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  • #3786
    spacedesk Lea
    管理员

    Hi @majh0,
    Thanks for sending the video.

    Could you please send us the following:
    1. debugview log on your secondary machine where you run the viewer app.
    Just download the debugview app here https://download.sysinternals.com/files/DebugView.zip
    Extract the zipped file, run the Dbgview.exe then reproduce the issue on the viewer app and you should find some error traces in debugview (e.g. SA [xxxx:xxx] …), please save it and send to us.

    2. run dxdiag.exe on your primary machine, click “Save All Information”, then save the output file (dxdiag.txt) and send to us.

    #3831
    majh0
    参与者

    Here is the log file of the client and Dxdiag of the server.

    • 该回复由majh0 于 2年、 7月前 修正。
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    #3859
    spacedesk Lea
    管理员

    Hi @majh0,

    Thanks for sending the requested files.
    I forgot to ask for the dxdiag of your secondary machine too..
    Can you also send it here?

    By the way, did you also try with Windows 7 Viewer app v0.9.32 on your secondary machine?

    #3865
    majh0
    参与者

    I also had tried this with client program win7 version

    Tired this thing again just in case..

    but it couldn’t find the server, but win10 version did

    I attached the dixag file of my secondary machine here

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    #3956
    majh0
    参与者

    does it require long time to solve the problem..?

    or do you need another file to do it…?

    just tell me if you need a file or something 🙂

    #3957
    spacedesk Lea
    管理员

    Hi @majh0,

    No additional file needed for now. We are still analyzing it.
    Do you have third party firewall software on your secondary machine?

    As for the Windows 7 viewer app, if it cannot discover the server did you at least try to manually enter the IP address?
    If not, please try it with the most recent Windows 7 Viewer app v0.9.33.

    #3964
    majh0
    参与者

    I tried to connect the server manually with win7 viewer app v0.9.33.

    but it gave me an msg “Invalid entry: Local host”

    I have firewall software but I can connect to server with my alternative solution..

    anyways thank you for your support 🙂

    #3985
    spacedesk Lea
    管理员

    Hi @majh0,

    but it gave me an msg “Invalid entry: Local host”

    strange.. this message should only show up if you are trying to connect to its own IP address..
    Are you sure you are connecting to the IP address of your primary machine and not the IP address of your secondary machine?

    #4043
    majh0
    参与者

    I am sure I tried to connect to primary machine..

    I hope the solution appears soon..

    anyways thank you for your support.

正在查看 9 个帖子:11-18 (共 18 个帖子)
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