Sorry in advance if this question has been asked before but …
Do any know when the next update for space desk viewer on the Microsoft app store is coming, because I want to know when proper multi-touch will be added to windows like in android.
also, will you ever add Virtual-Key Codes support for windows media keys.
More things to ask for:
• a Realtime quality slider into the viewer?
• an audio only stream mode
• an even lower YUV setting like 4.1.1 or even 4.0.0
Ok thank you. Changing resolution is locked in Spacedesk. It is unlocked in other app and I can go as high as my main monitor’s resolution.
Display goes from excellent to extreme low frame rate (varies slightly between wifi and usb tether)
This is basically a bug report, but if there is a way to fix it, I’d be glad to hear it.
On: Android (Amazon Fire Tablet 8 HD+) (client) and Windows 10 Pro (server) (1.10.50)
Connection type: USB tether or Wifi
How to reproduce: On Android (Amazon) push the home button. Then push recent apps and select Spacedesk. Repeat between 2 and 10 times (varies). (I think switching to a different android app also has the same effect)
On USB tether: Frame rate will drop to about 1 frame per second. As far as I have observed that is as low as it gets.
On Wifi: several frames displayed, approximate 1 second freeze. Indefinite repeat.
How to resolve: Disconnect and reconnect to server or restart android app.
This bug is not critical, but it is annoying, especially for those of us that need to do other things on our phone/tablet while using it as a computer display. If this could get fixed I would appreciate it greatly. I love your software.
If you cannot reproduce this issue readily and want logs or anything, let me know.
Thank you,
Mal
So, I got it to work setting custom resolution to 1440 x 900 It now can dock, however it’s not ideal because it’s lower res. I can’t go higher than this resolution.
The other app allows keyboard to dock using native resolution of tablet 1200×1920. I can even set to different resolutions from windows display settings and still have keyboard dock. Whereas using spacedesk the windows display setting the resolution is locked to what was set in android app. 1440 x 900 for example.
I am using an 8 inch 1080p tablet by the way.
I have attached diagnostics.
Hi @wuttrin,
What is your iPad’s model and iOS version? Is it Wifi only or with cellular?
Do you have VPN (Virtual Private Network) active? If yes, please disable it.
Do you have any third party antivirus/firewall software? If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.
What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.
For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @mintogo,
Current BETA version can be used for free until the expiration date. This applies to business and private users.
Licensed version will become available as in-app-purchases from the app stores (Windows/Android/iOS).
Possibly there will always be a basic free version, too.
For info, please also check the “Future Release Schedule” info in our website https://forum.spacedesk.net.
Hi @eloss,
Unfortunately, no plans to support devices with older Android version (4.1 – below) as secondary machine.
For info, please check System Requirements chapter in the user manual https://forum.spacedesk.netuser-manual/#item_445.
As an alternative, you can use spacedesk HTML5 Viewer on your old Android device.
Just open a web browser (e.g. Google Chrome) then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Keep in mind that this HTML5 VIEWER is much slower than our native apps on Android, iOS and Windows.
This is due to technical limitation of HTML5/Javascript.
Hi @candeman,
please go to spacedesk driver console in your primary machine and click both ‘clear spacedesk settings’ and ‘clear windows display settings’ then try connecting it to the viewer again and see if you can now dock touch keyboard on your screen. if the issue still persists, try setting your desired resolution in the spacedesk viewer settings by spacedesk viewer > settings > resolution > disable ‘use native android device resolution’ > click ‘Choose custom resolution’ > then see if you can find your desired resolution choose it on from the options then click apply. if the problem is still observable, you can try other resolutions that offers the dock keyboard feature in ‘Choose custom resolution’
also, please send us the diagnostic logs of this issue by following the instructions below.
– Open spacedesk Driver Console
– Go to Diagnostics then click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Primary machine uses 23 inch 2k(2560 x 1440) monitor. I am able to dock keyboard on main monitor. I’m using extend mode, disabling main monitor when I connect to virtual monitor.
Like I mentioned earlier, it works on competing virtual monitor software, docking and conforming to size of screen. With Spacedesk keyboard only floats and doesn’t scale in size as it does in competing software. The small floating keyboard is much smaller at max size in spacedesk as compared to the other app. In the attached images keyboard has same system settings, but sizes are much different.
Hi @jloughran,
For further analysis, could you please send us the diagnostic logs of the issue:
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dthomason,
Thank you very much for sending the diagnostic logs.
We are currently analyzing it.
However, the diagnostic files collected are missing some files (e.g. spacedeskDiag.txt, *.etl files) which we also need for analysis.
Could you please double check or maybe try again?
We are running Mawi devives with spacedesk acting as the go between. We thought we were having pc issues as we kept disconnecting from spacedesk then we would be reconnecting to server or would have connected display off. We then replaced the NIC card and the cabling between devices. This didnt do anything. We then spoke with MAWI support and updated spacedesk both on the server and on the clients side (apk). Again this did not fix the issue. We then replaced the PC with one we had in storage but the issue is still the same.
IS there something we can do to help narrow down what is causing these issues and it seems when we get the spacedesk x10 no driver error the issues begin and we loop for a while.
I have logs but cant make much out of them.
Hi @dthomason,
Thanks for sending the image.
Aside from the auto-rotation in the spacedesk settings, did you also enable the auto rotation of your iPad in the device settings?
For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
So I am not able to rotate the iPad to portrait mode I have tried auto rotate in the spacedesk settings in the iPad and turn it off. Windows 10 is greyed out in the display options. So not sure what other options to try any help would be appreciated.
I have windows 10 and have iPad mini 2 and when I connect I am not able to change the rotation of the tablet. It’s stuck in landscape mode. The windows display setting to rotate the monitor is greyed out. I have auto rotation on inside the settings of spacedesk client on the iPad. Any help would appreciated.
Hi @pandinyt0,
Is your phone Android or iOS?
Do you have VPN (Virtual Private Network) active? If yes, please disable it.
Do you have any third party antivirus/firewall software? If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.
What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
It it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.
For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @kaspar,
Thank you very much for sending the diagnostic logs.
Based on the logs, you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.
Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine (just run devmgmt.msc)
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON
If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.
Hi @hungductdm,
Yes, it’s not possible to use an external monitor as secondary machine (it requires to have an operating system e.g. Windows, Android, etc.. to be able to install the spacedesk Viewer app).
Current spacedesk BETA version does not support HDMI/USB-C connection. It operates over local area network connection only.
For more info, please check system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @spacedesk Christian
Moderator
I’m using the Android version
extend/duplicate/second screen only causes this problem
Both the computer and Android are up to date
Unlike other people’s problems, I only had this problem by clicking on a Quicker item on my touch screen. It is normal when clicking on other programs, and the mouse can normally click on Quicker when this issue arises.
You can also click on Quicker normally after restarting Quicker.
Others are more like the left mouse button doesn’t click on everything.
I just tried turning off both advanced mouse trigger and left button assist and found that it didn’t make the problem go away.
I will keep the advanced mouse trigger and left button assist off for a while and will let you know if there is new information, thank you!
What is the timestamp of the current MEMORY.DMP in your machine? Can you verify if the current timestamp of the dump matches the time when you last encounter the system crash upon spacedesk disconnect?
Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?
Hi @wlioi,
upon investigating the issue, we found out that there is a similar bug reported in the quicker forum which pertains to troublesome left click function while quicker is turned on. it has been a known issue in quicker community for a while now, https://getquicker.net/QA/Question/10527 which means spacedesk drivers might not be the culprit afterall.
however, we can suggest this following workaround:
1. please check your version of quicker and update it to the latest version.
2. you can try to disable all mouse rules you have created which can be found in advanced mouse trigger settings.
Hi @sam07,
I see..
It’s possible that the black screen is caused by your outdated graphics adapter.
To verify this theory, could you please try to update your AMD graphics adapter to Microsoft Basic Display (temporarily). Just follow the steps below:
– run devmgmt.msc to open the Device Manager
– go to Display adapters -> AMD Radeon HD 6520G
– right-click -> Update driver -> Browse my computer for drivers -> Let me pick from a list of available drivers on my computer
– select Microsoft Basic Display Adapter then click Next to proceed
After the steps above, open the spacedesk Driver Console -> Control -> switch spacedesk OFF-ON, then try to connect your viewer app and let us know the result.
To restore your AMD Radeon HD 6520G driver just follow the same steps above, then just select “AMD Radeon HD 6520G”.
Hi @vixvix,
You can easily disconnect the spacedesk iOS viewer app by pinching the screen.
Hi @redmask,
Thanks for sending the diagnostic logs.
Can you please try to add spacedeskService in your McAfee Firewall settings (and in 360 Total Security if setting is available)?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
Then check if the disconnect issue after 1 minute will still happen.
If it happens, could you please send us the diagnostic logs of the issue upon disconnect. Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue (until the error code appears in the viewer app)
– switch Diagnostic Collection OFF
– click Save All Information button
Hi @eva-s,
Thanks for sending the diagnostic logs.
Could you please try to change the current network profile of your primary machine to Private?
Just go to Windows Settings -> Network & Internet -> Properties, under Network profile, select Private, then check if your viewer can discover now your primary machine.
Also, please try with the most recent spacedesk Driver v1.0.50 available on the website – https://forum.spacedesk.net
Then check if you still have the same issue.
Hi @shiin,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dmanz56,
Strange.. if it’s a system crash there’s should be a dump file in C:\Windows\Minidump or a C:\Windows\MEMORY.dmp.
If it’s a user mode driver crash there should be a dump file/s in C:\ProgramData\Microsoft\WDF.
Dump files are automatically generated and will not be deleted unless users manually deleted it.
In the diagnostics you sent, I only noticed a recurring application crash of Pilot2ATC_2021.exe
Maybe this is the one crashing upon spacedesk disconnect and causes the PC to freeze.
Have tried waiting for the freeze? Maybe it can recover after a few minutes?
Hi @eva-s,
For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have just tried what sebyte suggested and it worked. Thanks. If you haven’t done it yet then go I to appstore then purchases. Find spacedesk and click to download it. Give it a second and it will ask if you want to download the latest compatibility version for your device. Click yes and it will download it. Hope this helps
@cofh
Which person above are you asking regarding downloading “ historical version of ios “ ?
My response is how to download old version of SpaceDesk viewer for iPads running on IOS versions earlier than 9.3.5.
Sebyte
May I ask how you downloaded the historical version of ios？
what is the last version available on your spacedesk
…To be clearer: in the spacedesk app the connection is there, but not in the Windows display settings of your primary machine.
This problem only comes up in quicker
And it’s just turned on, there’s no problem
It will appear after being turned on for a while
The length of this period is uncertain
The author of the Quicker article said it was probably a matter of insufficient access.
Tried to set spacedeskservice.exe to open with administrator privileges by default，still so.
The video presentation can be viewed at the attached link
my last normal use version is a
spacedesk version 1.0.44 and ios11.4 normal use available
Hi Lea,
Thanks for trying to help, but I tried that multiple times and multiple ways. No good. The Spacedesk client can no longer see the server once it has disconnected and reconnected.
I was going to update my post but it was waiting for moderation before being posted. To the best of my ability to determine from seemingly endless searches… This is not fixable unless your android device has root. Android acts as the dhcp server for the usb tethered connection, and the file you need to edit is under system/etc and therefore inaccessible to those of us using something that can’t be rooted.
Hopefully someone out there knows another way, or at the very least someone in need finds this post and either has root, or can save themselves a lot of time and effort banging their heads into their keyboards.
but if anyone can make this work, please let me know
Thanks for everything
Hi @sabine2022,
You can use the spacedesk HTML5 Viewer on your iMac.
Just open a web browser then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine (Windows laptop).
Hello, is it possible to use my Imac 2015 to connect to my windows laptop using spacedesk? Thanks in advance, Sabine
I am having the same problem. I use several old iPads as touch screens in a flight simulator. Today I accidentally deleted the SpaceDesk app from a Mini running ios 9.3.5. This had worked for over two years without a problem, and does on two other iPads on 9.3.5. I went to the Apple store to download and a popup told me that the iPad was not compatible.
In your tech spec it says that you need at least ios 9.3.0, which I do have. This is critical for me in my work on flight simulation. I changed from Duetto SpaceDesk several years ago as Duet could not handle the number of screens I run. See photo below.
I would be happy to find a solution quickly.
Sebyte
Hi Lea! Thank you for your prompt response.
1. I tried to do your 1st set of instructions and I was able to save 6 files in total. Please see attached.
2. The viewer/client was not disconnected in the spacedesk Driver Console before I switch the diagnostic collection to OFF.
3. I added it in my Mcafee firewall and my viewer/client cannot detect my primary machine (server). I tried manually adding it but still cannot detect.
Hi @alxs0n,
Thanks for sending the diagnostics, but only 2 files are in there. Other files are missing (e.g. spacedeskDiag.txt, *.etl files, etc..).
Did you notice if the viewer/client is already disconnected in the spacedesk Driver Console (underneath Connections Previous) before you switch the diagnostic collection to OFF?
Can you please try to add spacedeskService in your McAfee Firewall settings?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
Hi @alxs0n,
For further analysis, could you please send us again the diagnostic logs of this issue.
Just follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the freeze-disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @skypilotyts and @dapperdan,
Actually, this is the current feature in the spacedesk BETA version.
Only one display supports touchscreen feature, the other display will fall back in using the single input mouse touch.
Touch support for multiple viewer connection will probably be available in the Pro version which will be available by next year.
Hi @arjvi,
Thanks for sending the diagnostic logs.
Based on the setup logs, the spacedeskService is marked for deletion, which requires a system reboot to complete the uninstallation of older spacedesk version.
Could you please uninstall first the current spacedesk then reboot your machine, and try again installing.
For assistance, please refer to the Uninstall chapter in the user manual https://forum.spacedesk.netuser-manual/#item_514.
Hi @candeman,
We understand that you’re having trouble docking windows touch keyboard on your screen, Windows 11 has removed the dock/undock option for Devices with 18+ inches screen from its early versions and probably up to the latest. please refer to https://content.techgig.com/technology/microsoft-says-goodbye-to-these-old-features-in-windows-11/articleshow/83918235.cms
On the other hand, may we ask what screen size does your primary machine (Windows 11 PC) have? what is its native screen resolution? were you able to dock windows touch keyboard with only your main monitor and without any virtual monitor connections? and lastly, what mode were you using when trying out the keyboard on spacedesk and other related software, extend or duplicate mode?
Hi. I currently have Spacedesk Windows 11 64-bit msi version 1.0.50 in my laptop (primary) and version 1.59 in my ipad air 4. I tried reinstalling but I still get the same issues. The max I can connect and use my laptop is just 50 secs then it disconnects. Please help.
Good afternoon,
If using SpaceDesk on say 1 iPad, it works as a touch screen without issue. When introducing multiple iPads, or other tablets, it will always register the touch input on the first device, as a touch input but on any others, it acts like a mouse click (steals mouse from main window and moves cursor).
Again, if only 1 Spacedesk device is attached, it works perfect and just registers as touch, but as soon as more are added it drags to mouse over and acts like a mouse click.
Is there anyway around this?
Thanks.
Hello spacedesk develop ， I’m is Mr. Du ，yesterday I update spacedesk new version , install completely later , software produce Flashback ， the version is a version 1.59 , my device is a ipad2018 , system is the 11.4(15F79) , my last normal use version is a
spacedesk version 1.0.44 , the system same the 11.4(15F79) , I hope spacedese develp solve problem , I emall is the cofh@sina.cn , I can provide sreenshots of the problem ,Thank you ！
Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.
It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display from the videowall profile it will start working again. just won’t work in the videowall profile combining displays together.
Any help would be appreciated.
Hi @astro204,
Can you further describe the issue?
Does the viewer cannot discover the primary machine anymore?
Or it can discover but unable to connect (with error info or display off)?
Please run the spacedesk Driver Console app in the primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic folder for further analysis.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
