Forum 论坛 spacedesk Discussions Suddenly not working

正在查看 10 个帖子:1-10 (共 19 个帖子)
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  • #5325
    nosotrospapaya
    参与者

    Today, spacedesk suddenly stopped working. It showed the “connected/offline” in the tablet and I couldn’t make it work. I uninstalled it from the laptop and tried to reinstall it. But now its stuck in the setup wizard for hours already and its not installing.

    #5326
    spacedesk Lea
    管理员

    Hi @nosotrospapaya,
    Are you installing the most recent spacedesk Driver v1.0.27 (for Windows 10) from the website?

    #5328
    nosotrospapaya
    参与者

    Yes spacedesk Driver v1.0.27 (for Windows 10) from the website.

    #5332
    spacedesk Lea
    管理员

    Hi @nosotrospapaya,
    Could you please restart your primary machine, then try again to install the spacedesk.
    If the same problem still persist, please send us the following for analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #5337
    nosotrospapaya
    参与者

    Here it is.

    #5338
    nosotrospapaya
    参与者

    It says it exceeds the allowed file size even if its a zip file.

    #5339
    nosotrospapaya
    参与者

    Will send it one by one. 1 of 3

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    #5341
    nosotrospapaya
    参与者

    Will send it one by one. 2 of 3

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    #5343
    nosotrospapaya
    参与者

    Will send it one by one. 3 of 3

    #5361
    spacedesk Lea
    管理员

    Hi @nosotrospapaya,
    could you please open the device manager (just run devmgmt.msc) on your primary machine, click View tab -> select Show hidden devices and Devices by connection.
    Find any spacedesk virtual devices below, if you find spacedesk virtual HID device, and there are devices underneath it, please right-click uninstall all devices one by one then uninstall “spacedesk virtual HID device” last.

    By the way, please delete the old spacedeskSetup.log file, the file size seems too big now.
    Then try again with spacedesk installation.

正在查看 10 个帖子:1-10 (共 19 个帖子)
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