Forum 论坛 spacedesk Discussions SpaceDesk Stopped Working

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  • #8882
    spacedeskuser
    参与者

    SpaceDesk has suddenly stopped working for me. The secondary device is unable to locate the primary driver. When I enter the IP address manually, it stays on “IP Validation in progress…” Please advise.

    #8884
    spacedesk Faith
    管理员

    Could you please check the following:
    – Check if spacedeskService is running / Server status is ON in the Console window.
    – Are both primary machine secondary device connected on local area network?
    – Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
    To check if both machines are reachable to each other.
    – What is the current Network Profile on your primary machine, is it Public or Private?
    You can see it on Windows Settings -> Network & Internet -> Properties.

    Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual
    https://forum.spacedesk.netuser-manual/

    For analysis, please send us the diagnostic files on your primary machine.
    Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
    Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8888
    spacedeskuser
    参与者

    Must have been a temporary thing. SpaceDesk decided to start working again. Thanks!

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