Forum › 论坛 › spacedesk Discussions › My screen is still black when connected. › 回复至：My screen is still black when connected.
5 5 月, 2022 8:34 上午
#7842
Hi @michal400,
Thanks for sending the new diagnostic logs, unfortunately the DebugView log file is missing.
Please click the Download button beside the DebugView first before switching the Diagnostic Collection ON.
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app the shows black screen
– switch Diagnostic Collection OFF
– click Save All Information button