Forum › 论坛 › spacedesk Discussions › Unable connect to My PC › 回复至:Unable connect to My PC
31 5 月, 2022 5:32 上午
#8115
Hi @jackson,
Can you discover the primary machine/server on your viewer app?
Did you get the “Unable to connect” box upon clicking the primary machine/server?
What is your secondary machine/Viewer app? Android/iOS/Windows?
For analysis, please also send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.