Forum 论坛 spacedesk Discussions Android USB connection only works with USB2.0 and not with USB3.1 (3.0)

正在查看 6 个帖子:1-5 (共 5 个帖子)
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  • #24807
    vivid
    参与者

    The Android USB connection only works when plugged into the USB2.0 port of my PC and not with USB3.1 (3.0). Is this expected behavior?
    I tried “slowly plug and unplug USB cable a few times” as in the documentation and it works since it forces my USB3.1 cable to be recognized as USB2.0.

    #24808

    Hi @vivid,

    spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
    Have you tried troubleshooting your USB 3.1 port? does it work with file transfer?
    Could you also try plugging it on your USB 3.1 port and check spacedesk Android Control in device manager if there are any errors (indicated by an exclamation mark).

    #24824
    vivid
    参与者

    Hello, Christian
    Thank you for your responce.

    I’m trying several USB troubleshoot but currenty there is no improve.
    File transfer seems to be working in USB 3.0.

    I found the following three messages:

    ####################################
    Level: Error
    Device USB\VID_0000&PID_0003\5&2cf64626&0&17 had a problem starting.
    Driver Name: usb.inf
    Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
    Service:
    Lower Filters: spacedeskDriverAndroidControl
    Upper Filters:
    Problem: 0x0
    Problem Status: 0xC00000E5
    ####################################
    Level: Warning
    Device settings for USB\VID_0000&PID_0003\5&2cf64626&0&17 were not migrated from previous OS installation due to partial or ambiguous device match.
    Last Device Instance Id: USB\VID_04D9&PID_4545\5&2cf64626&0&2
    Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
    Location Path:
    Migration Rank: 0xF000FFFFFFFFF120
    Present: false
    Status: 0xC0000719
    ####################################
    Level: Information
    Device USB\VID_0000&PID_0003\5&2cf64626&0&17 was configured.
    Driver Name: usb.inf
    Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
    Driver Date: 06/21/2006
    Driver Version: 10.0.22621.2506
    Driver Provider: Microsoft
    Driver Section: BADDEVICE.Dev.NT
    Driver Rank: 0xFF0000
    Matching Device Id: USB\CONFIG_DESCRIPTOR_FAILURE
    Outranked Drivers: usb.inf:USB\CONFIG_DESCRIPTOR_FAILURE:00FF2000
    Device Updated: false
    Parent Device: USB\ROOT_HUB30\4&6970116&0&0

    #24844

    Hi @vivid,
    Could you maybe you please send us the Diagnostic logs of this Issue?
    Just follow the steps below:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – please try to connect to your usb 3.1 port and reproduce the issue.
    – switch Diagnostic Collection OFF
    – click Save All Information button (if a message box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #24850
    vivid
    参与者

    Here you are.
    I did a quick scan of Debugview.log and found USB 2.0 related messages around line 230, which maybe related to this issue?

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    #24865

    Hi @vivid,

    Did you plug in your cable before turning off the diagnostics?
    Also, Could you please tell us the model of your Android device?

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