I recently updated Spacedesk and keep getting this huge message everytime I connect to it which I do alot so it’s a little annoying.
Is there a way you can make it smaller or maybe not every single time you connect, just once everytime you open the program on windows?
Thank you ❤️
Hi @kergekacsa,
Just an update with bug #1. based on our iOS developer, this is now an expected behavior. The on-screen menu has to be used to disconnect your iOS viewer from your server.
We also released a new spacedesk iOS v1.75 in the store. it includes a fix for issue #2. Could you please try it and let us know if it’s working on your side?
Hi, Could you please add additional text to the license agreement to clarify the following scenario:
I use personally owned hardware (Win11 Desktop PC + Android Tablet) to connect to my employers work systems. – A Bring Your Own Device/BYOD Scenario.
Does this classify as Commercial or Personal use? Do I need to buy a commercial license for using spacedesk to give me an extra screen on my personal machine, because I use the machine for “work purposes”?
Thanks in advance for your reply.
Karl
Hi @nofolobricity,
There is actually an option to hide the tray app from the taskbar, you just have to go to the System tray (the little arrow at the bottom right side of the screen). you will then see the spacedesk Icon > Right click and click “Hide Connection Window” This will allow the spacedesk tray app to permanently be hidden inside the windows system tray.
Please see the attached screenshot for further assistance.
Short supplement to the previous answer: Maybe you installed version v2.1.5 of spacedesk Driver on your Windows Machine? v2.1.5 had a bug. Possibly it always shows licensing message maximized after every single Viewer connection. If you have v2.1.5 on your Windows Primary Machine, then please update to 2.1.6 Please let us know if this helped.
Hello, with spacedesk, when I connect via USB, the Viewer license message appears. Unfortunately, I can’t remove or turn it off. I can only force the message to go away through Task Manager, but it reappears every time I connect. It’s annoying and not what the tool is supposed to do.
My tablet have a resolution of 2000×1200
But in spacedesk the markt with * is 1280×780 Stange
I see as max resolution 1980 ×1200
EXPIRY of BETA VERSIONS!
BETA versions switch to black and white when they expire.
BETA versions expired on December 31st 2023.
Please update to the newest version of spacedesk DRIVER software (v2.1.6) for Windows PC and most recent version of spacedesk VIEWER from the App-Stores (Google Play, Apple and Microsoft) or from the spacedesk website (Windows 8.1 Legacy Viewer).
Hi @gduquette
Can you please quickly try with smaller resolution and check if you get the same result.
In case you have Nvidia graphics adapter, please make sure you disable the Nvidia ShadowPlay/In-game overlay/screen recording before connecting the spacedesk viewer.
By the way, which spacedesk Windows Viewer did you use?
Microsoft Store version? Or Windows 7 Viewer (Desktop version 0.9.44)?
Hi @glda19,
Please make sure that the screen reoslution you selected has the same aspect ratio as your tablet screen to prevent black bands on the left and right side.
In the spacedesk Android Viewer -> Settings -> Resolutions -> Choose Custom Resolution, please choose the resolution that matches your device’s aspect ratio – the one with (*) mark.
I ran some tests: image quality and color encoding don’t affect performance much, but resolution and framerate matter. So, the issue is likely with my GPU, not SpaceDesk.
I have two Microsoft Studio 2 PCs and want to extend the display from one to the other. They are both 4500×3000 dpi. When I run spacedesk at the native resolution I get a black screen. on the extended display.
Any ideas on how to make this work?
Hi @kyransparda,
For further investigation, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Yes, I have reinstalled the Spacedesk app for assurance. However only 2 out of 3 of my android devices work on Native USB:
1. Redmi K20 Pro on custom ROM (works on both LAN & native USB)
2. Huawei Mate 10 Pro on stock ROM (works on both LAN & native USB)
3. Samsung Galaxy Note 3 hlte on custom ROM (works only on LAN but not native USB)
The Samsung Galaxy Note 3 seemed to have connected to the server as the touch was responsive on duplicate screen. However only black screen was shown the client. I have reinstalled Samsung USB driver, readjusted the resolution and used new USB cable. I still couldn’t get any picture to show on client. The connection seemed to only lasts for about 1 min then abruptly dropped off, however the client side doesn’t seem to show it was disconnected. Only 0 connections were shown on the spacedesk driver console.
Hi @evalexan,
Thank you very much for providing the required files.
Have you tried the suggestions on my last reply?
Could you tell us what settigns are you using in spacedesk Android viewer? (Quality, Encoding Color Depth, FPS, Rendering Color Depth) .
Hi @kyransparda,
So you tried two Android devices and Native USB works on them..
Could you please try the following:
-restart your Android device
-clear spacedesk cache/data in your phone app settings
Hi,
Apparently I have a similar problem. I am running my Samsung Note 3 SM-N9005 hlte on custom rom (Lineage OS 18.1). The Local Area Network option works but not the USB connection. I am certain that it was connected on USB because the watermark of free license popped up on the client end. However all it showed was just black screen, I enabled touch screen and duplicate display and I can able to pause/unpause media on the client end, however the was no picture shown. The USB connection on SpaceDesk driver console dropped out a minute later but the client side didn’t show it was disconnected.
I’ve tried reinstalling the android driver, reinstalling spacedesk, enable and disable USB debugging, tried other USB cable. Nothing works. However, I used another two of my android devices, one is running a custom rom as well and the other is not, both of them work.
Hi @jigglypug,
Just to clarify, is this your settings on spacedesk Android viewer?
Image quality: 100
yuv 444
60 fps
RGB 888
Also, could you tell us if there’s a difference in performance if you change or lower the quality and bit depth settings?
Hi @jigglypug,
Thank you for trying the above suggestions.
for further investigation, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
-Could you please check if your spacedesk Android viewer app and spacedesk Windows Driver is updated to the latest version? if not, please update it.
-if they are already updated to the latest versions, maybe reinstalling them could help.
-can you also try to plug you cable to different ports?
Hi @evalexan,
For #1, Could you tell us what resolution are you using? maybe you can try a smaller resolution and see if the performance will improve. Could you also check if videowall is enabled in spacedesk Driver Console, if yes, please try to disable it.
if possible, could you also provide us with diagnostic info, just follow the steps below:
spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output in a single zip file and send it to us.
For #2. The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license. minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.
Hi @doylechris,
Unfortunately, this is not possible with the current spacedesk features. however, you can try looking for other ways, there might be a third-party app that can help achieve this with spacedesk but we do not have any idea for that.
Hi @bill-sargent,
Unfortunately, we cannot provide old versions to users, could you please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual?
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
Hi @jigglypug,
Please try connecting via native Android USB cable instead of USB tethering.
You can refer to Direct USB Cable Connection chapter in the user manual – https://forum.spacedesk.netuser-manual/#item_11715
I was trying to install the latest version of spacedesk server on my Windows 10 machine and it failed. It seems I had installed version 0.9.1001.0 several years ago and have since deleted the MSI file for that version. I hope that you can either point me to that very old version or provide some hints on how to remove the old version so I can install the newest.
Hello there! First of all, thank you for an amazing app and all your work.
I have 2 questions:
1. I’ve been using SpaceDesk (USB, Android) as a second monitor for my Windows laptop. It seems like my laptop is working harder than when I use a regular second monitor with HDMI/DisplayPort. When playing a game on my main monitor and running even some lightweight apps on the SpaceDesk monitor, I notice a ~20% in-game fps drop. Is SpaceDesk generally more resource-intensive than a standard monitor setup?
2. When connecting my Android Tablet, an icon labeled “Non-Commercial Viewer connected” shows up on the taskbar, and I can’t hide it. Is it possible to hide it? I found previous posts about a similar problem, but I think they were referring to the connection window.
Christian, you and I had a misunderstanding, when I talked about the error with installing the server application, I meant that this error appears on the secondary device, I told you this because I thought that it could help you solve the problem with the SpaceDesk Viewer program (problem already solved thanks to you). I have no intention of using a server application on a secondary device, on the main computer the application works without errors, I apologize for that.
Hi @right,
No problem, Glad it worked out for you!
We will now close this topic.
For your concern regarding the server, we moved it to another topic, we will use this thread to update you about the progress of the install error issue.
Link: https://forum.spacedesk.net/forums/topic/error-while-installing-spacedesk/
Hi @right,
We have released a new spacedesk Windows 7 viewer v0.9.44, this contains the fix for the crash.
Please update your viewer and try it. let us know if it fixes the issue for you.
Looking forward to your feedback!
please tell me, if I install a clean Windows 10 Pro on a secondary device, a laptop, will this solve the problem with launching the Spacedesk viewer?
Hi @right,
we found traces that indicates a crash with your windows viewer,
To further investigate the cause, could you please check if there are any spacedeskWindowsVIEWER.exe.xxxx.dmp files created in the following directories of your secondary machine:
– C:\Users\\AppData\Local\CrashDumps
– C:\WINDOWS\System32\Config\SystemProfile\AppData\Local\CrashDumps
If you find one or more dumps, please send it as *.zip file.
Hi @right,
We have split your issue with installing spacedesk to a new topic to avoid confusion.
to further analyze this issue, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @rageven,
It seems you are still using an old spacedesk Windows Driver, we are now at v1.2.05.
in the current version, it enables you to permanently hide taskbar icon. please make sure to always update your spacedesk Windows Driver
For your other concern, currently we do not have an option for our clients (viewers) to manually start at boot time. however, I believe that this can be achieve using some of windows settings.
Hello,
i’d like to know if it could be possible that you make the “Hide taskbar icon” check register so that you dont have to manualy do it each time.
And i’d like to know too if it would be possible to “start automaticaly at boot time” SPACEDESK for the SECONDARY MACHINE (CLIENT).
Thanks
I am attaching the log files in a zip folder as you requested. I also want to add that when installing on a secondary device, the spacedesk driver gives an error, I will also attach photos of the errors in a zip folder.
Hi @rackneh,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.
I tried to do what you asked, but I’m not sure that I did everything correctly. I launched the application spacedesk viewer with the Windows 7 compatibility parameter, in which case lines appeared in the application; when I launched the program without this parameter, nothing appeared in debugview
Hi @right,
Thank you very much for sending the requested info.
For further analysis, could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.
Hi @right,
Can you tell us more about the problem?
Is it the spacedesk Windows VIEWER app from Microsoft Store?
What is the operating system of your secondary machine?
For further analysis, can you maybe send us the dxdiag info of your secondary machine?
Just search and run dxdiag.exe then click “Save All Information” then send us the output file (dxdiag.txt).
Have you also tried the spacedesk VIEWER desktop version 0.9.43 (for Windows 7)?
If not, please try it.
For assistance, please also check the spacedesk documentation https://manual.spacedesk.net/.
Hi @mstakwax,
Thanks for sending the logs.
Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.
If it sill did not help, please try:
https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Hi @s-h-e-i-k-h,
Thank you very much for reporting this issue.
Display Off status means that the display is detached to your primary machine which is not the case on your side.
spacedesk should show a connected black screen upon locking the desktop.
Can you please send us the diagnostic logs for this issue.
– open the spacedesk Driver Console window then click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON by checking the box (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and lock your desktop to reproduce the issue
– after a while unlock your desktop and get back to spacedesk Driver Console to switch off the Diagnostic Collection by unchecking the box
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Does Spacedesk can handle high usb speeds?
I have connected my tablet (usb type-c 3.1) to my laptop (usb4) with various cables/ports, but none of them gave speed higher, than 425mbit.
Is it my problem or there are software limitations?
Hi @yagerc,
I see, Could you please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual?
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
Hi
Those instructions that you refer to are irrelevant if I can’t install the Windows driver on the Primary machine.
I have resend the Zip files, hopefully you will be able to open then and find the issue.
Here are the Pop pup that are showing during installation.
1) “An earlier version of Spacedeck is already installed” ” Continue and update spacedesk Window Drivers?”
2) During installation I get “The specified account already exits” then I press “OK”
3) The following pop up An error has been encountered while installing spacedeck driver, installation will be stop” Then I press “OK”
4) Then the following is display ” Spacedesk Windows DRIVER Setup Wizard ended prematurely”
Thanks for your Help and Have a Merry and Safe Christmas
Marc
Personally I feel like I can provide an answer to your questions.
I personally use SpaceDesk to use my phone and SteamDeck as screens, BUT also for “docking” my steamdeck wirelessly without needing to go out and buy an actual dock.
I love that I can use my main monitor, keyboard and mouse as if they were directly connected to the deck and better yet I can switch between my main rig and my deck seemlessly, something only expensive KVM switches can do.
If you were to allow for higher framerates as an “expert” or experimental feature, I could actually use my main monitor’s 144hz with games on my Deck. That way I can play games at the deck’s native resolution (720p) but at my monitor’s native framerate.
I and a lot of other people who have or have had low-spec machines are well aware of the tradeoffs needed for higher refreshrates and we would gladly sacrifice resolution to get that better framerate.
The magic of spacedesk in my eyes is turning any semi-competent toaster with a screen into an addition to your host PC, allowing users that understand what they’re doing to get more out of the software only improves it in my opinion.
Hi, after locking desktop, spacedesk shows a message “connected display off”. I suggest a feature for next ios version, with which we can turn off this message; so there will be only a blank display and LCD burn-in will not occur. I set the “blank” screensaver to prevent this problem, but it will be better to have this option on client version.
thanks.
Hi @mstakwax,
We cannot download your attachments. Please change it to *.zip file.
In the meantime, please try to reboot your primary machine and try again with installation.
For further assistance, please also refer to troubleshooting – uninstallation chapter in the spacedesk documentation https://manual.spacedesk.net/.
Good Day
Need help, was working fine until I screw it up. May I’ve may have stop the uninstallation abruptly. I’m now getting “An error has been encountered while installing spacedeck driver, installation will be stop”
I’ve attached the three that you may need in a Zip file
Thanks for your help. PS: Excellent program, used with my android table.
i tried something and found a solution. I cut the Setup MSI file from my desktop and paste on another driver (like F:\spacedesk) in a directory. Start the installation and installed without any error message. If someone has a problem, try this way.
Sorry, i forgot the spacedeskmsi_trace.txt. here you can find the file.
