I see.. spacedesk does not support ARM processors.
hello
i can not find spacedeskservice in the services.msc
but i can find spacedesk tray icon on my desktop.
i think that the problem is my pc did not douwnload the .exe : i have a galaxybook*
Hi @zptc,
Yes, it should work.
As long as spacedesk Driver is already installed in your primary machine.
If you are connecting the spacedesk tablet over the network, also make sure that both primary machine and tablet are connected on the same local area network.
If your tablet is Android, you can also tried a direct Android USB cable connection with the latest spacedesk Driver v1057.
Hi @hww,
Have you also checked these?
2. Check if spacedeskService is running.
Just run “services.msc”, find spacedeskService and check if the status is “Running”.
3. Check in your taskbar’s notification area if spacedesk tray icon is visible.
Please check the attached screenshot.
Hi @lobodelcaribe,
Have you tried just the simple uninstallation via Windows Control Panel, then reboot?
Or uninstall using the original old version of the msi installer?
What is the previous version spacedesk installed in your primary machine before you update to Windows 11 and to spacedesk v1057?
For further analysis, could you please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
After install and setup, can I unplug my other monitor and use the Spacedesk tablet as my only monitor? I plan to use my computer in a setup where I have to bring all my own hardware and don’t want to lug around a monitor if I don’t need to. I would be using it wired.
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该话题由
zptc 于 1年、 7月前 修正。
i m sorry but i can not find these files
c :\Windows\System32\spacedeskService.exe
C:\Windows\System32\spacedeskServiceTray.exe
C:\Windows\System32\spacedeskConsole.exe
Hi @postbuzz,
Thank you very much for the suggestion.
Any updates in spacedesk Windows 10 Viewer will not be available anytime soon.
If you like you can use the Windows 7 (desktop version v0.9.39), this viewer at least does not have the pop-up notification upon exiting from remote control.
Hi @hww,
Can you please verify the following:
1. Check if you can find these files in your primary machine:
C:\Windows\System32\spacedeskService.exe
C:\Windows\System32\spacedeskServiceTray.exe
C:\Windows\System32\spacedeskConsole.exe
2. Check if spacedeskService is running.
Just run “services.msc”, find spacedeskService and check if the status is “Running”.
3. Check in your taskbar’s notification area if spacedesk tray icon is visible.
Please check the attached screenshot.
Hi @lmaodick,
OK. Next..
Nvdia ShadowPlay/In-game Overlay is currently enabled in your primary machine, could you please disable it (then maybe reboot) and try again with spacedesk.
if the suggestion above did not help, we also noticed several Indirect Display (same as spacedesk model) devices installed in your system.
In the Device Manager -> Display adapters, you will find these others display adapters:
USB Mobile Monitor Virtual Display
Parsec Virtual Display Adapter
IddSampleDriver Device (3 instances)
If you are not using any of these, can you please try to uninstall these devices one by one then try again with spacedesk.
Probably reboot your machine first after uninstalling each of these devices.
I see.. unfortunately, once you restore to the point before spacedesk installation, the recently installed office will be deleted too..
Hello Spacedesk Support,
My current setup before I ask the question:
28 iPad wall clients – iPad 2 models (iOS 9.3.5) running the Space Desk Multi Monitor app Version 1.0.44
1 PC Server – Windows 10 running Spacedesk Driver console “Beta RC Version 1.0.57
I just have an issue updating the spacedesk iPad app. I can not get it to install the latest version 1.62. I have even tried uninstalling/reinstalling the app but it will only install version 1.44 on the iPad 2’s. Is this the highest spacedesk version this iPad model can handle?
Thinking that it was a limitation of the old iPad 2 model, I tried installing the spacedesk app on my iPad Pro 12.9 inch running iPadOS 16. This iPAd Pro is completely separate from the wall and is not managed by any type of iPad MDM and it actually installs the space desk app version 1.0.49, which isn’t even listed on the versions list specified on the apps home page.
Another strange thing to mention regarding the iPad spacedesk app is that I use an iPad MDM called Mosyle to help manage all 28 iPad 2 models, and it thinks the SpaceDesk app installed are all version 1.58. It also notices that the app is considered “outdated” but 1.58 is also not listed on the apps home page. Plus, checking the app on the iPad itself it still shows 1.0.44. I have tried to uninstall/reinstall the app on the iPad 2 models but since 1.0.49 was a fresh install on the iPad Pro, I am pretty confused on what version I should be getting.
Thanks for your time.
*when I installed the Spacedesk DRIVER
Yes, it says when I installed the Spacedesk TREIBER. But I want to ask you again if this process does not affect the other programs, because I have unlocked an office program with an office license and it would otherwise be critical if suddenly the program disappears or otherwise.
the problem is, theres no greyed out option! both monitors are physically connected and my phone (with spacedesk connected) is not showing up!
hello
i still couldn t find the spacedeskconsole.exe
here s the msg i got when i run the app
Hi @hww,
Thanks for sending the requested files.
Based on the logs, spacedesk v1057 installation succeeded.
And you can find the spacedeskConsole.exe in C:\Windows\System32 directory.
Are you sure that the installer fails? Did it show any error message?
Can you please also send us the screenshot of the installer asking for spacedeskConsole?
Here I put again a picture where it is written that “the configuration data for this product is corrupted” and the spacedeskmsi_trace.txt
Ok, please make sure to stop the Mawi service, just run “services.msc”, find the Mawi service and stop it before testing again with spacedesk.
Hi.
Yes, this time it was running for long period of time before crashing. But it changes all the time. Some time it crashes after an hour and some times it can run longer.
The last crash (after 13h) the MAWI server was not running only the Spacedesk and the monitors were connected . But I will have to double check it ( I am not the only one who operates this system ).
Thanks a lot for your help.
Hi @tartiak22,
Thank you very much for sending the diagnostic logs.
We are currently analyzing it.
Based on the logs, the issue happened after almost 13 hours of connectivity, is that right?
Is Audio also enabled while videowall is connected? If yes, can you also try without remote Audio and check if it will still switch off.
Are you sure MAWi server is not running when spacedeskService switched OFF?
Did you manually stop the MAWi service in the services.msc before trying to reproduce the issue?
Hi @hww,
Can you please send us the screenshot of the installer asking for spacedeskConsole?
Is this the first time you install spacedesk? Or do you already have a previous version and you are trying to update to latest version?
For further analysis, please also provide the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Looking forward to your feedback.
PS: We moved your post to a separate topic to avoid confusion.
Hi @lmaodick,
Thanks for sending your diagnostic logs.
Based on the spacedeskDiag info, your spacedesk display is detached.
Please try to ttach it by opening the Windows Display Settings, click the detached display (the grayed out one), then attach it by selecting extend or duplicate.
For assistance, please refer to Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.
hello; i tried to install spacedesk driver for windows11 and just before i run the app as administrator or (just open the app) it keeps asking for ( spacedeskconsole.exe) that i can not find on my computer
would you help me please!
Thank you!!
Hi @madds,
Thank you very much for sending the diagnostic logs.
Based on the logs, there’s a continuous failure to receive the acknowledgement packets from the viewer app which triggers the spacedesk disconnection.
Possible reason is unstable network connection between your primary machine and iPad device.
Not sure if this will help, but can you please try to switch your current Network profile to “Private”.
To set, open the Windows Settings -> Network & Internet -> properties of the current network, then select Private underneath Network Profile.
If the above suggestion did not help, please try connecting over WiFi Direct/Hotspot.
For assistance, please check the Performance tuning -> Network Bandwidth -> Wifi Direct / Wifi Hotspot / Wifi Access Point chapter in the user manual https://forum.spacedesk.netuser-manual/#item_510.
Hi @vilo,
We are glad that it’s working now on your side.
Just for your info (about the error you encountered): looks like the spacedeskService was hanging on #2 (upon switching ON is console app).
So when you first tried to update to latest version 1057, the msi uninstalls the hanging spacedeskService which requires a reboot (based on the logs) which you didn’t do (because I assume there’s no prompt message) and that’s why it cannot install the new spacedeskService and triggers an installation error.
In case you encounter again the spacedeskService hang (where spacedesk Driver console cannot switch back ON), just let us know so that we can analyze it.
Hi @switchplay7149,
I see… that might be the problem..
Uninstalling via registry editor is not recommended (for advanced users only).
Next, please send us the msi trace during uninstallation using the v1050 msi.
Please use the spacedeskMsiTraceGenerate.zip from: https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0,
copy the v1050 msi installer inside the folder, then right-click (-> run as administrator) the get_trace.bat and enter the v1050 msi file name and try to uninstall/remove again so that it will generate a new spacedeskmsi_trace.txt, then please send it to us.
Hi @Zelina,
Unfortunately, spacedesk doesn’t have an option to disable the “disconnected – reconnecting…” status shown in the viewer.
The viewer will keep on trying to reconnect to your primary PC even after turning the PC off unless you manually disconnect the viewer.
Hi @stefano-p,
Then in your case, desktop duplication is disabled because of Windows limitation as per our details in the user manual https://forum.spacedesk.netdt-documentation/troubleshooting/known-issues-problems-and-limitations/windows-10-desktop-duplication-mirror-option-not-available/.
It’s either you upgrade your current video card to a newer model OR downgrade from GeForce 610M to Microsoft Basic Display (which we don’t strongly recommended).
Using Microsoft Basic Display as your graphics adapter might cause some issues during desktop image updates (e.g. trailing windows, left over images, screen flickering, etc.).
Hi @ace172,
I guess, if it works now on your side.. no need to post a new logs.
Hi
This time spacedesk turned off without Mawi running.
Graphic card drivers are up to date, the issue stills occur.
Finally I downloaded again the last .msi and did a Repair : it solve the issue.
I don’t know what happened that “impacted” SpaceDesk drivers normal behavior.
By the way thanks for you software
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该回复由
Vilo 于 1年、 8月前 修正。
Thanks, I got the email. When I downloaded it from Dropbox and started it said “The configuration data for this product is corrupted. Contact support.” (windows error.png but in german) and I think I know what that might be. I have been desperately trying to uninstall the spacedesk driver via the registry editor as mentioned at the beginning. I deleted everything related to spacedesk in it. Is there maybe a way to restore it somehow, as with this I can most likely run the file without problems and initiate the uninstall.
Hai,
My not working setup was DisplayPort->hdmi(tv) and two iPads. Only extended workspace. No mater what.
After I tried a second monitor. Do I had, DisplayPort->hdmi(tv) and hdmi->hdmi(tv). Forced a win+p, got duplicate workspace. Added spacedesk and could choose which monitor I wanted to duplicate, iPad or second monitor.
@lea, I tried putting the tv on hdmi->hdmi and the iPads but that did not work either. (But now that works to)
For everything I try not to reinstall windows.
If needed I could post a new log?
Hai,
My not working setup was DisplayPort->hdmi(tv) and two iPads. Only extended workspace. No mater what.
After I tried a second monitor. Do I had, DisplayPort->hdmi(tv) and hdmi->hdmi(tv). Forced a win+p, got duplicate workspace. Added spacedesk and could choose which monitor I wanted to duplicate, iPad or second monitor.
For everything I try not to reinstall windows.
If needed I could post a new log?
Hi @senseyi,
Can you quickly check with connecting via HTML5 Viewer from the same tablet?
Just open a web browser (e.g. Google Chrome) on your tablet, then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Then observed if you get any connection issue.
FYI: On HTML5 viewer, the “low network bandwidth” notification is not implemented.
Keep in mind that this HTML5 VIEWER app is much slower than our native apps on Android and Windows.
This is due to technical limitation of HTML5/Javascript.
Hi @malay,
The Functionality and Settings tab in spacedesk Windows 7 Viewer are only accessible in disconnected state.
Please make sure your viewer app is not yet connected to primary machine to access these options.
I found this:
Desktop duplication of primary monitor to other displays is disabled in Windows display settings of Windows 10 with old version of graphics adapter (< WDDM 2.0). Just download the latest driver version from its website OR if it did not work try to downgrade the graphics driver to Microsoft Basic Display driver via device manager.
https://forum.spacedesk.netdt-documentation/troubleshooting/known-issues-problems-and-limitations/windows-10-desktop-duplication-mirror-option-not-available/
my laptop use a GeForce 610M.
Could be WDDM the cause of my issue?
thanks a lot
Windows 10 SpaceDesk Viewer “Functionality” and “Settings” tabs subtabs are showing inactive. Unable to use these features. How to enable these tabs?
Hi @madds,
Thanks, but this only contains debugview log file.
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-02-10-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
Hi @madds,
For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Console window app -> Diagnostics
– if Debug View is not available, please click the download button first (until it becomes “Available”)
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue (by opening a tab or game)
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @ace172,
Thank you very much for the info.
When you said “a normal (cabled) second monitor” you meant HDMI monitor, right?
And the current main monitor in your machine is DVI (based on your spacedeskDiag)…
I’m wondering if this behavior only happens in Windows machine with DVI monitor/s,
we have a similar case here: https://forum.spacedesk.netforums/topic/duplicate-desktop-choice-not-available-for-spacedesk-monitor/
which also has DVI monitors, he solved the problem by reinstalling Windows 10 Pro.
Maybe something is triggering the Windows 10 to disable the mirroring option with DVI monitors.
Anyway, we will keep an eye on this issue and investigate more for future reference.
Hi @switchplay7149,
Do you still have the spacedesk_driver_Win_10_64_v1050_BETA.msi?
Just run it and select “Remove”.
If you don’t have it, we will send it to your registered email address. Please check.
Hi @tartiak22,
Thanks for confirming that the MAWi server is causing the spacedesk server to crash (OFF).
If possible, can you provide us the diagnostic logs upon spacedesk server crash?
There are some missing log files in the previous diagnostics you sent.
Please make sure to follow the steps correctly:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and then run the MAWi server and wait for the spacedesk Server to switch OFF
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
As for the displays not broadcasting anything without MAWi, can’t you just manually drag/move the HD movie player to your videowall displays to broadcast it?
Just open the Windows display settings to know the position of the Videowall display from your main monitor and just simply move the player window in there.
Hi @matty47ghigo,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
(And I also have Nvidia card.) Try the above. Plug in a second cabled monitor, force with windows+p choose duplicate. Open spacedesk on the iPads.
Same problem to me with nvidia card… no problem with a w10 pc with intel graphic card, i can only extend with spacedesk.
If I connect a hdmi display i can mirror.
What could be the solution?
Where can I install it or where is it located bc I don’t have it in the directory Downloads. Also I don’t find Windows Settings -> Apps -> Installed apps the spacedesk Windows DRIVER.
hello spacedesk support I would like to uninstall this product but it won’t let me uninstall it and it gives me this error:
Hi thanks.
It seems without MAWI server space desk stay on .
But the displays are not broadcasting anything except the desktop.
But when I use MAWI server to broadcast HD movie than the crash happens .
Hi @senseyi,
The low bandwidth notification in spacedesk will only be triggered if it fails to receive a specific response packets/ping from the spacedesk viewer app (and vice versa).
If the notification appears on pc/server side, it means the server cannot receive a ping response from the client/viewer which means the client fails to send it (probably because there’s a network congestion on its side).
Even if the pc/server machine has low network load and currently stable if it didn’t receive the ping from client then it will trigger a temporary disconnect if it continuously showing the notification.
If the notification appears on client/viewer side, then it’s vice versa from the above explanation.
Next, can you easily try connecting via Mobile Hotspot or WiFi Direct network?
So that server and client has a direct network connection to each other and bypassing the router.
To setup, please check the Performance Tuning -> Network Bandwidth -> Wifi Direct chapter in the user manual https://forum.spacedesk.netuser-manual/#item_510.
For AMD crash, can you check if there’s an error code 43 in the AMD graphics adapter in the device manager?
