I am experiencing 2 problems.
The first problem is that with the latest update (1.0.42), the on-off button for starting the spacedesk server only works once: I can activate the server once and then turn it off and then it will stay off despite sliding the spacedesk status button to ‘ON’. To get around this I have to open taskmanager and stop the spacedesk service. I’ve tried uninstalling and reinstalling (64-bit windows 10) with the same results, and repairing crashes at the last step.
The second problem is that my virtual display (android tablet) will be disconnected after some time (ca 10 minutes), displaying ‘connected – display OFF’, and I’m pretty sure the problem is connected to the spacedesk server on the primary machine, as restarting it lets the display connect again.
Hi @sihunqu123,
Current spacedesk does not support OverScan/UnderScan and it is not in our future feature list at the moment.
Can you tell us more about ovserscan/underscan issue on your side (maybe send us a screenshot of this issue) ?
Hi @conri99,
Thank you for sending the logs. It seems that the previous spacedesk uninstallation is hanging, specifically during spacedesk virtual HID driver unintallation. Please try to uninstall the previous spacedesk Driver manually by following the instruction in the Uninstallation on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual https://forum.spacedesk.netuser-manual/. Thank you!
Hi @conri99,
May we know what version of spacedesk Driver you have on your machine prior to your update to 1.0.42?
Also, for further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
If spacedeskSetup.log’s file size is too large to send, you may omit it. Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you very much!
Hi @mjb,
Please check if there’s a firewall setting on your Panda Adaptative Defense 360º, then try to add spacedesk in the exception list.
The following are the spacedesk details you might need for manual setting:
service name: spacedeskService
file path: C:\Windows\system32\spacedeskService.exe
TCP/IP Port: 28252
UDP Port: 28252
Also please check if spacedeskService is allowed on your Windows Firewall settings.
Just open the Windows Settings -> Update & Security -> Windows Security -> Firewall & Network Protection -> Allow an app through firewall,
then check the list if “spacedeskService” is checked on both Private and Public.
Hi @jackson,
Thank you very much for sending the diagnostic logs.
Could you please double check if spacedeskService is allowed on your Windows Firewall settings.
Just open the Windows Settings -> Update & Security -> Windows Security -> Firewall & Network Protection -> Allow an app through firewall, then check the list if “spacedeskService” is checked on both Private and Public.
By the way, what is your current Network profile on your primary machine?
You can check it on Windows Settings -> Network & Internet -> Ethernet, then click the connected network to show the Network Profile, if it’s Public or Private.
Hi @Spacedesk Lea,
1.Can you discover the primary machine/server on your viewer app?
Cannot detect any Primary Machine.
2.Did you get the “Unable to connect” box upon clicking the primary machine/server?
No.
3.What is your secondary machine/Viewer app? Android/iOS/Windows?
Android.
Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.
Please help me to figure out and slove this problem, thanks a lot.
Hi,
Last update of Panda Adaptative Defense 360º (8.0.20.0001 version) removed local machine endpoint firewall settings (even with an admin account/password) set to allow SpaceDesk.
Is there anything recommended specifically for this firewall to unblock SpaceDesk usage or it’s only a matter of setting the usual service and ports?
Thanks in advance for any help I could provide to my sysadmnin on this,
MJB
Hi @jackson,
Can you discover the primary machine/server on your viewer app?
Did you get the “Unable to connect” box upon clicking the primary machine/server?
What is your secondary machine/Viewer app? Android/iOS/Windows?
For analysis, please also send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
spacedesk SDK is used by world leading medical imaging device manufacturers, conference room equipment manufacturers, PC manufacturers and semiconductor manufacturers.
spacedesk SDK is a B2B (Business to Business) product which is only sold to corporate customers.
To proceed further, we need a full company name and address and a contact person within this company including telephone number. Just send an email to info(at)spacedesk.net Do not publicly post contact information here.
Hi Support Team,
I would like to purchase the space desk display driver SDK for integrating with one of our products, could you please provide me with the steps and details to get it?
Please email:chen19673@foxmail.com
Hi @lokki,
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
I deleted and reinstalled spacedesk, but when I tried to download this screen (The specified account already exists), how do I fix it?
Hi @Bulkhead,
Did the client fail to reconnect to the host, either manually or automatic?
Did you try to toggle OFF-ON the spacedesk status on our spacedesk Driver Console (found in the tray app or can be searched on the host machine), then reconnect the client?
Our latest spacedesk Driver BETA v1.0.41 has a new handling of disconnection issues. Have you tried this version?
Hello all. I have been using SpaceDesk for about three weeks and find it to be incredibly simple and very effective. I am running it with a Windows 10 (64bit) host and a Window 10 laptop (64bit). Both machines are connected to my network with a cable, not using wireless on either. The software installed easily and the client connects to the host as it should. All runs very smoothly for about 7 hours or so.
After about 7 hours, the NIC on my host machine (very robust host w/2GB NIC) drops its netwrok connection. The laptop no longer communicates with the SpaceDesk host but retains network connectivity and can access the internet.
The host however, drops the network entirely. I can resolve the issue by disabling the NIC and then re-enabling it.
It can be problematic to drop the connection without warning particularly if I am on a video conference or call (VoiP).
Can someone advise if there are settings I can adjust to prevent this from happening? For reference, I have adjusted the client settings to use the following:
Compression: On
Color Depth: High color
Quality: 74
Framerate: 30
I don’t see much in the way of settings on the host.
Thank you for your help!
Bulkhead
Second File for spacedesk Renz
Hi @nsyirah12,
Please refer to the Troubleshooting chapter of our documentation and check the topic, “Cannot discover Primary Machine” (https://forum.spacedesk.netuser-manual/#item_490). If this does not help, please try to switch the network profile to Private.
Hi @daveighka,
We had few connection issues when McAfee firewall is installed on the machine.
Could you please check if it helps to add spacedesk into McAfee’s firewall settings?
Open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please see https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg.
Hi @thingyman,
Thank you very much for the log files.
It seemed that you have vSpatial Remote Desktop Utility installed on your machine.
For now, spacedesk and vSpatial cannot coexist.
Hi Beast2040,
we are not aware of any recent changes in keyboard and mouse.
Which exactly was the last spacedesk version which did work for you?
Which spacedesk viewer are you using (iOS/Windows/Android)?
Hi @yakuza,
You may refer to the User Manual under the section “Troubleshooting” -> “Network Connection” and try the steps there. Also, you may try with a different device if you have any other devices you can use and see if the same issue is encountered. Another thing you can check is, in your iOS device, go to iOS device Settings -> Privacy -> Local Network, if there’s spacedesk and if it’s enabled. If you have already referred to the Manual and tried the other suggestions above, you may follow these steps for further investigation of the issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON, then wait for a few seconds
– switch Diagnostic Collection OFF
– click Save All Information button
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you!
Hi, I’m ASUS P1801-T Android 4.2 tablet user.
When touch positioning is absolute mode and screen is device specific resolution (my tablet’s resolution is 1920×1080), desktop screen is shown as full screen.
But the Windows Task bar area is just same as tablet’s navigation bar area.
When I touch the Windows Start button, the navigation bar is shown. I will never touch the windows start button.
How do I resolve this issue?
Does spacedesk have some settings to show navigation bar always and show Windows desktop in the screen excluded to navigation bar?
Hi @motto5476,
Ah ok, my mistake. Product code is not needed if you selected “Not Listed”. Just press Installing -> Next -> Not Listed -> View detailed Information, then check if there’s a potential issue/s detected.
Then try again with spacedesk installer.
By the way, can you answer some of our questions here:
1. Is this the first time you install spacedesk? Or you have previous version before?
2. Are you using an Administrator user account?
3. Were you able to install other msi installer aside from sppacedesk?
Can you please also try some workarounds suggested here: https://thegeekpage.com/installation-ended-prematurely/
Yes, the PC is the master.
On the other hand, if the auto-rotation in the viewer side is enabled, the viewer app will send it’s current display orientation back to server so the PC/server will acknowledge it and rotate it’s display screen accordingly (will be reflected in the Windows Display Settings).
In your case, if it’s in the mirror mode and the viewer rotates, it will send it’s orientation (e.g. Portrait mode) to the server and it will be rotated in the Windows display settings then spacedesk will send it’s rotated screen image back to the viewer.
This part of the instruction is unclear: “…..just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}”
1. Where/how do I get the product code
2. Where do I paste it? Seem like in registry editor, but I did not find that key: {A7749853-C2A7-4313-B46F-11AECF983D62}
Hi @thingyman,
May we request the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– Connect your viewers to your server to reproduce the issue raised
– switch Diagnostic Collection OFF
– click Save All Information button
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @motto5476,
Thanks for sending the msi trace.
We are currently, analyzing it.
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}
After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.
Hi @daveighka,
Thank you very much for sending the diagnostic logs.
It seems that you have Nvidia ShadowPlay / In-gameOverlay / screen recording enabled.
Please disable it via Nvidia GeForce Experience settings then reboot, and try again with spacedesk.
attached! (As an aside, I had previously downloaded splashtop earlier today, but uninstalled it before installing spacedesk, and tried finding the driver after I uninstalled it and couldn’t find one. Also deleted everything in my recycle bin.) Looking forward to your reply!
Hi @daveighka,
please check the spacedesk tray icon in the notification area in the task bar (if you find it just click it), please check the attached screenshot for reference.
Another way to open the “spacedesk Driver Console” app is by searching it in the Windows Start Menu.
Hi spacedesk Lea, I clicked on the tray icon… and there’s no diagnostics on any kind of side panel. Please advise where to find this ??? I know I’m not the only one that’s struggled with these same instructions in previous posts for the same error. I really appreciate any instruction, and apologize if this occurs as a dumb question, but I can’t find what you’re asking for..
Hi @daveighka,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello & thank you for your help in advance!~
I just downloaded spacedesk on both my desktop and tablet, and shortly after connecting my tablet got an error message error code 2-5-6 and error info 0-5-8. Can someone please help me? It only connects between 30 seconds and a minute and then I either have to reconnect, or the network gets lost and I have to restart my tablet. I have Windows 10, about to update to Windows 11 tonight…
Attached the generated spacedeskmsi_trace.txt as per instructions
Hi @motto5476,
Thanks for sending the logs.
For further analysis, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder
PS: We moved your comments in a separate topic to avoid confusion.
Attached zip-file, excluding – spacedeskSetup.log file located in C:\Users\Public – which could not be found
Hi @hhh,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue (error code) to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Never mind, I had to system update my PC and re-install spacedisk, everything is working, Ihave tested an application, is working fine, except a small bug, but it is not on your end.
Thanks so much, best regards, the issue is solved.
yes, please send it to androidapp@spacedesk.ph
2. Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?
2.
– Cleared Windows Display Settings
– Auto-Rotation Off: now the PC display doesn’t rotate anymore but also the iPad display doesn’t rotate. But the iPad display should rotate, only the PC display shouldn’t rotate.
3. yeah I know, if auto start is set on, then the Console starts automatically and all is fine. But if you don’t want to auto start then you must remember that after launch of Spacedesk to also start manually Console
When using the TV(whose OS is Android) as the spacedesk client, some TV has an OverScan issue. While I don’ find any OverScan-related setting on the spacedesk(both client and server). So could you please help to add this feature, thanks?
Hi @abossart,
2. Can you please try the following:
– open spacedesk Driver COnsole -> Control -> Clear Windows Display Settings
– switch OFF the auto-rotation in the viewer settings before connecting
3. spacedesk Server is always ON and set to auto-start (at system boot) by default (unless you manually switch OFF the spacedesk status and uncheck the auto-start check box in the spacedesk Driver Console configuration).
1. you are right swapping the iPad from left to right side of the PC worked then with moving the cursor to iPad.
2. the problem is that one should be able to rotate the iPad independently. The PC display should not rotate at all. I need to rotate the iPad if I want to write on the iPad as the case cover elevates the iPad at the back a little so that I can write easely. If I then want to use the iPad for a meeting presentation I’ve to rotate the iPad so that it stands freely on its free stand
3. Yes one can start the Console manually but you need to remember to set “Spacedesk ON” after you launched the Console. This should by default be to ON – or at least have the choice to set the default value.
Thank you!
Albert
Hi @borsentesi12gmail-com,
Wired connection via HDMI cable is not possible.
To improve the performance, you can try any of these connection type (whatever is applicable in your setup):
– WiFi Direct/Wifi Hotspot (for Android/iOS/Windows client device)
– USB Tethering (for Android/iOS client device)
– Network Cable / crossover ethernet (for Windows client machine)
– Android Debug Bridge Cable (for Android client device)
For details, please check Performance tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @abossart,
1. Are you sure that you cannot move the cursor to your secondary display?
Did you check the display position (via display settings window) if you are moving the cursor/window in the correct direction?
Maybe your second display is on the other side of your primary display?
2. If auto rotation is ON and spacedesk display is set as Desktop Duplication/Mirror, once you rotate your secondary display it will also automatically rotate your primary display.
Make sure that you rotate your iPad device in landscape orientation.
Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?
3. You can search and access the “spacedesk Driver Console” via Windows start menu in case automatic start is disabled.
Hello there, i’m currently use spacedesk using wireless connection and it’s very laggy.. I want to try wired connection using hdmi cable, but my viewer laptop doesn’t have a hdmi port, but only have lan port and vga port. is there any possibility to wired connect from vga/lan port to hdmi port?
thanks 🙂
Downloaded Spacedesk and ObjectDock ($5) for the sole purpose of creating a persistent app and shortcut launcher to use on a small tablet.
The tablet is low hardware Onn tablet with Android Go ($50 at Walmart). I installed Spacedesk and it behaves as a third monitor. Such great software! Setup is basically effortless. I couldn’t believe how easy this setup was.
The PC is a Ryzen 5 system with Windows 11.
I installed ObjectDock on the the PC and setup a tabbed dock (one tab) with shortcuts to various apps. Because of Spacedesk The touchpad works as it should and it’s the perfect touchpad app launcher for my rig. Very handy and worth every penny!
Pictures: https://ibb.co/3pwqGsF
Hi @luiz-antonio,
Have you tried adding the spacedesk in the exception list of McAfee Firewall?
If not yet, please try it.
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
