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17 3 月, 2022 6:50 上午 #6953
Hi @wulf,
Please try this modified version of the script here:
https://www.dropbox.com/s/lrreareb96quvnr/2022_spacedeskDiagnosticTool_v2.zip?dl=0
Same instructions above, this time the script should create “spacedeskDiagnostics” folder.17 3 月, 2022 5:50 上午 #6952Wulf参与者Hey I tried to run the script and it did run, however I got the error
ERROR: Description = Invalid namespace The filename, directory name, or volume label syntax is incorrect. Created folder "C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--\"
followed by the error repeatedly,
STEP 11: Copying log files File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File not found - spacedesk_logs 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File creation error - The filename, directory name, or volume label syntax is incorrect. Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2-- 0 File(s) copied File spacedeskregistry.txt already exists. Overwrite (Yes/No)?
There was no folder created and no txt files or such anywhere in the folder or on my PC.
17 3 月, 2022 3:18 上午 #6951Hi @jamesson,
Thank you very much for sending the diagnostic logs and a short video of the issue.
It seems that the issue is somewhere in the settings of your Photoshop, since spacedesk can already receive the Pen input properly with another app.Please check if the Pen Pressure is configured on your Photoshop brush settings.
reference: https://www.computerhope.com/issues/ch002027.htm17 3 月, 2022 1:25 上午 #6949Hi @09hjoesk,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
17 3 月, 2022 1:11 上午 #6948Hi @gennady46,
Can you also try opening up the Display Switch menu by pressing Windows key + P then selecting Duplicate? If there is no Duplicate option there, please send us the diagnostic logs for further investigation by following these steps:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– after a few seconds, switch Diagnostic Collection OFF
– click Save All Information button
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.Thank you!
16 3 月, 2022 11:40 上午 #6937jamesson参与者On my laptop (MX550) it worked! but on my computer (RTX2080 Super) it didn’t work… only in photoshop.. in Microsoft Paint it worked, despite not recognizing pen pressure
Attached is the drive diagnostic file
As you can see in the video, pen pressure works fine on the tablet and supported apps, but it doesn’t work on SpaceDesk
Vídeo teste SonarPen + SpaceDesk:
附件:
您需要登录才能查看附件。16 3 月, 2022 9:25 上午 #6935Hi @roland,
There are some workarounds that you can try, please check the Troubleshooting -> Network Connection -> VPN (Virtual Private Network) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_493.If it did not help, then there’s nothing else we can do but to disable your VPN for spacedesk discovery to work.
- 该回复由spacedesk Lea 于 2年、 6月前 修正。
16 3 月, 2022 9:05 上午 #6934Roland参与者Hallo,
seit ich den VPN Access Manager installiert habe, funktioniert Spacedesk nicht mehr:
“Primäre Maschine kann nicht erkannt werden”
Gibt es eine Lösung.
Roland16 3 月, 2022 7:43 上午 #6933Hi @leungzw,
spacedesk automatically configures the Windows Firewall to allow spacedeskService during installation, you can verify it via Control Panel\System and Security\Windows Defender Firewall\Allowed apps.
Maybe you can also try to manually create an Inbound/Outbound rules in the Firewall settings for spacedeskService.
spacedesk uses TCP port 28252.By the way, what is the current network profile on your primary machine? Public or Private?
Are both WiFi network on primary machine and cellphone have the same network band/frequency (e.g. 2.4GHz or 5Ghz)?16 3 月, 2022 7:06 上午 #6929leungzw参与者Network isolation is not activated on Router1.
I can ping my pc 192.168.2.229 on my cellphone correctly.
which port spacedesk use to transfer data? Is it related to firewall settings?附件:
您需要登录才能查看附件。16 3 月, 2022 5:37 上午 #6925Hi @leungzw,
For further analysis, could you please open the spacedesk Driver Console -> Diagnostics, then click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.16 3 月, 2022 2:09 上午 #6924Hi @jamesson,
Did you also calibrate the SonarPen? And allow the Microphone permission in the SonarPen settings?
If yes and it still did not work, please send us the diagnostic logs of this issue for further analysis.
– open spacedesk Driver Console -> Diagnostics in your primary machine
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (by sending several SonarPen input from your Android viewer)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.15 3 月, 2022 10:00 上午 #6917Hi @monky,
Could you please try the following on your primary machine.
– right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
– check if you find the Users or Authenticated Users and make sure it has Full Control access
If none, just Add -> Select a principal, then type “Users” and click Check Names and click OK
– Then make sure to check the Full Control access for the Users then click Apply -> OK.
After following the steps above try to run-install again the spacedesk MSI installer.15 3 月, 2022 8:43 上午 #6915Hi @wulf,
Thank you very much for sending the requested logs.
For the spacedesk Console app issue, we will release a potential fix for this issue in the next version.
For the display off issue, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/okjvl3v4g8xmknq/2022_spacedeskDiagnosticTool.zip?dl=0The folder contains spacedeskDiagnosticTool.cmd, just right-click it, then run as administrator.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created in the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.15 3 月, 2022 7:14 上午 #691314 3 月, 2022 7:48 下午 #6911Wulf参与者Alright, I tried to install .NET Framework and it said I already had it installed. Spacedesk is still not working.
附件:
您需要登录才能查看附件。14 3 月, 2022 9:05 上午 #6891Hi @angels11_6,
You can easily setup the layout of your video wall by setting the correct Position (X;Y) of each clients, in the Video wall settings tab (of spacedesk Driver Console).
For assistance, please check the Video Wall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/.14 3 月, 2022 8:52 上午 #6890Hi @wulf,
Could you please send us the current .NET Framework version of your primary machine.
Just run the Windows PowerShell as Administrator then type the command:Get-ChildItem ‘HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP’ -Recurse | Get-ItemProperty -Name version -EA 0 | Where { $_.PSChildName -Match ‘^(?!S)\p{L}’} | Select PSChildName, version
Then press the Enter send us the result via txt file or screenshot.
Please check this link for reference: https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10Could you also please send us the following for further analysis:
– Dxdiag.txt file – just run dxdiag.exe on your primary machine, click “Save All Information”
– C:\Users\Public\spacedeskSetup.log filePlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
For assistance, you can also check the Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.
14 3 月, 2022 6:02 上午 #6889Hi @pen1350,
Is it a flickering screen when you said “PC crashed for around 10 seconds”?
Can it still recover after disconnecting the spacedesk viewer?Can you quickly check in spacedesk Driver Console -> Diagnostics -> Incompatible Software, if Nvidia ShadowPlay/In-game Overlay/screen recording is active?
If it’s active, please stop/disable your Nvidia ShadowPlay then try again with spacedesk.If it did not help, could you please send us the diagnostic logs of the issue.
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (then disconnect immediately)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.14 3 月, 2022 12:54 上午 #6880Hi @armada45
Thank you very much for sending the diagnostic logs.
Based on the logs, you have splashtop display hook driver (lci_proxywddm) running on your machine. This product is currently not compatible with spacedesk.
You have to uninstall it, then reboot before you connect a spacedesk viewer.To uninstall, just open the splahstop Wired XDisplay Agent on your machine the click on Advanced, then Uninstall the Virtual display driver.
OR just open the spacedesk Drive Console -> Diagnostics -> Incompatible Software, then click the Uninstall button beside the lci_proxywddm driver, then reboot your primary machine.13 3 月, 2022 4:30 上午 #6866angels11_6参与者Hi,
I cannot figure out the display settings (in the video wall console) for my video wall. Please see attached video wall diagram with measurements etc.
Can you please help with the exact display settings I need to be putting into the spacedesk video wall console to effect a seamless display.
I want to display 1 image spread over the three monitors.Thanks in advance!
Angels
12 3 月, 2022 9:53 下午 #6864Wulf参与者I just installed Spacedesk for the first time and my Android I am using as a second screen managed to detect the server and connect, however it displays “Connected – Display OFF” and a black screen. I am also unable to open the Spacedesk driver Console, it appears in the task manager for a few seconds before it disappears, with no popup or anything like that at all.
11 3 月, 2022 11:58 上午 #6834PeN1350参与者I tried spacedesk with my Android Phone today, but I´m having an issue in which that happens when I´m playing games om my main screen. When I alt+tab to see another thing while the game is open, my PC crashes for around 10 seconds, becomes all black, my phone disconnects and then my PC continues.
Also, this only happened once, but there was a time that my PC completly froze and started beeping when I alt+tab’ed and required an hard rebootSpecs:
-NVidia GTX 1660 Super
-I have a three monitor setup11 3 月, 2022 8:08 上午 #6831Hi @janichols,
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4dRun the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v0987_BETA.msi here: {CE7DC976-85B4-45B2-BDEB-A2C7B5BCA18F}After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.
By the way, do you have third party antivirus software currently active on your primary machine?
- 该回复由spacedesk Lea 于 2年、 7月前 修正。
11 3 月, 2022 3:56 上午 #6826Apple pressure sensitive pen support is not yet available.
Currently spacedesk iOS Viewer only supports Sonar Pen https://www.sonarpen.com/Full pen support is currently only implemented on Android.
Android is the only spacedesk Viewer supporting the whole spacedesk feature set.
Eventually all features available on Android will also be ported to iOS on Apple devices.
This includes Apple pen. However, no official timeline yet.11 3 月, 2022 3:39 上午 #6825回复至: Slow mouse pointer
We assume that you are talking about spacedesk Viewer for Windows.
We are aware of the described (Ultra)VNC approach.
We will implement this feature as soon as a corporate customer will pay for it.
This is not expected to happen any time soon.In the meantime you could use the “Mouse as Touch” setting.
This uses the local mouse to raise touch events.
It is actually very close to the feature which you are requesting.
Please let us know how this works for you.10 3 月, 2022 9:47 上午 #6817回复至: Pointer troubles
Hi @elfik,
Thank you for sending the video, and for verifying that you are using a virtual machine as primary machine.
spacedesk do not officially support virtual machines. You can install it there, but we cannot guarantee that it will work properly.This is a known behavior of mouse pointer in virtual machines when there’s a second display connected.
We are actually not sure if this is a spacedesk issue or a limitation in virtual machines.10 3 月, 2022 1:13 上午 #6806Hi @spetsnaz,
Please check in the spacedesk Driver Console, click on Incompatible Software to see if any are installed in your server device. If there are, you need to uninstall them for Spacedesk to properly work in your device. If there are no incompatible software installed in your server device, please send us the diagnostic logs for this issue in order for us to analyze the cause of the problem.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect to server and wait for disconnection
– switch Diagnostic Collection OFF
– click Save All Information buttonSaving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you.- 该回复由spacedesk Renz 于 2年、 7月前 修正。
- 该回复由spacedesk Renz 于 2年、 7月前 修正。
- 该回复由spacedesk Renz 于 2年、 7月前 修正。
- 该回复由spacedesk Renz 于 2年、 7月前 修正。
9 3 月, 2022 4:45 下午 #6803话题: Slow mouse pointer
在论坛板块 spacedesk DiscussionsRobbeld参与者I have a suggestion for spacedesk, in that the mouse pointer can be rather slow on suboptimal networks. (Ultra)VNC has resolved this by showing the mouse target position instead of showing the transferred mouse pointer alone.
Could this be considered for this very useful software please?
Thanks,
Robbert9 3 月, 2022 12:47 下午 #6801话题: Purchase
在论坛板块 spacedesk Discussionsmshemeer参与者Hi Support,
I would like to purchase the space desk display driver SDK for integrating with one of our products, could you please provide me with the steps and details to get it?
9 3 月, 2022 6:47 上午 #6797Thank you very much for sending the log file. We are currently analyzing it. Can you please also send us the updated C:\Users\Public\spacedeskSetup.log and C:\Windows\INF\setupapi.dev.log too?
- 该回复由spacedesk Lea 于 2年、 7月前 修正。
9 3 月, 2022 2:07 上午 #6794Hi @kokko,
Routers can cause lags and latency. Bypassing them always improves performance.
Configure Windows 11 PC or iOS device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual9 3 月, 2022 1:59 上午 #6793Hi @lrbsb,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console app on your primary machine, then click the Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.9 3 月, 2022 1:34 上午 #6791回复至: Error code 2-5-6
Hi @azzy,
Could you please quickly check if there’s any incompatible software present on your primary machine. Just open the spacedesk Driver Console -> Diagnostics -> Incompatible software.For assistance, please refer to Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual
https://forum.spacedesk.netuser-manual/.9 3 月, 2022 1:04 上午 #6788Please rename the msi file name from “spacedesk_driver_Win_10_64_v1037_BETA (1).msi” to “spacedesk_driver_Win_10_64_v1037_BETA.msi”, then try again with the script.
8 3 月, 2022 8:06 下午 #6785回复至: Headless PC
oberon23参与者Thanks for the suggestion. I tried this but unfortunately when the pc boots it connects to the spacedesk monitor but still only as extended monitor and not the primary. Any other suggestion would be appreciated.
- 该回复由oberon23 于 2年、 7月前 修正。
8 3 月, 2022 3:24 下午 #6783Janichols参与者I downloaded spacedesk_driver_Win_10_64_v1037_BETA (1).msi and put it in the folder, ran the BAT and it produced the following:
spacedeskmsi_trace.txt=== Verbose logging started: 3/8/2022 9:20:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\windows\system32\msiexec.exe ===
MSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell DlgMSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (E8:BC) [09:20:22:752]: Resetting cached policy values
MSI (c) (E8:BC) [09:20:22:752]: Machine policy value ‘Debug’ is 0
MSI (c) (E8:BC) [09:20:22:752]: ******* RunEngine:
******* Product: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi
******* Action:
******* CommandLine: **********
MSI (c) (E8:BC) [09:20:22:755]: Note: 1: 2203 2: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi 3: -2147287038
MSI (c) (E8:BC) [09:20:22:757]: MainEngineThread is returning 2
=== Verbose logging stopped: 3/8/2022 9:20:22 ===8 3 月, 2022 3:18 下午 #6781Janichols参与者Thank you very much for sending the logs. We are currently analyzing it.
For further analysis, could you please download and extract the zip file here: https://www.dropbox.com/s/rqayx759wdwmye2/msi_trace.zip?dl=0
Inside the folder, please copy the most recent spacedesk MSI installer (v1.0.37) then run the get_trace.bat script file.
The script will execute the msi installer (to reproduce the installation error) and will automatically generate a spacedeskmsi_trace.txt file, then please send the file to us after executing the failed msi installer.There was no msi installer in the folder, only the BAT file to run the script.
附件:
您需要登录才能查看附件。8 3 月, 2022 9:43 上午 #6776Hi @panxinxin,
Can you tell us which spacedesk version did you install/uninstall?Is your primary machine monitor still displaying properly after spacedesk uninstall and before restarting it?
Can you try to boot your machine in safe mode?
For assistance, please refer to this link https://www.drivereasy.com/knowledge/how-to-enter-safe-mode-in-windows-10/#why8 3 月, 2022 2:35 上午 #6775Hi @janichols,
Thank you very much for sending the logs. We are currently analyzing it.
For further analysis, could you please download and extract the zip file here: https://www.dropbox.com/s/rqayx759wdwmye2/msi_trace.zip?dl=0
Inside the folder, please copy the most recent spacedesk MSI installer (v1.0.37) then run the get_trace.bat script file.
The script will execute the msi installer (to reproduce the installation error) and will automatically generate a spacedeskmsi_trace.txt file, then please send the file to us after executing the failed msi installer.8 3 月, 2022 2:12 上午 #6774Janichols参与者Thank you very much for sending the logs.
Based on the logs, you are trying to install an old spacedesk Driver version 0987.
Could you please try with the most recent spacedesk Driver (v1037) which is available on the website https://forum.spacedesk.net#download.I would install the most recent driver but as the title says, I cannot update the current driver. I get an error message which then rolls back the driver to the previous one. I’m not TRYING to install the old driver.
8 3 月, 2022 1:29 上午 #6772回复至: Headless PC
Hi @oberon23,
It seems to remember the last desktop mode (extension) even after you detach your primary monitor.
Could you please try the following workaround:
– attach your primary monitor
– connect the spacedesk viewer
– switch to projector mode / second screen only via display switch (Windows logo key + P)
– detach your primary monitor
Try to restart your primary machine this time without your primary monitor attached and just try to connect your spacedesk viewer.7 3 月, 2022 8:26 上午 #6765Hi @mikhal980,
Thank you very much for sending the requested logs.
Based on the logs, there’s a RPC_S_CALL_FAILED error (The remote procedure call failed) during spacedesk USB driver installation.One of the causes of this issue:
– failed installation/uninstallation of software that may have left invalid entries in your system
– improper system shutdown due to power failureCould you please try the following suggestions below:
1. Run services.msc then find Remote Procedure Call (RPC), and check if it’s running.
2. Make sure to install any pending Windows Update on your Windows Settings.
3. Your AMD graphics driver is not digitally signed, please try to repair/reinstall your AMD graphics driver. Just download the AMD Auto-detect tool here: https://www.amd.com/en/support, to update your AMD graphics driver properly.
4. Run Command Prompt as Administrator, then type the command: “sfc /scannow” and press Enter.- 该回复由spacedesk Lea 于 2年、 7月前 修正。
7 3 月, 2022 8:00 上午 #6764回复至: Installation error
Hi @nekona,
Thank you very much for sending the requested logs.
Based on the logs, your primary machine – Surface Pro X is an ARM-based tablet which spacedesk driver do not support.7 3 月, 2022 6:17 上午 #6763Hi @apollo163,
Is this only happening on spacedesk screen? Or also in your main monitor?Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console -> Diagnostics in your primary machine
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.7 3 月, 2022 4:00 上午 #6759Hi @itzzkaz,
Could you please check if there’s any incompatible software currently active on your Windows 11 machine?
Just run spacedesk Driver Console -> Diagnostics -> Incompatible Software.If there’s none, could you please send us the diagnostic logs for further analysis, just follow the steps below:
– click spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.7 3 月, 2022 2:03 上午 #6757Hi @romans,
You can easily do this by switching to Desktop Duplication (mirror) mode via Display Settings so you can remotely access your main monitor screen.
For assistance, please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.7 3 月, 2022 2:03 上午 #6756Hi @romans,
You can use your Spacedesk Viewer device as a remote desktop by duplicating your primary PC’s screen on the Viewer screen. For instructions on how to do this, please check our User Manual under the section “Configuration and Settings” -> “Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel” by clicking the link below:
https://forum.spacedesk.netuser-manual/#item_470
Thank you!7 3 月, 2022 1:54 上午 #6755回复至: Installation error
Hi @nekona,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
7 3 月, 2022 1:51 上午 #6754Hi @tymops,
Did you try to manually enter the IP address?
Do you have third party firewall software on your primary machine? Or maybe VPN (Virtual Private Network) currently active?
For assistance, please also check Troubleshooting -> Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/ -
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