display off

[heoyum]

Display is off and I can’t connect Please help!

[spacedesk Lea]

Hi @heoyum,

Can you please tell us your primary and secondary machine’s operating system?
Primary machine – Windows 7/8.1/10/11?
Secondary machine – Android/iOS/Windows?

Are you using the most recent spacedesk Driver and Viewer version?

For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• 该回复由spacedesk Lea 于 2年、 5月前 修正。

[heoyum]

window 11

[spacedesk Lea]

Hi @heoyum,

For further analysis, please follow the steps above to generate a complete spacedesk diagnostic logs, then attached the zip file on your next reply.

[作者]

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