Hi @patatowarz,
Thanks for sending the requested files.
Both primary and secondary machine shows 100Mbps network bandwidth.
Is it a direct crossover ethernet cable connection? Or does the network connection still goes through the router?
Can you also check for any high CPU/Memory/Network/GPU usage in your task manager while spacedesk shows low fps?
Not sure if this will help, but please also update the AMD graphics driver on your secondary machine.
You can download the latest driver from AMD website – https://www.amd.com/en/support.
Hi @keeg1483j,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @patatowarz,
Thank you very much for the details.
We would also like to know the following:
– Viewer app (Android/iOS/Window)?
– Network Connection type (wired/wireless)?
For further analysis, please also send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console on your primary PC, then click Diagnostics -> Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @drep,
Thank you very much for sending the diagnostic logs.
Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
Please disable this settings in Nvidia GeForce Experience window.
Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.
Hi @gamzehtglu,
Please refer to the chapter Troubleshooting -> Network Connection in the spacedesk user manual https://forum.spacedesk.netuser-manual/#item_489.
Half way through the installation of spacedesk_driver_10_64_v1065_Beta.msi my system stops and says it ran into a problem and then restarts. I tried disabling all the startup programs but that did not work. I did notice that every time after restarting fsx Steam updated. I also tried disabling my antivirus that did not work. I ran Direct x diagnostics but found nothing wrong. Any help with this would be greatly appreciated.
Thanks for the Reply Lea,
When you asked me to check if the speedtest was at 4-6 Mbs while loading MFSF without Spacedesk, I’ve found out that it was in fact the reality.
I just found out that on Lenovo Tower Legion system, there is an option ‘Network Boost’ that create a restriction to all applications.
I have disabled the Option and I do have 2 Ipad connected simultaneously during MSFS 2020 session and everything works fine now.
I apprecate your help and thank you for helping me out.
spacedesk is still in BETA. No matter if corporate or private use, spacedesk BETA is free until it will expire. Current version will expire December 31, 2023 (future BETA versions might possibly expire on a later future date). After expiry there will be either a new BETA version or clients can be purchased in the App-Stores. Possibly there will still be a free version with basic functionality.
Small scale corporate licensing is not available. Currently we only offer source code and unlimited corporate licenses for System Integrators (e.g. manufacturers of medical devices, conference room equipment, PCs and hardware).
If you are a System Integrator or if you have further questions about licensing, please don’t hesitate to post here. If necessary we might also contact you by email.
Yesterday I downloaded spacedesk connected and everything worked for me this morning when I tried to connect I got a Black Screen “Connected – Display Off” how can I fix this problem. Diagnostic files will be attached below.
Thank you for the reply. Now I have more space to draw, and now my finger if you can touch the toolbar.
Hi @erwinmg,
In the spacedesk Android Viewer app Settings -> Resolution:
– Uncheck the “Use native android device resolution”.
– Check the “Use custom resolution”, the choose 800×600 in the custom resolution list.
Then connect your Viewer app to your primary machine.
Hi @motsar,
We just released a new app version. Please try to download again the spacedesk Windows 10 Viewer app from Microsoft Store, it should work now.
I have a problem with not being able to download a program for my second laptop on Windows 10. Your link is not working
https://www.microsoft.com/en-us/p/spacedesk/9nblggh4trm4?activetab=pivot:overviewtab
Hi @guitargamer,
We have released a new spacedesk Windows 10 Viewer in Microsoft Store.
This new version 0.0.25.0 now supports multi-touch feature.
Hi @pimptastic,
Please try installing spacedesk Viewer from the Microsoft Store again. It should now be able to install on your Windows 10 device.
Hi @pierrec12,
Ok, thanks for the feedback.
Did you also check without spacedesk connected and just run MSFS2020 on your primary machine if speedtest will still reach 4-6 Mbs?
Hi @m,
Please check the chapter Troubleshooting -> Network Connection in the user manual
https://forum.spacedesk.netuser-manual/#item_489
Hi @jamiedolan and @reirolim,
Can you please try with the most recent spacedesk Driver v1065 available on the website, also make sure you have the updated spacedesk Android Viewer app from the Google Playstore.
We have Android USB cable connection supported in the latest version, you might also want to try it for stable connection.
For assistance, please check the chapter – Direct USB Cable Connection (Android only) in the user manual https://forum.spacedesk.netuser-manual/#item_11689.
Hi @pierrec12,
Thanks for the info.
For clarification, you got 5-6mbs network bandwidth when you start MSFS 2020, correct?
Can you quickly check without spacedesk viewer connected, and just run MSFS2020 on your machine and check again your network bandwidth.
Aside from iOS Viewer (from iPad), is there other viewer app connected (e.g. android viewer) when you received the “low network bandwidth” notification?
Current spacedesk Driver version should not trigger the “Low Network Bandwidth” warning message if you only have iOS Viewer app connected. This should only be shown if you have android viewer app connected.
Hi @demon0616,
spacedesk Driver for Windows 10/11 does not support ARM processors.
I have an identical scenario and I get the same low bandwidth error in the Windows notification bar.
2 Vostro Dell Notebooks i7/16gb
2 Samsung A8 tablets
Spacedesk Driver Beta 1.0.57
Windows 11 Home updated
All equipment connected at 200Mbps on a WiFi6 Unifi network.
Hi @pimptastic,
We are currently fixing this. In the meantime, you can temporarily use our spacedesk viewer for windows 7 until we resolve this problem.
Hi @legna,
Thanks for the reply.
Unfortunately, we cannot open the zip file (and it’s not the right diagnostic folder we need for analysis).
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-03-15-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
Hi @dave_25,
It is possible, just that Windows Display Control Panel/Settings user interface does not support it.
This applies to spacedesk and all other displays.
You can mirror screen 2 to all your iPad screens using spacedesk Driver Console with Videowall mode enabled.
Just follow the workaround steps below:
Let’s say you have these displays on your setup:
screen #1 – main display [1920×1080]
screen #2 – spacedesk iOS viewer [1920×1080]
screen #3 – spacedesk iOS viewer [1920×1080]
screen #4 – spacedesk iOS viewer [1920×1080]
1. Open spacedesk Driver Console and enable Videowall mode
2. Assign all clients connected to Video Wall.
— You will see on Connections -> Active (3 connected), 3 iPad clients connected, click one of them, then click the Videowall tab in the right panel
— In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
— Then right-click the other 2 clients below, then select “Assign to Wall1”
3. Change dimension of Video Wall1, by clicking it underneath CONTROL, set the Size (Width:Height) to 1920 : 1080
Hi,
Why does your Spacedesk Viewer for Windows 10 require a minimum OS of Windows 11 in the Microsoft Store?
Below is my Windows version –
Edition Windows 10 Pro
Version 22H2
OS build 19045.2673
Experience Windows Feature Experience Pack 120.2212.4190.0
thanks
Hi @pierrec12,
Currently spacedesk allows up to 16 viewer connection simultaneously (via network) and I guess this also applies to USB cable connection.
But we are not focused on this feature yet.
Theoretically, connecting multiple android devices (maybe 2-3) via USB cable should work but it’s not fully tested yet.
Currently, our main focus is to make it work properly in 1 device and fix all known issues that we still have.
You can try connecting 2 of your android devices (via USB cable), and it should work though there are still some known issues you might observe.
Thank you very much for your inquiry about our spacedesk SDK (Software Devellopment Kit). spacedesk SDK is a B2B product (Business to Business) which is used by world leading medical device manufacturers, conference room equipment manufacturers, PC manufacturers and hardware manufacturers. Unfortunately it is not available to private users nor to non-profit organizations.
Hi,
I’m a student in Xian University of technology(https://www.xaut.edu.cn/).I’m really interested in Spacedesk and want to use Display Driver SDK for Windows to build a custom apllication.
May i have this pleasure to get the SDK and a full documentation?
sorry for sending this mail via my personal address, it’s because my university’s mail server is under update and may take months
Big thanks!!!!!!(xxxxxxxx@qq.com – removed by admin to avoid spam)
Pz
Hi @legna,
How many spacedesk Viewer apps are you trying to connect?
Are you using spacedesk Windows Viewer app?
Is it from Windows Store? Or Windows 7 Viewer (desktop version 0.9.40) from the website?
Is your primary machine Windows 10/11?
If yes, please send us the diagnostic logs of the issue for analysis.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce the black screen issue on next connect
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @atlas-meow,
Thanks for re-attaching the image.
This looks like a known issue of spacedesk with 10-bit pixel format enabled in your main graphics adapter settings.
If you know where to configure it, please try to disable then reboot your primary machine.
Otherwise, we can assist you on how to disable it. First, can you tell us your main graphics adapter? Is it Nvidia or AMD?
For detailed info, could you please send us the diagnostic logs of your primary machine using the spacedesk Driver Console.
Just open the spacedesk Driver Console -> Diagnostics, then click the Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @wacher,
The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings -> Touch Off (temporarily), if you want to go to full screen mode.
Hi @cskash,
What was the connected time below the error info?
For further analysis, could you please send us the diagnostic logs of this disconnect issue?
Just open the spacedesk Driver Console app in your Windows 10/11 primary machine, then follow the steps below:
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appear just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I also get this error when I connect my macbook and ipad to my windows computer:
spacedesk error info 0 5 8 9 8 9 8 9
Can you tell me what is the reason for that?
In the spacedesk Driver Console -> click the CONTROL, then you will find the Videowall status switch button.
Another thing, please disable the Nvidia ShadowaPlay/In-game overlay/screen recording in your primary machine, based on the diagnostics you sent it is currently active. You can verify it in spacedesk Driver Console -> Diagnostics -> Incompatible software products.
I see.. though in the spacedesk Driver Console it shows that the display mode is in Duplication mode..
Next, could you please try to switch OFF the Videowall mode?
@spacedesk Lea
I would be happy to beta test the new multi-touch feature on the Windows 10 Viewer (from Microsoft Store). I have many tablets and touchscreen monitors available for testing:
*** Tablets ***
Surface Pro 3
Surface Pro 5
Surface Pro 7
Surface Pro 7+
Surface Book 1 13″
Surface Book 2 15″
Surface Go
** Monitors **
Newline Flex 27″ 4K Touchscreen + Pen monitor
Dell Canvas 27″ 2K Touchscreen + Pen monitor
Asus PT201Q 19.5″ 1K Touchscreen + Pen monitor
Wacom Cintiq Pro 16″ 4K Touchscreen + Pen monitor
Asus MB14AHD 14″ 1K Touchscreen + Pen monitor
Viewsonic TD1655 15.6″ 1K Touchscreen
GeChic 1303i 13.3″ 1K Touchscreen
Please get a hold of me, and I will beta test the Windows 10 Viewer (Microsoft Store) with multi-touch on these devices.
Thanks!
Hi @cskash,
Full screen mode of iOS Viewer app for MAC is not yet supported.
The current spacedesk iOS Viewer for MacOS ARM is not yet optimized.
This will be available in the next version (no schedule yet for next release).
Hi @mohrytz,
spacedesk Driver for Windows 8.1 DOES NOT support native USB cable connection.
It is only available in Windows 10-11 primary machine and Android devices (phone and tablet).
Not sure if Chromebook supports USB tethering.
If it is, you can setup a direct private network connection between your Windows 8 primary machine and Chromebook via USB cable.
To setup USB tethering please check the chapter “USB Tethering” in our user manual – https://forum.spacedesk.netuser-manual/#item_509.
How do I get to full screen on Mac? I have already ticked the Use native iOS device resolution box and unticked the use custom resolution.
Are you playing the game in your primary monitor or in spacedesk display?
Can you tell us this game?
It’s the spacedesk Driver Console you used for diagnostic logs.. just open it again by clicking the spacedesk tray icon on your task bar’s notification area..
Please check the attached screenshot.
where can i see spacedesk driver console?
Hi @viynd,
Ok.
When you try to connect your iPhone client, does the spacedesk Driver Console showing the connected iOS Viewer client underneath Connections -> Active ( # connected)?
Please also check if there’s a detached (grayed out) display in the Windows Display Settings.
Could you please also try with your “Famatech Radmin VPN Ethernet” network disabled?
Hi @viynd,
Thanks for sending the diagnostic logs.
Is the iOS viewer app showing plain black screen? or is it showing “Connected – Display-Off” text over the screen?
When you try to connect your iPhone client, does the spacedesk Driver Console showing the connected iOS Viewer client underneath Connections -> Active ( # connected)?
Please also check if there’s a detached (grayed out) display in the Windows Display Settings.
Could you please also try with your “Famatech Radmin VPN Ethernet” network disabled?
if i try to play games my cursor dissappears.. i tried different methods but didn’t find any can you please help
Hi @seo,
Connecting up to 300-600 client devices with spacedesk is not possible.
It will also depend on how many displays your primary machine’s resources (e.g. Graphics Adapter, Memory, Network bandwidth, CPU) can handle.
Hi @viynd,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the Display Off issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
They are many automation programs available in Android. It would be nice if the Android Spacedesk app could issue an event when it loses connection with the desktop. A user could then trigger that event to turn off the screen using automation software.
The only recourse I have now is to use automation to turn the android screen off between the hours of 11PM and 7AM. The rest of the day if my primary display turns off or my PC goes to sleep, I get to see the scrolling disconnect message.
Len
Hi @noddy,
Unfortunately, it’s not possible. Remote Audio/Speaker in spacedesk iOS Viewer is not yet supported.
Currently, only Android and Windows 7 Viewer app supports this feature.
Hi @flyingace63,
For Touchscreen issue on MSFS 2020:
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input (in general not just in spacedesk).
And according to that user, it can only recognize mouse input from a remote display.
We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).
For the Connected – Display Off issue:
Did you check in the display settings if there’s a detached display?
If it’s just detached, just attach it by selecting Extend or Duplicate in Multiple displays dropdown menu.
If no detached display, please send us the diagnostic logs of the issue for further analysis.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
