Hi @golgoth,
Thanks for sending the requested files.
Based on your Dxdiag info your primary PC is 64bit ARM processor.
Unfortunately, spacedesk does not support ARM processors.
Hi Lea,
thank you for your support 🙂
C:\Windows\System32\spacedeskService.exe
C:\Windows\System32\spacedeskServiceTray.exe
C:\Windows\System32\spacedeskConsole.exe
I have no such files
No spacedeskService in Services.msc
In attachement the requested logs.
It appears that the install is totally incomplete but the setup installs seamlessly without problems or warning.
Since yesterday, I reinstalled totally windows 11 and tried again with same result.
I hope we will find a fix, spacedesk is so nice !
Hi @golgoth,
Could you please check if you can find the following files:
C:\Windows\System32\spacedeskService.exe
C:\Windows\System32\spacedeskServiceTray.exe
C:\Windows\System32\spacedeskConsole.exe
Then run services.msc, find spacedeskService and check if the status is Running.
For further analysis, please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @lobodelcaribe,
Thank you very much for the info.
We will investigate and fix this issue very soon.
I had 2 direct USB clients (both Galaxy Tab SM-T290 tablets running on the latest Android 11 with current updates) and 1 network client (an older Nexus 7 tablet running on Android 5.1.1 that connects over a 2.4Gb network, still very decent response). I have 2 additional external monitor connected through the laptop’s Intel Iris graphics adapter.
I should have clarified my experience with device manager’s leftovers. I realize that is not an accurate description. On a previous uninstall that I had to force finish and after rebooting, the device manager showed an entry for the spacedesk virtual Bus. I just removed it then and have made an habit of checking any trace of spacedesk remains. In my last uninstall/upgrade, besides the monitors I did not encounter any other refrences to spacedesk.
Hi @philferrar,
Currently no plans for ChromeOS or Linux version of spacedesk Driver or Viewer app.
Hi @lobodelcaribe,
Thank you very much for your detailed feedback.
Before the uninstall steps you provided, how many client devices are you using for spacedesk connection?
Were all of them connected over the network? Or was there a client device connected over Android USB cable?
Can you please tell us the leftovers of spacedesk in your device manager (except for the Generic MOnitors)?
Hi – just joined to ask a question.
This looks to be a great product – are there any plans to port it to ChromeOS or Linux ?
Cheers
Phil
Hi @mcclack
Our MSI installer is designed to delete the spacedesk program files after installation that’s why it is expected to be emptied.
Did the installer returns any error message box during installation?
Is this the first time you install spacedesk? Or do you already have a previous version installed?
For further analysis, please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Product codes are unique identifiers that are assigned to software products during the installation process. They are used by the Windows Installer service to manage the installation, repair, and removal of the software. Each version of a software product typically has its own product code.
If you are experiencing issues with orphaned entries in the Windows Installer database, you can try using Microsoft’s troubleshooter tool to detect and fix installation problems. The tool can be downloaded from the Microsoft support website and is designed to help resolve common issues with the Windows Installer service.
Keep in mind that modifying the Windows Installer database can be risky, and it’s always a good idea to back up your system before making any changes. If you are unsure about how to proceed, you may want to seek assistance from a qualified IT professional.
[link removed]
Could you make an option that enables the user to automatically (without clicking) take control of the remote device? Also, so that he can automatically exit the control mode when the cursor is at the edge of the screen from which the input was made.
I use Spacedeck to control my laptop from a computer, and the extra clicks and keyboard shortcuts annoy me a little.
If I could enter the laptop control mode by entering the Spacedeck Viewer window, and exit it by reaching the edge of the screen with the cursor on the laptop, it would be more convenient. This would actually be combining two devices to control from one, and the transition between them was like a cursor transition between two monitors on the same computer.
Could you make it so that I could keep an old android tablet plugged in to my PC 24/7 and have it unlock when my PC turns on?
My tablet continues to charge when my PC is off, and connects to spacedesk automatically when my PC boots. However, this does not happen when the tablet screen is off. Any way to fix this?
hey 🙂
yesterday ive installed spacedesk and it worked very good with a PC and a tablet, connected via USB-cable.
today, i started spacedesk on PC and tablet and again, direct connection, no problems.
2 minutes later, the connection lost and the IP can not been found anymore.
and here we are, i did try everything…restart spaceviewer, restart the tablet, type in the ip from the PC etc…
but no chance so far – the spacedesk viewer on the tablet “can not find a primary machine”.
and i have no clue, why and how i could fix it.
maybe you have ideas??
thank you much!
sebastian
It worked! Thank you Lea for your support. I rarely contact the support when it comes to such things, as I can usually solve them myself. Sorry for the inconvenience, it took a long time xD
Hi @fuzzy,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @switchplay7149,
Thanks for sending the reg file.
Please follow the steps below:
– Go to C:\Users\christian.ertl\AppData\Roaming\BetterDiscord\plugins and copy the spacedesk_driver_Win_10_64_v1050_BETA.msi there.
– Extract the *.reg file inside the regedit-data-modified.zip which I attached, double click it to merge in your registry.
It’s the same reg file you sent I just added “PackageName” and set it to “spacedesk_driver_Win_10_64_v1050_BETA.msi” in
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer
\Products\325F9F2F024C6954BB7A89B74FE05538\SourceList
– Then go back to C:\Users\christian.ertl\Downloads\spacedeskMsiTraceGenerate where spacedesk_driver_Win_10_64_v1050_BETA.msi is located and right-click the get_trace.bat and run as Administrator.
– If the “Remove” button is available please try to click it.
Otherwise, proceed with installation, then run again the msi and uninstall it via “Remove”.
-If it still fails, please send us the updated spacedeskmsi_trace file.
Hi @switchplay7149,
I see.. looks like System Restore point is broken.
Next to try:
– Run “regedit” on your primary machine
– go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes
\Installer\Products\325F9F2F024C6954BB7A89B74FE05538
– then right-click the “325F9F2F024C6954BB7A89B74FE05538” registry key, select “Export”
– Save the exported *.reg file in a folder then zipped it and send it to us.
Using the last spacedeskmsi_trace.txt you sent, is “spacedesk_driver_Win_10_64_v1050_BETA.msi” still in C:\Users\christian.ertl\Downloads\spacedeskMsiTraceGenerate folder?
Hi @belle,
Based on the tutorial video, you are connecting via HTML5 Viewer which is also running on your primary machine, right?
I assume when you connect the HTML5 viewer on your machine, it’s in mirror mode. But you want it in extend mode, right?
Then you can easily switch to extend mode, just open the Windows Display Settings and switch the mirrored displays to extend.
For assistance, please check Configuration and Settings -> Windows Driver (Primary Machine) chapter https://forum.spacedesk.netuser-manual/#item_469.
btw i was following this tutorial https://www.youtube.com/watch?v=vn6cC7HGx4Q and 2:50 is where i am for the problem
Ok, I have done that. When it was executed, after minutes I got this error message in German. It says that the system restore did not run successfully and the computer’s system files and settings were not changed, so it did not work. The details of the failure were that the file could not be extracted from the restore point and that there was an unknown error in the system restore. I searched for the error code (0x8007045b) and as a workaround they said to follow the steps on the page (https://learn.microsoft.com/de-de/troubleshoot/windows-client/backup-and-storage/system-restore-fail-error-0x8007045b) to restart Windows RE. This should fix the problem and I can run System Restore without any problems. However, I cannot get into the Recovery Environment. Have tried numerous methods (https://www.ubackup.com/windows-11/windows-11-recovery-environment.html) except the last two to get into RE, all of which have failed. Do you have any idea what I should do in the idea?
Translated with http://www.DeepL.com/Translator (free version)
Ok, I have done that. When it was executed, after minutes I got this error message in German. It says that the system restore did not run successfully and the computer’s system files and settings were not changed, so it did not work. The details of the failure were that the file could not be extracted from the restore point and that there was an unknown error in the system restore. I searched for the error code (0x8007045b) and as a workaround they said to follow the steps on the page (https://learn.microsoft.com/de-de/troubleshoot/windows-client/backup-and-storage/system-restore-fail-error-0x8007045b) to restart Windows RE. This should fix the problem and I can run System Restore without any problems. However, I cannot get into the Recovery Environment. Have tried numerous methods (https://www.ubackup.com/windows-11/windows-11-recovery-environment.html) except the last two to get into RE, all of which have failed. Do you have any idea what I should do in the idea?
I went to the routine of Removing / Rebooting / Installing several times, including just prior to generating the files that I sent you. There is no Remove nor Repair option after that when executing the MSI. From your observations, it seem like there is one or more orphan services and perhaps the manual removal will be the only way.
There is no Remove not Repare option upon executing the MSI, so apparently in my machine it is not detecting an installation. I went through the Remove / Reboot / Install routine many times without success. From your observations, this seems to point to an orphan service and may require manual removal.
Hi @kadiya,
Could you please check if your current graphics adapter has WDDM version below than 2.0.
Just run dxdiag.exe, click Display tab and check for WDDM version.
For more info please refer to “Windows 11/10 Desktop Duplication (mirror) option not available” chapter in the
https://forum.spacedesk.netuser-manual/#item_484
my graphics tablet: Huion 420
While I was drawing in krita for drawing, I took a break and turned off the pen and started surfing the internet. However, when I opened the pen, I couldn’t see the pen’s cursor. I noticed that the pen cursor was on the tablet’s screen and I tried to fix it from the display control panel, but it didn’t work and even though the huion’s screens show the computer’s screen as the main, it continued.
but it was fixed after removing the tablet to the computer and plugging it back in.
Thank you for the information regarding the older iPad 2’s. If that is the case, I am a little sad because your app home page states iPadOS 9.3 or later which gives the impression that the iPad 2 hardware would be compatible as long as it can run 9.3.5.
But also, it doesn’t really explain why installing the space desk app on an iPad Pro 12.9 1st gen (iPadOS 16) only installs spacedesk app version 1.0.49 which isn’t listed within the version history on the app’s home page. Shouldn’t this iPad model be able to install the most recent spacedesk app version 1.62 ? This IPad is also not managed and is just a fresh install from the app store.
Update: The services manager shows an entry for spacedeskService that indicates a “Failed to read Description. Error Code 2” message. I tried removing it Executing the sc delete SpacedeskService from an administrator command prompt but it does not remove this entry. FYI – Did this before and AFTER rebooting.
Hi Lea, thank you for your response.
Yes, I tried simple uninstall through Control Panel.
I also tried uninstalling using the msi installer. As a matter of fact, after running the remove option of V1.057, I tried each of the previous msi installation packages that I ever had installed and upgraded and that at the time were working on my laptop.
The versions I had were: 0.993, 1.018, 1.035, 1.047, and the current one, 1.057. Surprisingly, none of them install properly any more (same error). Each time, I ran the remove option afterwards, rebooted and tried the next one.
Version 1.035 was the last version before the upgrade to Windows 11 and migrated without issues.
Always uninstalled previous version using msi before installing new one.
Attached the files you requested
hello
i can not find spacedeskservice in the services.msc
but i can find spacedesk tray icon on my desktop.
i think that the problem is my pc did not douwnload the .exe : i have a galaxybook*
Hi @lobodelcaribe,
Have you tried just the simple uninstallation via Windows Control Panel, then reboot?
Or uninstall using the original old version of the msi installer?
What is the previous version spacedesk installed in your primary machine before you update to Windows 11 and to spacedesk v1057?
For further analysis, could you please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
i m sorry but i can not find these files
c :\Windows\System32\spacedeskService.exe
C:\Windows\System32\spacedeskServiceTray.exe
C:\Windows\System32\spacedeskConsole.exe
Hi @postbuzz,
Thank you very much for the suggestion.
Any updates in spacedesk Windows 10 Viewer will not be available anytime soon.
If you like you can use the Windows 7 (desktop version v0.9.39), this viewer at least does not have the pop-up notification upon exiting from remote control.
Hi @mripadwall,
Probably because Apple officially does not support updates nor installs of new apps on the below mentioned old devices and operating systems any more.
Source: https://developer.apple.com/support/xcode/
2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)
2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)
Hi @hww,
Can you please verify the following:
1. Check if you can find these files in your primary machine:
C:\Windows\System32\spacedeskService.exe
C:\Windows\System32\spacedeskServiceTray.exe
C:\Windows\System32\spacedeskConsole.exe
2. Check if spacedeskService is running.
Just run “services.msc”, find spacedeskService and check if the status is “Running”.
3. Check in your taskbar’s notification area if spacedesk tray icon is visible.
Please check the attached screenshot.
Hi @lmaodick,
OK. Next..
Nvdia ShadowPlay/In-game Overlay is currently enabled in your primary machine, could you please disable it (then maybe reboot) and try again with spacedesk.
if the suggestion above did not help, we also noticed several Indirect Display (same as spacedesk model) devices installed in your system.
In the Device Manager -> Display adapters, you will find these others display adapters:
USB Mobile Monitor Virtual Display
Parsec Virtual Display Adapter
IddSampleDriver Device (3 instances)
If you are not using any of these, can you please try to uninstall these devices one by one then try again with spacedesk.
Probably reboot your machine first after uninstalling each of these devices.
and when i ask my pc to fix
here the msg that i have
hello
i still couldn t find the spacedeskconsole.exe
here s the msg i got when i run the app
Hi @hww,
Thanks for sending the requested files.
Based on the logs, spacedesk v1057 installation succeeded.
And you can find the spacedeskConsole.exe in C:\Windows\System32 directory.
Are you sure that the installer fails? Did it show any error message?
Can you please also send us the screenshot of the installer asking for spacedeskConsole?
Here I put again a picture where it is written that “the configuration data for this product is corrupted” and the spacedeskmsi_trace.txt
Hi @hww,
Can you please send us the screenshot of the installer asking for spacedeskConsole?
Is this the first time you install spacedesk? Or do you already have a previous version and you are trying to update to latest version?
For further analysis, please also provide the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Looking forward to your feedback.
PS: We moved your post to a separate topic to avoid confusion.
Hi @lmaodick,
Thanks for sending your diagnostic logs.
Based on the spacedeskDiag info, your spacedesk display is detached.
Please try to ttach it by opening the Windows Display Settings, click the detached display (the grayed out one), then attach it by selecting extend or duplicate.
For assistance, please refer to Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.
hello; i tried to install spacedesk driver for windows11 and just before i run the app as administrator or (just open the app) it keeps asking for ( spacedeskconsole.exe) that i can not find on my computer
would you help me please!
Thank you!!
Hi @switchplay7149,
I see… that might be the problem..
Uninstalling via registry editor is not recommended (for advanced users only).
Next, please send us the msi trace during uninstallation using the v1050 msi.
Please use the spacedeskMsiTraceGenerate.zip from: https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0,
copy the v1050 msi installer inside the folder, then right-click (-> run as administrator) the get_trace.bat and enter the v1050 msi file name and try to uninstall/remove again so that it will generate a new spacedeskmsi_trace.txt, then please send it to us.
hello, i have a question, how can i turn off the text “disconnected – reconnecting to” on my phone when i turn off my pc?
i have a phone in my pc as temperature monitor and i dont want to open my pc every time when i turn it off.
File exceeds allowed file size
Thanks, I got the email. When I downloaded it from Dropbox and started it said “The configuration data for this product is corrupted. Contact support.” (windows error.png but in german) and I think I know what that might be. I have been desperately trying to uninstall the spacedesk driver via the registry editor as mentioned at the beginning. I deleted everything related to spacedesk in it. Is there maybe a way to restore it somehow, as with this I can most likely run the file without problems and initiate the uninstall.
Hai,
My not working setup was DisplayPort->hdmi(tv) and two iPads. Only extended workspace. No mater what.
After I tried a second monitor. Do I had, DisplayPort->hdmi(tv) and hdmi->hdmi(tv). Forced a win+p, got duplicate workspace. Added spacedesk and could choose which monitor I wanted to duplicate, iPad or second monitor.
@lea, I tried putting the tv on hdmi->hdmi and the iPads but that did not work either. (But now that works to)
For everything I try not to reinstall windows.
If needed I could post a new log?
Hai,
My not working setup was DisplayPort->hdmi(tv) and two iPads. Only extended workspace. No mater what.
After I tried a second monitor. Do I had, DisplayPort->hdmi(tv) and hdmi->hdmi(tv). Forced a win+p, got duplicate workspace. Added spacedesk and could choose which monitor I wanted to duplicate, iPad or second monitor.
For everything I try not to reinstall windows.
If needed I could post a new log?
