Forum › 论坛 › spacedesk Discussions › Can Not Install
- 该话题包含 4个回复,3 人参与,最后由spacedesk Lea 更新于 2年、 9月前 。
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11 1 月, 2022 9:43 下午 #5519tcoyle参与者
Application stopped connecting to Primary Server after installing latest version. Uninstalled spacedesk and now I am unable to re-install. Fails half way through.
Log shows failure on:
Call: 1/11/2022 16:40:12 Build: Jan 6 2022 13:57:30 v1029
>>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
>> ActionServiceUninstall spacedeskDisplayKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
>> ActionServiceUninstall spacedeskDispKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
>>> LegacySetupUninstall
>> ActionServiceUninstall spacedeskService
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskService!
>> ActionServiceUninstall spacedeskHookKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskHookKmode!
UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskService
UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskHookKmode12 1 月, 2022 1:36 上午 #5521Hi @tcoyle,
For further analysis, please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
12 1 月, 2022 2:50 下午 #5532tcoyle参与者Will do
12 1 月, 2022 10:34 下午 #554418 1 月, 2022 5:04 上午 #5694Hi @tcoyle,
Thanks for sending the setup log files.
Could you please reboot your primary machine then try the most recent spacedesk Driver v1.0.31 from the website https://forum.spacedesk.net#download.
If the same problem still persist please try the following steps:
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Installing
– select “Not listed” then paste the product code of the spacedesk_driver_Win_10_64_v1031_BETA.msi:{2640B056-E362-4D7E-8FFF-318BCBD16754}Then try again with the installer.
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