Hello All,
Apple officially does not support iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
All the other apps in the Apple App Store have also lost their compatibility to iOS 9.x/10.x since the latest updates.
Therefore we cannot support these iOS versions anymore.
Hello All,
Apple officially does not support iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
All the other apps in the Apple App Store have also lost their compatibility to iOS 9.x/10.x since the latest updates.
Therefore we cannot support these iOS versions anymore.
Hello All,
Apple officially does not support iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
All the other apps in the Apple App Store have also lost their compatibility to iOS 9.x/10.x since the latest updates.
Therefore we cannot support these iOS versions anymore.
Hi @themrslime,
Thank you very much for sending the diagnostic logs.
Based on the logs, you have several similar software installed in your machine e.g. splashtop, Twomon, etc..
Please try to to uninstall the splashtop Virtual display driver first, then check if spacedesk will work.
Just open the splashtop Wired XDisplay Agent -> Advanced, then uninstall the Virtual Display driver then reboot.
See attached
https://drive.google.com/drive/folders/1-rMS2Y2VPYX9elONh7uMjHdx_6DFUG3W
Note there are two additional monitors attached to computer 1) 24 inch 2560×1440 2) 13 inch 1920×1080 – both were set to disconnect leaving only virtual monitor on.
Spacedesk behaves the same whether other monitors are on and extended or disconnected.
Hi @themrslime,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @candeman,
For further analyzation of your reported issue, could you please send us a video recording while comparing the resolution using spacedesk and while using the other one?
you can try to do and record the following:
1. record the other app while showing us the resolution in windows settings > system > display, click the second screen and scroll down to resolution. also, please show us your touch keyboard
2. record spacedesk android viewer settings. choose the resolution the same as the resolution you are using in step 1. upon connection, go to ‘second screen only’ mode and go to windows settings > system > display and click the second screen, please show us the resolution that is shown in there as well as your touch keyboard.
you can send us the video by uploading it in any cloud storage app like google drive or dropbox and send us the link.
Hi @hucbr600,
Thank you very much for your detailed report.
Can you please try the following steps:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– switch spacedek Server OFF-ON
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic logs.
Hi @hector_jbpyahoo-com,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @jmanjeff4380,
We are glad to hear that the issue is now fixed on your side.
In case you encounter any spacedesk related issue just let us know.
Hi there! It turns out the issue was with my wifi router not working! That’s why my tablet kept getting disconnected. The internet company fixed the problem and now spacedesk is working perfectly! Spacedesk makes my work soooo much easier by adding the 2nd monitor via my tablet. THANK YOU for a great product!
Hi @jmanjeff4380,
Thanks! Yes, we need it for analysis BUT we also need the whole diagnostic folder which includes various log files e.g. DebugView.log, *.etl logs, etc..
Please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @jmanjeff4380,
Are you using the most recent spacedesk Driver v1.0.50?
If yes, please send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Sorry in advance if this question has been asked before but …
Do any know when the next update for space desk viewer on the Microsoft app store is coming, because I want to know when proper multi-touch will be added to windows like in android.
also, will you ever add Virtual-Key Codes support for windows media keys.
More things to ask for:
• a Realtime quality slider into the viewer?
• an audio only stream mode
• an even lower YUV setting like 4.1.1 or even 4.0.0
Display goes from excellent to extreme low frame rate (varies slightly between wifi and usb tether)
This is basically a bug report, but if there is a way to fix it, I’d be glad to hear it.
On: Android (Amazon Fire Tablet 8 HD+) (client) and Windows 10 Pro (server) (1.10.50)
Connection type: USB tether or Wifi
How to reproduce: On Android (Amazon) push the home button. Then push recent apps and select Spacedesk. Repeat between 2 and 10 times (varies). (I think switching to a different android app also has the same effect)
On USB tether: Frame rate will drop to about 1 frame per second. As far as I have observed that is as low as it gets.
On Wifi: several frames displayed, approximate 1 second freeze. Indefinite repeat.
How to resolve: Disconnect and reconnect to server or restart android app.
This bug is not critical, but it is annoying, especially for those of us that need to do other things on our phone/tablet while using it as a computer display. If this could get fixed I would appreciate it greatly. I love your software.
If you cannot reproduce this issue readily and want logs or anything, let me know.
Thank you,
Mal
So, I got it to work setting custom resolution to 1440 x 900 It now can dock, however it’s not ideal because it’s lower res. I can’t go higher than this resolution.
The other app allows keyboard to dock using native resolution of tablet 1200×1920. I can even set to different resolutions from windows display settings and still have keyboard dock. Whereas using spacedesk the windows display setting the resolution is locked to what was set in android app. 1440 x 900 for example.
I am using an 8 inch 1080p tablet by the way.
I have attached diagnostics.
Hi @wuttrin,
What is your iPad’s model and iOS version? Is it Wifi only or with cellular?
Do you have VPN (Virtual Private Network) active? If yes, please disable it.
Do you have any third party antivirus/firewall software? If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.
What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.
For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @mintogo,
Current BETA version can be used for free until the expiration date. This applies to business and private users.
Licensed version will become available as in-app-purchases from the app stores (Windows/Android/iOS).
Possibly there will always be a basic free version, too.
For info, please also check the “Future Release Schedule” info in our website https://forum.spacedesk.net.
Hi @candeman,
please go to spacedesk driver console in your primary machine and click both ‘clear spacedesk settings’ and ‘clear windows display settings’ then try connecting it to the viewer again and see if you can now dock touch keyboard on your screen. if the issue still persists, try setting your desired resolution in the spacedesk viewer settings by spacedesk viewer > settings > resolution > disable ‘use native android device resolution’ > click ‘Choose custom resolution’ > then see if you can find your desired resolution choose it on from the options then click apply. if the problem is still observable, you can try other resolutions that offers the dock keyboard feature in ‘Choose custom resolution’
also, please send us the diagnostic logs of this issue by following the instructions below.
– Open spacedesk Driver Console
– Go to Diagnostics then click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Primary machine uses 23 inch 2k(2560 x 1440) monitor. I am able to dock keyboard on main monitor. I’m using extend mode, disabling main monitor when I connect to virtual monitor.
Like I mentioned earlier, it works on competing virtual monitor software, docking and conforming to size of screen. With Spacedesk keyboard only floats and doesn’t scale in size as it does in competing software. The small floating keyboard is much smaller at max size in spacedesk as compared to the other app. In the attached images keyboard has same system settings, but sizes are much different.
Hi @jloughran,
For further analysis, could you please send us the diagnostic logs of the issue:
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dthomason,
Thank you very much for sending the diagnostic logs.
We are currently analyzing it.
However, the diagnostic files collected are missing some files (e.g. spacedeskDiag.txt, *.etl files) which we also need for analysis.
Could you please double check or maybe try again?
We are running Mawi devives with spacedesk acting as the go between. We thought we were having pc issues as we kept disconnecting from spacedesk then we would be reconnecting to server or would have connected display off. We then replaced the NIC card and the cabling between devices. This didnt do anything. We then spoke with MAWI support and updated spacedesk both on the server and on the clients side (apk). Again this did not fix the issue. We then replaced the PC with one we had in storage but the issue is still the same.
IS there something we can do to help narrow down what is causing these issues and it seems when we get the spacedesk x10 no driver error the issues begin and we loop for a while.
I have logs but cant make much out of them.
Hi @dthomason,
Thanks for sending the image.
Aside from the auto-rotation in the spacedesk settings, did you also enable the auto rotation of your iPad in the device settings?
For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @pandinyt0,
Is your phone Android or iOS?
Do you have VPN (Virtual Private Network) active? If yes, please disable it.
Do you have any third party antivirus/firewall software? If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.
What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.
For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hello there!
I have the exact same issue. Diagnostic file attached. My connection is private.
Hi @hungductdm,
Yes, it’s not possible to use an external monitor as secondary machine (it requires to have an operating system e.g. Windows, Android, etc.. to be able to install the spacedesk Viewer app).
Current spacedesk BETA version does not support HDMI/USB-C connection. It operates over local area network connection only.
For more info, please check system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.
Windows dump files cannot be opened using a simple text editor app, you have to use a specific tool like WinDbg (a debugging tools for Windows) to show the content of the dump file and for us to analyze it.
extend/duplicate/second screen only
All of these things create this problem
Hi @spacedesk Christian
Moderator
I’m using the Android version
extend/duplicate/second screen only causes this problem
Both the computer and Android are up to date
Unlike other people’s problems, I only had this problem by clicking on a Quicker item on my touch screen. It is normal when clicking on other programs, and the mouse can normally click on Quicker when this issue arises.
You can also click on Quicker normally after restarting Quicker.
Others are more like the left mouse button doesn’t click on everything.
I just tried turning off both advanced mouse trigger and left button assist and found that it didn’t make the problem go away.
I will keep the advanced mouse trigger and left button assist off for a while and will let you know if there is new information, thank you!
Lea,
I was unable to even open the file but after messing with some permissions settings I finally got it open using Notepad++ but it is mostly just a bunch of strange characters with a small amount of legible text mixed in. I’ve attached a few screenshots to see if this is what you would expect.
I don’t use cloud storage and splitting this up into multiple files seems like an act of futility. I’m trying to figure out why I don’t have the minidump folder and if I can create this folder maybe I’ll wait until I have this crash event again and then get back to you. I ran a flight of about 2 hours yesterday with no disconnect issues but that is not uncommon. It happens randomly and sometimes I won’t have the problem for several sessions and then it will happen.
If you think the file which I’ve sent the screenshots of is going to help troubleshoot I’d be willing to try and break-up the entire thing and send it to you.
Hi @manish11165,
FYI:
We were able to somehow reproduce a keyboard issue where the soft keyboard will only appear on the first activation using the On-Screen-menu, but after the next call out of the keyboard it won’t appear anymore.
Do you observe the same pattern or is it a different one?
Also, please check if the keyboard function will go back to normal once you downgrade/use a lower version of Fleksy keyboard as the issue is reproduceable in version 11 only, we tried using a much lower version (version 10) and it works.
What is the timestamp of the current MEMORY.DMP in your machine? Can you verify if the current timestamp of the dump matches the time when you last encounter the system crash upon spacedesk disconnect?
Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?
Hi @sam07,
I see..
It’s possible that the black screen is caused by your outdated graphics adapter.
To verify this theory, could you please try to update your AMD graphics adapter to Microsoft Basic Display (temporarily). Just follow the steps below:
– run devmgmt.msc to open the Device Manager
– go to Display adapters -> AMD Radeon HD 6520G
– right-click -> Update driver -> Browse my computer for drivers -> Let me pick from a list of available drivers on my computer
– select Microsoft Basic Display Adapter then click Next to proceed
After the steps above, open the spacedesk Driver Console -> Control -> switch spacedesk OFF-ON, then try to connect your viewer app and let us know the result.
To restore your AMD Radeon HD 6520G driver just follow the same steps above, then just select “AMD Radeon HD 6520G”.
Hi @vixvix,
You can easily disconnect the spacedesk iOS viewer app by pinching the screen.
Hi @wlioi,
As of now we are still trying to reproduce the issue.
While we’re still looking into it, can you please tell us what is your secondary machine? Is it windows/iOS/android? and what display mode are you using where the issue mostly occurs? extend/duplicate/second screen only?
Hi @sam07,
Thank you very much for sending the diagnostic logs.
Could you please try to update your AMD Radeon HD 6520G graphics adapter. The current driver version date is still 2015.
You can download the latest driver from their website – https://www.amd.com/en/support.
After updating please check if this fixes the black screen issue.
Hi @redmask,
Thanks for sending the diagnostic logs.
Can you please try to add spacedeskService in your McAfee Firewall settings (and in 360 Total Security if setting is available)?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
Then check if the disconnect issue after 1 minute will still happen.
If it happens, could you please send us the diagnostic logs of the issue upon disconnect. Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue (until the error code appears in the viewer app)
– switch Diagnostic Collection OFF
– click Save All Information button
Lea,
Thank you for your reply. I have not tried waiting for the freeze to recover on its own. I will give it several minutes next time. Pilot2ATC has been problematic for me ever since I first installed it. It is full of bugs and the developer is constantly updating it but it always has issues. Unfortunately there is not much available to replace it or I would. On the other hand, it is not absolutely necessary to run in my sim so I may try several sessions going forward without using it and see how it goes. I appreciate your efforts to help troubleshoot this problem.
Hi @shiin,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dmanz56,
Strange.. if it’s a system crash there’s should be a dump file in C:\Windows\Minidump or a C:\Windows\MEMORY.dmp.
If it’s a user mode driver crash there should be a dump file/s in C:\ProgramData\Microsoft\WDF.
Dump files are automatically generated and will not be deleted unless users manually deleted it.
In the diagnostics you sent, I only noticed a recurring application crash of Pilot2ATC_2021.exe
Maybe this is the one crashing upon spacedesk disconnect and causes the PC to freeze.
Have tried waiting for the freeze? Maybe it can recover after a few minutes?
Hi @eva-s,
For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Update:
My phone (Samsung Galaxy S10 lite 2020 2.84GHz 7.8GB RAM 128GB ROM 2280×1080) has this problem too, and I sincerely have no clue on how to fix this
If you can help, please reply.
Thanks
Ok, for me the solution was in the Apple Store.
On your old iPad which is running IOS 9.3.x go into the appstore.
Go to your purchased apps at the bottom of screen, tap the download icon.
You’ll be prompted with a screen saying that the app is not compatible, BUT, you can download the last working version for your ipad 🙂
That’s it. Enjoy
Sebyte
This problem only comes up in quicker
And it’s just turned on, there’s no problem
It will appear after being turned on for a while
The length of this period is uncertain
The author of the Quicker article said it was probably a matter of insufficient access.
Tried to set spacedeskservice.exe to open with administrator privileges by default，still so.
The video presentation can be viewed at the attached link
Hi Lea,
Thanks for trying to help, but I tried that multiple times and multiple ways. No good. The Spacedesk client can no longer see the server once it has disconnected and reconnected.
I was going to update my post but it was waiting for moderation before being posted. To the best of my ability to determine from seemingly endless searches… This is not fixable unless your android device has root. Android acts as the dhcp server for the usb tethered connection, and the file you need to edit is under system/etc and therefore inaccessible to those of us using something that can’t be rooted.
Hopefully someone out there knows another way, or at the very least someone in need finds this post and either has root, or can save themselves a lot of time and effort banging their heads into their keyboards.
but if anyone can make this work, please let me know
Thanks for everything
Hi @malaclypse23,
Please try the steps below:
– Start the USB tethering connection on your primary machine
– An IP address will be assigned in your USB RNDIS network adapter. You will use this IP address as your static IP.
– Run “ncpa.cpl”, find the Remote NDIS Network (for your USB tethering connection) and right-click -> Properties.
– In the Connection items box, select the “Internet Protocol Version 4 (TCP/IPv4)” -> click Properties below
– Click the radio button for “Use the following IP address” then enter a value in:
IP address: [current IP address]
Subnet mask: 255.255.255.0
– click OK to finish
Then check if this will give you a static IP address on your USB tethering network adapter.
Hi @pandinyt0,
Could you please try to run SFC Command in your Windows 10 machine?
This will scan and repair any corrupted files in your machine.
Just run Command Prompt as Administrator then type the command: sfc /scannow
For assistance, please check this link: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10
Hi all,
I am a new user here and really like the software so far. It works over my wifi connection and over the usb tether through NDIS. As has been stated, the connection is faster and more stable through usb tether, and I would really prefer to use that option.
My problem is that every time I connect the USB from fire tablet to windows 10, the adapter reappears in windows with a new ip address. I have tried everything I could think of to set that connection with a static ip so that the tablet can connect automatically, but nothing I have tried has worked. Everything has either made the tablet client unable to detect the connection, or unable to connect to it. I even temporarily disabled windows firewall when the ip was seen and unable to connect. Still no good.
I have been trying to piece together how ndis works all day. Lots of searching google and youtube and this forum. I am stumped. I can’t even figure out what it uses to generate its seemingly random ip addresses. My normal network ip addresses are 192.168.1.xxx. the NDIS addresses I get are 192.168.xxx.xxx.
Any help figuring this out would be greatly appreciated
Thank you very much for helping, this fixed the problem, everything seems to be working now 🙂
