I cant update the Spacedesk on my pc

[Jesus Arias]

Hello guys,

This new year i tried to update the software and the updater is freezing always in the same point.

Anyone know how i can fix the problem

Thanks.

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[spacedesk Nicole]

Hi @jesus-arias,

Please try to manually uninstall the spacedesk components.
Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
Then, proceed with updating to the latest version.

In case the problem still persists, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Jesus Arias]

Hi, here is the files.

• 该回复由Jesus Arias 于 2年、 7月前 修正。
• 该回复由Jesus Arias 于 2年、 7月前 修正。

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[Jesus Arias]

file setupapi

[Jesus Arias]

Sorry but this is the real post 🙂

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[spacedesk Nicole]

Hi @jesus-arias,

Please manually uninstall the spacedesk components.
Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
Then, proceed with updating to the latest version.

[Jesus Arias]

I already tried and it doesn’t work. The same problem, installer freeze

[spacedesk Nicole]

Hi @jesus-arias,

Please open the Device Manager of your primary machine.
Select View tab then Devices by connection.
Check if there are any spacedesk devices left particulary spacedesk virtual HID Device.
If there is, expand spacedesk virtual HID Device and uninstall its child devices first (right click -> Uninstall) then uninstall spacedesk virtual HID Device.

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[Jesus Arias]

It worked, thank you 🙂

[作者]

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