I see.. thanks for the info. We are glad that spacedesk is now working on your side.
I had got my problem there is setting know as turn off the trackpad as soon as a mouse is connected. As secondary screen was a touch device it treated the secondary device connected to a mouse. As soon I toggled that setting to off Spacedesk started to work as intended.
Hi @gfix,
So far We cannot reproduce this issue on our side.
Is it USB tethering or Android Debug Bridge cable connection?
For further analysis, could you please send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> click Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Before I install the name called “aida64”,the spacedesk can good to work.I don’t know if it’s because of this.
When my iPad connected my PC,I can’t finde the another screen in Windows Display settings，and spacedesk Status is ON
Thanks
Hi @usernameak,
Thanks for the feedback.
Now I see.. you have a pen with two tips.
Current spacedesk Windows 10 Viewer does not support eraser input at the moment.
Hi @wuzhengxuan,
Could you please check in the Windows Display settings if there’s a detached display. If it’s there, please attach it by selecting the Extend or Duplicate.
For details, please check the Configuration & Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.
HI, @spacedesk Lea
I changed my diagnostics
Thanks.
> Did you enable the Pen output in the spacedesk Viewer settings -> Remote Control?
Yes.
> On which drawing app? Paint? Photoshop?
I specifically tried Photoshop and Krita. It works fine on the machine I’m connecting from, though.
> Is the issue only in pen eraser? how about the other drawing tools e.g. pencil, brushes, etc?
I think you might’ve not understood the problem. My pen has two tips – one for drawing, one for erasing. It seems like Spacedesk simply doesn’t distinguish them.
Hi @log,
For further analysis could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi Spacedesk Lea,
I have disabled the In-game overlay of Nvidia Geforce Experience and have attached a screenshot regarding the same. Also I had also generated a new log after disabling the overlay. Please find both attachments below.
Please provide some solution for this.
Hi Spacedesk Lea,
Can you give instructions of how to disable Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience window)
Hi @nightmare-maxwell,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @nirbhay,
Thanks for sending the diagnostic logs.
Could you please try to disable the Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience window) on your primary machine?
Then please check if the mouse still freezes upon spacedesk connect.
Hi @supchek,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @pluto,
Thank you very much for sending the logs.
Please try to reboot your primary machine and try again with spacedesk Driver 1.0.46 installer.
Hi @wuzhengxuan,
Unfortunately *.7z file is not allowed as attachments.
Could you please follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
So when I first try this app. It worked amazing for the first time, But I lost connection cause I was too far from the router or it lost connection. But I can never get it to re-connected. It can’t even connected to the manual IP address that the Spacedesk DRIVER shows in my PC. How do I connect my Phone to my PC again after first connection failed?
Windows clipboard gets disabled while using spacedesk in USB mode, but seems like working well in wi-fi mode
My spacedesk installation always fails. I have attached the logs and dxdiag. Any ideas?
Hi Spacedesk Lea,
I am also facing the same issue as @MdA. As soon as I connect with my mobile phone with the computer the mouse stops working. After disconnecting it works fine.
Here is my configuration.
Windows 10 Home Version: 10.0.19044 Build 19044
Spacedesk Driver Console version: BETA RC Version 1.0.46
I have followed your above instructions of generating diagnostic log and have attached the same.
Please provide some solution for this.
Hi,
I have a problem with this error (Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01). I can’t connect my tablet and phone with Spacedesk. I used in past Spacedesk, and everything was good, but today when I restarted Windows to factory settings (I have windows 11) with disks and I installed Spacedesk again on my PC, I can’t connect! Windows tells me:
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected – Incompatible Display Hook Driver!
Attached is a compressed zip folder with diagnostics
I need help
Hi @log,
I see.. can you quickly try to disable the touchscreen and only enable the pen in your spacedesk Android Viewer app -> Input devices settings?
And check if it still freezes your primary machine..
Hi @lenny,
Ah I see.. if you want a lower resolution, you can select a lower custom resolution in the spacedesk iOS Viewer settings, then you can switch the to that lower resolution via Windows Display settings OR just uncheck the use of native resolution in the Viewer settings so it will automatically use the custom resolution.
Hi @ouyangyinling,
Thanks for sending your dump file.
The problem seems to be the USB driver used by the mobile phone for USB Tethering. Please check the attached dump analysis.
Can you check if there is maybe a newer version of this mobile phone USB driver and try to update?
In some cases, when spacedesk is connected over USB tethering connection, the USB driver used by USB tethering network causes a BSOD crash.
Please try to update the Windows USB driver via Windows Update.
Hi @lenny,
Thanks for sending the diagnostic logs.
We noticed that on your second diagnostic info, your iPad client was assigned to Wall2 / WallIndex set to 2.
And that’s why it’s displaying a zoomed in imagae because the screen is only displaying the 1152×864 portion of the Videowall 2 which has 4K resolution (3840×2160) by default.
Try to right-click the client connected in the spacedesk Driver Console and select -> Unassign, to switch it to extension mode then the touch should work again.
FYI: The touch screen on spacedesk currently not supported if the viewer/client is assigned to a Video Wall.
Just to be sure, I tried again. Cleared all settings and walls, deleted all spacedesk folders, uninstal driver, restarted laptop, deleted app from iPad. I reinstalled and without any settings touchscreen and keyboard work. I created Wall, just changed iPad resolution from spacedesk driver – Wall and Control settings, but again touch screen and keyboard not working. The good thing is that at least the mouse works noticeably more stable at a lower 1152×864 resolution.
hi
i’ve already try with spacedesk Windows 7 Viewer (desktop version 0.9.39),and it worked,thank you!
Getting to the crash takes a few weeks of actively using the remote screen a few hours per day without restarting SpaceDesk. The 17TB in my screen cap was about a week after updating to 0.46. Between the timing and the tendency of most computer things aligning with powers of two, I’m guessing the out-of-memory system collapse happens at either 32TB or 64TB on my setup. The system runs out of physical memory tracking virtual memory that gets allocated on every screen update but never actually used.
Technically, the system didn’t quite crash back then. The OS terminated processes left and right to free up memory and put the system in an unusable state where attempting to do anything resulted in out-of-memory errors until enough of whatever was still running got OoM-crashed on shutdown to free up memory for the remainder to shut down normally.
Hi @1205061869qq-com,
Can you please try with spacedesk Windows 7 Viewer (desktop version 0.9.39)?
It’s a newer version than the Windows 10 Viewer from Microsoft Store.
You can download it directly from the website https://forum.spacedesk.net.
Hi @lenny,
Thanks for the feedback.
For further analysis, can you please send us the spacedesk diagnostic files with the settings changed.
Just recreate the settings (with viewers connected) where touch did not work then open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have tried “Save All Information” three times and the designated output folder remains empty even after installing DebugView, running debug mode for the few seconds it takes to get 20GB of “Dedicated video memory” by wiggling a window on the remote display and turning it back off before clicking the button.
If it is a systemic problem, it shouldn’t take more than a few seconds to duplicate:
1- connect a remote display
2- open Task Manager in detail view showing dedicated GPU memory
3- wiggle a window on the remote display
4- watch the dedicated GPU memory rise by ~1GB/s for as long as the window is being wiggled on the remote display
The first time my computer mysteriously crashed from running out of memory was about a year ago. Whatever the issue might be, it isn’t a recent development.
I found DebugView’s log where SpaceView dumped its unpacked copy. No activity in there beyond the initial display connection chatter.
Since it is a VRAM-related issue, it is likely worth mentioning that I am using a GTX1050.
Hi @invaliderror,
Thank you very much for reporting this issue.
We are currently investigating and trying to reproduce this issue.
For further analysis, could you please send us the diagnostic info of your primary machine?
Just open the spacedesk Driver Console -> Diagnostic -> Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
On first install from spacedesk driver on my laptop I enabled mirror mode. Then I got a true mirror image with everything mirrored and text unreadable. I changed the resolution everywhere to same as first display 1366×768, but on the second iPad display image enlarged, the touchscreen doesn’t work, neither does the keyboard. I put everything back to the original resolution of the iPad 2048 x 1536, and image became normal, but the touchscreen and keyboard didn’t work. I created 3 walls and played with the settings from there but touchscreen doesn’t work either. I uninstalled spacedesk and everything was ok without configuring anything. Then I tried just changing the iPad display resolution to a lower 1152 x 864, but the image zoomed in again and the touchscreen didn’t work. Reinstalling again and I dare not open eiter the settings on app drivers or HTML5 as touchscreen and keyboard worked now.
Hi @avitmechanic,
You can try to disable the touchscreen input in the spacedesk Viewer Settings.
In Task Manager, the amount of “Dedicated GPU Memory” reported as allocated to SpaceDesk keeps growing at a rate of about 100MB per screen update on the remote display. In the attached window capture, SpaceDesk has 19.4TB of hypothetical memory assigned to it so far, which is almost 1000X my total system memory. If I wiggle my mouse on the remote display, the allocation goes up by about 1GB/s.
I have to periodically restart SpaceDesk to forcibly free all of that ghost memory allocation since it will eventually cause my system to crash from running out of memory, presumably from tracking all of the meta-data for the stray allocations.
Anyone else seeing GPU dedicated memory creep up like this?
Hi @zirin,
spacedesk Service Tray Window can only be hidden during runtime by clicking the View -> Hide taskbar icon -> click “X” button to close.
It will always pop-up whenever there’s a new viewer connection or after PC restart.
This is the current design in the spacedesk Service Tray to indicate that there’s a new active spacedesk connection (in case there’s an unauthorize connection) since security feature is not yet available.
Hi @npetroff,
Thanks for sending your diagnostic logs and for checking the router settings.
Can you easily try to ping the IP address of your secondary device from your primary machine (vice versa) to check if both PC/devices are reachable to each other?
By the way, which spacedesk Viewer app are you using? Is it Android/iOS/Windows?
Hi @wahab,
Unfortunately, we cannot download your attachment, *.7z is not allowed.
Could you please follow the steps below on how to get the diagnostic logs for this issue for further analysis.
– open the spacedesk Driver Console app -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue then disconnect manually
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
How to disable the appearance of “spacedesk Service Tray Application” in the taskbar when Windows starts
Hi @log,
Are you using the most recent spacedesk Driver v1.0.46?
Which screen is frozen after pen input? Is it the secondary viewer screen only or also the main monitor?
Hi @bensmir,
Your setup looks good.
There shouldn’t be a problem with spacedesk connection with your crossover ethernet setup.
Hello, I have 2 windows 11 computer, connected by an ethernet cable. I setup the IP4 adress for that ethernet connection as so :
– Computer 1 : 192.168.0.92 and 255.255.255.0
– Computer 2 : 192.168.0.90 and 255.255.255.0
I did that because I also use that ethernet connection to transmit MIDI data from computer2 to computer1 with rtpMIDI
I use spacedesk viewer on my computer 2 to recieve the windows session display from computer 1, will this be a problem ? Or can I do both with my ethernet cable
Thanks
Hi @louisa,
You can easily switch the spacedesk display to Extension mode via Windows Display Settings or via Display Switch (Windows logo + P hotkey).
For assistance, please read the Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.
https://forum.spacedesk.netuser-manual/
Hi @soundblaster,
Could you please quickly try this: run services.msc on your primary machine, then find spacedeskService and try if you can easily stop-start it.
For further analysis, please go to spacedesk Driver Console -> Diagnostics, click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
When I turn Spacedeck status on in the driver console, go somewhere else in the menu, come back, it’s off.
Not only that, I cannot connect in the app with detection or IP
Hi @james,
On which drawing app did you try to use spacedesk with Sonar Pen? Is it Photoshop?
Hi @vickyscalling,
We are currently fixing the attach button. In the meantime, could you please the spacedesk Driver Console -> Network, click the adapter interface underneath and check its Network profile, if it’s private or public.
If it’s public, please try to switch it to private via Windows settings -> Network & Internet, click your current network then on properties -> select Private.
Hi @kabo,
We are currently fixing the attach button.
In the meantime, could you please open the spacedesk Driver Console and check for any Incompatible Software underneath Diagnostics.
For further assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
Hi, I am trying to use SonarPen on my Android tablet (Fire HD 10) with spacedesk, however spacedesk keeps telling me that SonarPen is not connected even though I have calibrated it, enabled it in the client and plugged it in, and even when I redo those.
I can still use it for touch input but its pressure sensitivity will not be registered.
Connection method: Wi-Fi (I will try anything, but I don’t think networking is related to the problem)
Host specs:
OS: Windows 10 Professional 64-bit
CPU: Intel i5-4590 (Quad-core 3.7Ghz)
GPU: nvidia GTX 1050 Ti (4GB vram, monitor resolution 1920×1080)
RAM: 16 GB
Client specs:
OS: Fire OS 7 (Android 9)
CPU: Mediatek MT8183 Helio P60T (Octa-core 2.0Ghz)
GPU: Mali-G72 MP3 (?)
RAM: 2 GB
