Connected – DISPLAY OFF

[Ruden]

Hello, when you try to connect to a laptop (server), an inscription appears: Connected—DISPLAY OFF.

I tried to disable Videowall and tried to connect via HTML5. When viewing through HTML5, something incomprehensible happened—it constantly connected and disconnected with the same inscription (Connected—DISPLAY OFF.)

• 该话题由Ruden 于 2年、 3月前 修正。

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[spacedesk Lea]

Hi @ruden,

Thanks for sending the diagnostic logs.
We are currently analyzing it.

While display the “display off”, can you please check if there’s a detached display in your primary machine’s display settings.

By the way, what is the operating system of your secondary machine? Android/iOS/Windows?
If it’s Windows, could you please send us the dxdiag info of this machine?
Just run dxdiag.exe the click “Save All Information” button, then send us the dxdiag.txt file in your next reply.

[作者]

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