Wi-Fi router is 5GHz, 887 Megabit / second, the tablet is connected to Wi-Fi 5GHz, shows connection speed is 150 Mbps, the current connection speed of 80 – 110 Mbps is displayed in the status bar of the tablet.
3. After a notification about low network bandwidth appears, a break occurs (after a few minutes), then the connection is restored automatically.
4. lowering the quality to 4.2.0, 30fps, 16 bit does not give any result (network load drops to 60-80 megabits / second), but there are also notifications a couple of times a day about low bandwidth and the connection is cut off. Changing the quality from maximum to minimum and vice versa – does not affect connection drops and bandwidth notifications in any way.
What could be the problem?
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Hi @switchplay7149,
Thank you very much for sending the our spacedesk msi installer traces.
However, we would like to check first the following logs to analyze the issue:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @arut_m1,
For now, just click the View -> Hide task bar icon, then close it.
Notes:
1. This option will only prevent the window from popping up in front of your screen, but it will still be in the taskbar and in minimized mode.
2. This setting will only take effect during run time, once you reboot your primary machine, it will reset.
#1 seems to contradict its setting name „Hide task bar icon“ so we might eventually fix it.
It should be hidden in the task bar and minimized it to tray.
Hi @matheusrls,
Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third-party antivirus/firewall? if yes, please add spacedesk in the exception list or ‚Allow List‘
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
I did reply to this via my phone but it seems something going wrong, so just will let you know that since I update my windows 11 the issue is gone. I do not have that issue anymore.
Hi @hungtrung,
Please make sure that you have the updated spacedesk Driver (v1057) and Android Viewer app (v0.91.4).
Then please send us the diagnostic logs for this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No since we don’t need dump files for this issue)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I searched the issue on the internet and Spacedesk’s own forum but couldn’t find a solution. When I connect to the PC with the Spacedesk Android application, it makes a 1 second connection, but the connection drops immediately. Can you help me?
ERROR CODE:
Disconnected by server error
Error Code:2-5
Error Info: 0-5
Connected time: 00:00:01
Android Devices I’ve Tried
Android 10 – Samsung Galaxy A20s
Android 10 – Samsung Galaxy A20
Android 7.1.2 – Raspberry Pi 3B+ (Lineage OS 14.1)
I’ve used it before and it wasn’t a problem.
I just found out that it has an HTML5 interface and I tried it. He didn’t either.
Hi @spacedesk Lea,
No, there were no such notifications. The only notification is an error: „lost connection to wireless screen“, which appears when the connection is lost. Up to this point there are no problems. After a few seconds (most often), the connection is restored without additional manipulations.
With an active wireless monitor, downloading a torrent and other network activity, the network load does not exceed 100-120 Mbps, the entire network is 1 Gbps, i.e. throughput is 8-10 times higher than the current load.
The fastest way to achieve connection loss is in the following scenario:
1. The wireless monitor is active on the PC;
2. PC is downloading 3-4 torrents;
3. Connect to a PC via remote access (eg AnyDesk).
In this case, the dump occurs in 99% of cases, sometimes it does not recover itself, you have to break the connection and reconnect.
The router is powerful, with a bandwidth above 5 Gigabit / s, but anyway, I assumed that the reason could be in it and installed 1 more separate router, which distributes the network only for the tablet on which the wireless monitor is active, does nothing else.
The problem persisted.
Hi @tartiak22,
Unfortunately, this is still the same diagnostics as the one you sent previously.
Please update to latest spacedesk Driver v1057 and follow the steps above to get the updated diagnostics logs.
Hi @flyingmonkey,
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input in general.
And according to that user, it can only recognize mouse pointer input from a remote display.
We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).
As for Windows calc and MS Edge, it should recognize the remote touch input (absolute).
Are you sure it did not work with these apps?
Good afternoon!
The problem is the following:
1. Spacedesk server on Windows 10;
2. connected at 1 Gigabit/sec to a Wi-Fi router, tablet connected at 5 GHz as a second monitor in extension mode.
Everything works properly until you start downloading torrents (the more torrents at the same time, the faster the connection disappears with a notification of a loss of connection). And interruptions begin in the form – disconnected – connected, sometimes the tablet itself does not want to connect back, you have to manually disconnect the connection and restore it. Sometimes this happens if you open an online video in a browser on a computer.
If you do not touch the computer, do not download torrents – everything works stably for weeks.
At the same time, the network from the machine to the router is entirely 1 Gigabit, according to Windows, the network load does not exceed 100-120 Megabits in both directions…
If you copy something heavy over the network from computer to computer, or watch a 80-100 GB movie from a server on a set-top box (another PC), everything is ok, nothing falls off, everything is stable.
The situation has been observed since 1 day of using the Spacedesk application, with updates to the current version, outages have become less frequent, but they are still observed.
Yesterday I connected 2 tablets to a PC, one via USB, the second via Wi-Fi, downloaded 2-3 torrents, after 3 minutes the tablet turned off via Wi-Fi (a notification about the loss of connection on the PC was displayed), the USB tablet continued to work stably.
At the moment the connection with the tablet is disconnected, the Internet on the PC also temporarily disappears, as soon as the connection is restored, the Internet continues to work stably.
Hi @flyingmonkey,
Ok. Can you quickly check if the display scaling in your main monitor before and after spacedesk connect is always set to 150%?
Also try to reopen the simulator app after spacedesk connect, and check if the offset issue still occurs.
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Hi @rodders1947,
Can you please send us the screenshot of the windowed size spacedesk viewer?
Which spacedesk Windows Viewer are you using? Windows 10 (from Microsoft Store)?
Or the Windows 7 desktop version v0.9.39?
Hi @tartiak22,
Thanks for sending the diagnostic logs.
Could you please try with the most recent spacedesk Driver v1057 which we recently released and send us the updated diagnostic logs.
Please follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and wait until the disconnect issue happen
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @titasbog,
Thanks for sending the diagnostic logs.
Unfortunately, some log files are missing (e.g. spacedeskDiag.txt, Debugview.log, etc.).
Could you please try the most recent spacedesk Driver v1057 which we released today and check if you still get the same issue.
If the same issue persist, please send us the updated and complete diagnostic logs.
Hi @flyingmonkey,
Thank you very much for sending the diagnostic logs.
On which display does the offset issue happen?
Is it in your actual main monitor (3440 x 1440)/display 1?
Or is it in spacedesk display connected (display 2 or 3)?
Hi @klopeckx,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (15 sec freeze until it disconnects)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
First of all sorry for my bad english, my issue is that when i move a video or a stream window into de viewer screen, it freezes for like 15 seconds an then disconects. I have tried with all sorts of configuration and i have discovered that this doesn´t happen when I turn off the compression feature, but this makes the screen incredibly laggy and unuseable. I hope you can give me a solution because i really like using SpaceDesk.
Hi @bluescreen_error,
Can you please try the most recent spacedesk Driver v1056 and generate an updated diagnostic logs (via spacedesk Driver Console -> Diagnostics -> Save All Information).
Please make sure that spacedeskDiag.txt will be included in the diagnostic folder.
Hi @ozzymanborn,
Is it a blue screen crash?
Can you please try again with spacedesk installed and save the diagnostic logs?
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder (2023-01-XX-XXXXX-spacedeskRuntimeDiagnostics) which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @flyingmonkey,
Thank you very much for sending a video clip of the issue.
Are you clicking the Flight Simulator buttons from your primary monitor using the mouse pointer of your primary machine?
Next, could you please send us the following:
1. screenshot of the Windows display settings with spacedesk display connected
2. diagnostic logs while offset issue is happening
To generate the logs, please follow the steps below:
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the mouse pointer offset issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @tomf,
Thanks for sending the screenshot.
I noticed that there’s a „3D Display mode“ option in the display settings and currently OFF in spacedesk display.
Is this enabled on your other displays (1+2) ?
If yes, can your try to enable it on spacedesk display (3) too?
Then check if duplicate option will show up with this settings ON?
Sory for replying old post but mine is similar. I am streaming with OBS and even when spacedesk is idle and waiting to use after disconnect I’m getting critical_structure crash. I have latest Nvidia and after uninstalled spacedesk 1.0.56 today there is nothing crash dump.
Hi @tomf,
Thanks for sending the diagnostic logs.
Could you please try the following:
1. On primary machine, open spacedesk Driver Console -> Control -> click Clear Windows Display Settings -> then reboot
2. On spacedesk Android Viewer app in your Samsung tablet, open Settings:
– Quality/Performance -> Custom FPS rate -> 60 FPS
– Resolution -> check „Use custom resolution“ -> Choose Custom Resolution -> 1920×1080
I also need spacedesk_driver_Win_10_64_v1029_BETA.msi thank you!
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Hi @nhan,
Did you install the latest spacedesk Driver v1056?
Did you update your GPU driver (Nvidia + Intel)?
For analysis, could you please send us the following:
– most recent dump (*.dmp) file of your BSOD located in C:\Windows\Minidump folder
– diagnostic info folder generated on spacedesk Driver Console -> Diagnostics -> Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Still has this issue. Very annoying bug for a great app. I’m using a Dell XPS 10th gen Intel chip (Intel Integrated GPU, no NVIDIA GPU) with Samsung Tab S7+
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Diese Antwort wurde vor 2 Jahren, 1 Monat von
nhan geändert.
Hi @guenterz,
Based on your spacedeskDiag info, your Intel Graphics Adapter remains WDDM 1.3 version even after updating to latest version.
Desktop duplication remains disabled/unsupported in your Windows primary PC.
It seems that this Intel graphics adapter is already an old graphics driver (last driver version released on 2020) and cannot be updated any further.
In this case, we cannot do anything about it unless you upgrade your graphics card to a newer model.
