Forum 论坛 spacedesk Discussions Spacedesk setup error

正在查看 8 个帖子:1-7 (共 7 个帖子)
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  • #12812
    trGTR
    参与者

    why is he doing this while being installed
    the same mistake for 1 week

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    #12817
    spacedesk Lea
    管理员

    Hi @trgtr,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #12823
    trGTR
    参与者

    can you tell me in a little more detail

    #12832
    spacedesk Lea
    管理员

    Hi @trgtr,

    On your primary machine, please run dxdiag app and click the “Save All Information” button, and save the output file “dxdiag.txt”.
    Dxdiag.txt will contain system info of your primary machine.

    The “spacedeskSetup.log” file located in C:\Users\Public directory of your primary machine contains the spacedesk installer logs so we can analyze on which part of the setup fails.

    The “setupapi.dev.log” file located in C:\Windows\INF directory of your primary machine contains the detailed setup logs drivers being installed in your primary machine, including spacedesk drivers.

    Please copy all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
    – dxdiag.txt
    – spacedeskSetup.log
    – setupapi.dev.log

    #13084
    trGTR
    参与者

    C:\Users\Public located in the directory “space desk Setup.the “log” file does not appear to me

    #13085
    trGTR
    参与者

    .

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    #13087
    trGTR
    参与者

    is it ok if I just throw the “dxdiag” file

    #13097

    Hi @trGTR,
    it looks like the installation did not generate a log file..If there’s no spacedeskSetup.log file generated, then it means the MSI installer hangs before spacedesk driver installation even started.
    In this case, we will request for the msi trace (msiexec.exe) of the spacedesk MSI installer.
    For assistance, please download the spacedeskMsiTraceGenerate.zip here:
    https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
    – extract the zip file
    – copy the most recent spacedesk MSI installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
    – the script will prompt you to enter the MSI file name then press enter
    – it will run the spacedesk installer until you encounter the error
    – please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF

正在查看 8 个帖子:1-7 (共 7 个帖子)
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