Forum › 论坛 › spacedesk Discussions › Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01

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  • 7 12 月, 2021 9:14 下午 #4793
    oskar
    参与者

    Hi,
    I have a problem with this error (Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01). I can’t connect my tablet and phone with Spacedesk. I used in past Spacedesk, and everything was good, but today when I restarted Windows to factory settings (I have windows 11) with disks and I installed Spacedesk again on my PC, I can’t connect! Windows tells me:

    spacedesk x10
    Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected – Incompatible Display Hook Driver!

    I need help

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    9 12 月, 2021 5:31 上午 #4815
    spacedesk Lea
    管理员

    Hi @oskar,
    This error message indicates that an incompatible display driver is present on your machine.
    Do you have any of these mentioned products (splashtop/Duet Display/Fresco Logic)?
    If yes, please uninstall, reboot then try again with spacedesk.

    If the above suggestion did not help, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – check “with Debug view” box
    – click START Collecting Logs button
    – connect your viewer app and reproduce the issue
    – click STOP Collecting Logs button
    – click Save All Information button
    – saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    9 12 月, 2021 9:56 下午 #4819
    oskar
    参与者

    I don’t have mentioned products and Spacedesk still not working.
    I’m sending you a compressed folder with data.

    • 该回复由oskar 于 2年、 11月前 修正。
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    10 12 月, 2021 1:14 上午 #4822
    spacedesk Lea
    管理员

    Hi @oskar,
    Thanks for sending the diagnostic logs.
    Based on the logs, you have the splashtop hook display driver (lci_proxykmd) installed on your machine.
    To remove this driver:
    – run Command Prompt as admin
    – type: sc delete lci_proxykmd then press enter
    – reboot your primary machine then try again with spacedesk

    10 12 月, 2021 2:22 下午 #4830
    oskar
    参与者

    Thank you very much! You solved my problem. Today I will write a 5 star review about Spacedesk and your help on Google Play Store.

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